I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Well I have been contacted later the same eveningI submitted this complaint but the issues have been satisfied Regards, [redacted]
As stated previously, we have followed protocal with the manufacturer and due to improper maintenance being done outside of the BMW portfolio of certified technicians, BMW has determined this is not an issue that they are willing to participate withThe customers request and issue needed to be handled by the manufacturer, not the dealerBMW of Roanoke has gone above and beyond to try to satisfy the customers demands but unfortuantely they are not reasonable in any wayThe manufacturer has looked at all data for the vehicle and determined that this is not the fault of the vehicle or the services done by BMW of RoanokeWe have offered to trade her out of her vehicle and try to give as much trade in value as possible but we will only be able to offer fair market value for the vehicle she currently owns and has driven for going on monthsWe will still be more than happy to extend fair market trade value for the vehicle and provide the vehicle of their choice at dealership invoice
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Well I have been contacted later the same eveningI submitted this complaint but the issues have been satisfied Regards, [redacted]
Tis issue has been resolved and thcar has been picked up
As stated previously, we have followed protocal with the manufacturer and due to improper maintenance being done outside of the BMW portfolio of certified technicians, BMW has determined this is not an issue that they are willing to participate withThe customers request and issue needed to be handled by the manufacturer, not the dealerBMW of Roanoke has gone above and beyond to try to satisfy the customers demands but unfortuantely they are not reasonable in any wayThe manufacturer has looked at all data for the vehicle and determined that this is not the fault of the vehicle or the services done by BMW of RoanokeWe have offered to trade her out of her vehicle and try to give as much trade in value as possible but we will only be able to offer fair market value for the vehicle she currently owns and has driven for going on monthsWe will still be more than happy to extend fair market trade value for the vehicle and provide the vehicle of their choice at dealership invoice