United Service Contract Group LLC

I have been a member of this service for a little over six months now. I recently had to use their services and I am NOT a happy customer. My car broke down and I had to call them to get a tow. It took an hour and a half for the tow truck to arrive, and after being dropped off at the mechanic's shop, I called them back to inquire about a rental car. According to my contract, they said they would provide a rental car for me for up to 3 days or $90. However, the agent I spoke with told me that I would have to pay out of pocket for a rental car and then get reimbursed. Upon speaking with the shop owner to inquire about what was wrong with my car and the total repair bill, he told me the price. I then called USCG and informed them, only to be told that they were supposed to speak with the owner BEFORE any work was started. I then informed the agent with USCG that that was an impossibility, as the owner hadn't been at the shop when my car was towed in because the owner undergoes dialysis. I then told the agent what the shop owner had told me regarding what had been wrong with my vehicle, as well as the repairs he had made. The agent told me to hold on, whereupon I promptly got disconnected. This is the first time I have ever had to use their services, even though my payment is always deducted every month. This will also be the LAST time I use their services.