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United Sanitation Services Inc

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United Sanitation Services Inc Reviews (11)

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At the instructions of the managerial staff at the Roanoke dealership Service *** *** decided that my first visit to BMW of Roanoke was a brake issue I was naive at this time and only noted the change as peculiar . I had taken my car on a vacation and the drivetrain malfunction light came on as soon as I went over Thd mountain on I toward *** ( where I picked up my sister / brother in law ) I immediately called BMW if Roanoke who told me to continue driving and bring the car in after my trip. I was not satisfied with this answer and phoned a local mechanic pas well as BMW of *** They too informed me that I could continue driving until So returned to the dealership, which I promptly did . When I turned off the engine in Roanoke , the drivetrain malfunction light resets I began leaving the engine on while I dropped off the car.The service personnel ( ***, *** and *** ) of BMW of Roanoke stated several times that they allowed their service manager to repeatedly drive my car up and down *** *** or home , @ hundreds of miles!@ trying to get the "drivetrain malfunction" light to come back on ..! This occurred on numerous repair visitsThis moved my odometer much closer to the 100,warranty expiration) After the service personal turn the engine off the setting in the engine's computers resets and they fid not know what to repair , and according to *** *** , her mechanic decided to change the repair to my brakes. I was never informed that I could not or should not return to my former mechanic for a routine oil change . The head mechanic at Autonaster would have been the first to warn me if there was any reason he anticipated ANY problem in changing my oilThe insinuation that a reputable Mechanic did anything to cause the repeated" drivetrain malfunction " problems with this vehicle is criminal and incorrect

Good morning, let me get some more information on this car and I will send you an updated response

We obviously have dropped the ball hereI will make sure the correct top is already ordered and if not will make sure it isI apologize for the lack of communication from my manager

I spoke to [redacted] yesterday on the phone (8-4-16).  I was told to reply to this email.  I worked for [redacted] in 2014.  I installed a peep hole in his front door and warned him that the this wood veneer on the door may crack or splinter when we drill the hole.  End result, that...

is exactly what happened.  He was having previous issues with the same door, lock not working properly and door sweep not working properly as well.  He was to talk with the HOA of the building about getting a replacement door.  Once he was denied replacement of the door, he came back to me and said that NatiBuck needs to replace his entire door.  I refused to spend that money on an entire door replacement over a 2" crack on the veneer that I warned him about prior to installing the peep hole.  I went back out and met with [redacted] and addressed puttying and staining the crack, which we did.  He was not happy again, so I went back out again and removed the putty and stain.  He persisted that I replace his very expensive door over a 2" crack and had multiple other issues prior to NatiBuck completing work at his residence.  I refused again and left the residence. I offered if he bought a new door, we would install it for him, apparently that was not good enough?  [redacted] reached out one more time later that year and I ignored the email because there was nothing more I could do and I was not going to purchase him a new door.  Please feel free to contact me if you need any more information on this subject. Thank you,[redacted]NatiBuck Contracting Owner[redacted]

Mr. [redacted] said the customer declined using the type of part offered by business, so the order from [redacted] was cancelled. The business has done all he can do to satisfy this customer on this matter. Replacement of the door is not an option.

As stated previously, we have followed protocal with the manufacturer and due to improper maintenance being done outside of the BMW portfolio of certified technicians, BMW has determined this is not an issue that they are willing to participate with. The customers request and issue needed to be handled by the manufacturer, not the dealer. BMW of Roanoke has gone above and beyond to try to satisfy the customers demands but unfortuantely they are not reasonable in any way. The manufacturer has looked at all data for the vehicle and determined that this is not the fault of the vehicle or the services done by BMW of Roanoke. We have offered to trade her out of her vehicle and try to give as much trade in value as possible but we will only be able to offer fair market value for the vehicle she currently owns and has driven for going on 18 months. We will still be more than happy to extend fair market trade value for the vehicle and provide the vehicle of their choice at dealership invoice.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Well I have been contacted later the same evening. I submitted this complaint but the issues have been satisfied. 
Regards,
[redacted]

This customer did purchase a CPO BMW from BMW Roanoke. Its has been here on multiple occasions. In the beginning, the concerns were tires so we replaced them at no charge. Then the concern was with the brakes and we replaced/repaired them at no charge. This vehicle has had multiple check engine...

lights and loss of power issues and we have sent all information to BMW USA. When a vehicle has many issues, not all the same one, then the dealer asks the MFG to handle in claim and/or any other requests from the consumer. BMW USA after looking at all data, and the fact the customer took the vehicle early in their ownership to a non certified maintenance shop which subsequently damaged the oil filter during service. When this occurs it restricts the oil flow to the motor which can cause future damage to the motor. Due to all of these facts BMW USA has opted not to participate in anyway. I have tried several times to work a trade out with this customer to no avail. What she wants is not reasonable to us or BMW USA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The other issues with the door were repaired by the building's developer and not relevant to this matter. I contacted the business owner multiple times to obtain repair- he applied putty one time. He returned with a ring that was intended to conceal the damage but it did not fit. He said he was going to return with a special order part from [redacted] that would fit, this is the last I heard from him. Below are the e-mails[redacted] <[redacted]>  11/06/15 at 2:14 PMTo [redacted]You have not responded to our previous communication. The door issue is not resolved. At this point we would like the door replaced as we are not going to spend any time with any other solution you may suggest- you have not followed up and give us no reason to believe we can trust you to do so. I assure you we will pursue all means necessary to ensure you resolve this issue to our satisfaction and are prepared to file a complaint with the Revdex.com and/or pursue litigation as necessary. Contact me as soon as possible to schedule the replacement.[redacted] From: [redacted] <[redacted]>To: [redacted] 
[redacted]Subject: Entry Door[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]>  08/27/15 at 5:59 PMTo [redacted]Message body[redacted],We would like our entry door issue resolved. Your last message stated you were getting a part from [redacted]. It has been several weeks and we have not heard from you. Please contact us so that we can resolve the issue as soon as possible.Thanks,[redacted] <[redacted]>  06/13/15 at 1:54 PMTo [redacted]Message body[redacted],We are very unhappy with the way the peephole turned out. We would like to remedy this as soon as possible. Please respond so that we may reach an acceptable solution.[redacted] <[redacted]>  05/15/15 at 11:57 AMTo [redacted]Message body[redacted],We would like to resolve the defects in our entry door as expediently as possible. Please respond with a plan to either repair or replace the door.Thank you,[redacted]From: [redacted] <[redacted]>To: [redacted]Subject: Re: Repairs[redacted],Did you receive the below message? If so, we look forward to your response.Thanks,[redacted]From: [redacted] <[redacted]>. [redacted] Sent: [redacted]Subject: Re: RepairsHi [redacted],I'm not sure why but this e-mail just came through.To be honest, we are quite displeased with the way the peephole turned out- it looks really, really bad. We're considering reselling our unit as we now are expecting a newborn and this makes a poor first impression. Several of our neighbors with peepholes did not have issues with splintering. I'm not sure if there are other options for repair or if replacement is going to be the solution. Please let me know.Thanks,[redacted]From: [redacted]. <[redacted]>To: [redacted] <[redacted]> Sent: [redacted]Subject: Re: Repairs[redacted],Hope you guys had a good holiday weekend.I stopped by [redacted] Friday and put some putty on your door, just wanted to follow up and see what your thoughts were?Thank you and have a good evening,Sent from my iPhoneOn Dec 15, 2014, at 12:13 PM, [redacted] <[redacted]> wrote:[redacted],Rather than replace the peephole, do you have any putty or other alternative to make the door look better? Our neighbors have noticed it and I am concerned they make an issue with the HOA about it. At any rate, though, it needs to be fixed. Please let me know.Thanks,[redacted] The bottom line is that the business owner caused the damage to the door and has not repaired it properly. The business owner is non-responsive. Replacement is the only acceptable solution.
Regards,
[redacted]

Tis issue has been resolved and th4 car has been picked up .

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I picked up the top yesterday (10/13) and everything was received as it should have been.  This appears to be the fault of an individual and not the dealership.  The General Manager was extremely quick and responsive in taking care of this issue and we are very pleased with the end result.
Thank you for your help in resolving this matter,
[redacted]

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