United Solar, Inc

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if it actually occurs
Regards,
*** ***

The fact that no other solar company will even schedule an appointment to talk to anyone on Easley Combined Utility and United Solar tried to rush a fraudulent job on me to collect fraudulent money is clearly unethical business practicesThey were so desperate for money to fund their failing solar
company they resorted to fraudThe fact is they tried to rush things so much they got ahead of their self and got caughtIt is clear what United Solar, *** ***, and *** *** intentions were

After the system was installed, a new roof put on and a large tree removed from the yard, the customer decided that he did not want solar. Per an agreement with him, we removed the solar equiptment at no charge and with a voided warranty on the workmanship. We did however, caulk all holes in roof and siding to avoid any leaking in the future.

The homeowner was explained tax liability and how the process works by three different people in our office prior to engaging in business. This is common practice and an important step we take in each visit with potential solar customers. We are not Certified public accountants and we tell each and...

every homeowner this, but we do explain in grave detail how the tax credits actually work. Solar is a good fit for people with and without tax credits so we can't determine who should buy and who shouldn't buy solar. We only offer what the savings would be and how the savings would happen. We always give an estimated opinion on what tax credits may be for the homeowner but we also explain in detail to contact an accountant or CPA to get an exact amount of what you may be able to claim on tax liabilities. All this information is also on the contract signed by the homeowner. The homeowners also requested several changes throughout the process and for every change a new addendum / contract is made so everyone is on the same page.  Response to utility not crediting. Below is the net meter agreement from [redacted]. It clearly contradicts what the above complaint says. This form was hand signed by the homeowner and explained in detail. INTERCONNECTING AT YOUR HOME[redacted] Electric offers Net Metering for members with solar systems attached to their meter: The Net Metering Rider(link is external) allows you to receive monthly full retail-value energy credits for the power your system generates beyond what you consume. NOTE: There is a $5 per KW monthly charge based on your PV system's nameplate rating. This charge is waived until 2025. If you are installing panels at your home make sure you follow our Interconnection Checklist Interconnection ChecklistRead theNet Metering Rider(link is external)to confirmyour account and system meets our requirementsSubmit a signedInterconnection Agreement and ApplicationSubmit proof of liability insurancePay a 1-time interconnection fee of $100 ($200 for small commercial)Once your installation recieves inspection approval, a Green Power meter will be installed.[redacted] ELECTRIC NET METERING RIDER FOR RESIDENTIAL AND SMALL COMMERCIAL RATES Availability This rider is available in conjunction with the Cooperative’s Residential Rates (Rate 10, 20, 30) and the Cooperative’s Small Commercial Rate (Rate 40, 45). All retail members who own and operate a solar photovoltaic, wind-powered, biomass-fueled, or microhydro generating system, located and used at the member’s primary legal residence or business where a part or all of the electrical requirements of the member can be supplied from the member’s generating system can receive service under this rider. The rated capacity of the member’s generating system shall not exceed the lesser of (a) the member’s estimated maximum annual kilowatt demand or (b) 20 kilowatts for a residential system or 100 kilowatts for a nonresidential system. The member’s generating system as referenced above must be manufactured, installed and operated in accordance with governmental and industry standards, and must fully conform with the Cooperative’s Interconnection Standard. This rider is available on a first come, first serve basis, except that the total capacity of all retail member generating systems under this rider shall not exceed 0.2% of the Cooperative’s hourly integrated peak load, as measured at its distribution substations, for the prior calendar year. If the member’s proposed installation results in exceeding this limit, the member will be notified that service under this rider is not allowed. Rate The applicable rate per month shall be from the appropriate rate schedule as referenced in the Availability section above. The monthly bill shall be determined as follows: For electric service under a standard, non time-of-use (if applicable leave in) rate schedule (Rates 10, 20, 30, 40, 45) : 1. The facilities charge shall be determined and billed as set forth in the applicable rate schedule as described in the Availability section above. 2. Energy charges (or credits) shall be based on the rates in the applicable rate schedules as described in the Availability section above. For purposes of calculating monthly energy in kilowatt-hours, member’s usage shall be reduced by the total of (a) any excess energy delivered to the Cooperative in the current month plus (b) any accumulated excess energy balance remaining from prior months. Excess energy delivered to the Cooperative shall be defined as energy 2 Of 3 produced by the member’s renewable energy generating facility that exceeds the energy delivered by the Cooperative during a given time period. 3. Total energy in kilowatt-hours billed to members shall never be less than zero. For any billing month during which excess energy exceeds the member’s usage in total, producing a net credit, the respective energy charges for the month shall be zero. Credits shall not offset the facilities charge for the applicable rate schedule. 4. Excess energy not used in the current billing month to reduce billed kilowatthour usage shall be accumulated and used to reduce usage in future months; however, any accumulated excess energy not used to reduce billed kilowatt-hour usage shall be reset to zero each June 1. Excess energy delivered prior to June 1 will only be used to reduce usage provided by the Cooperative prior to June 1. 5. There will be no compensation paid to the retail member for excess energy granted to the Cooperative. 6. For each nameplate kW of installed solar photovoltaic generating capacity, there is a $5.00 per month distribution service charge. However, for the term of the rider, this charge to consumer will be waived by the Cooperative and paid by the wholesale power supplier. 7. For each nameplate kW of installed, wind-powered, biomass-fueled, or microhydro generation, the monthly distribution service charge will be determined on a case by case basis. However, for the term of the rider, this charge to consumer will be waived by the Cooperative and paid by the wholesale power supplier. Minimum Charge The monthly minimum charge shall be the basic facilities charge plus the demand charge, if any, as stated in the applicable rate. General Provisions 1. To qualify for this rider, the retail member must first qualify for and be served on one of the rate schedules as described above in the Availability section. The member must also meet all other qualifications as outlined in the Availability section. 2. All provisions of the applicable residential or commercial rate schedules described above will apply to service supplied under this rider. 3. The retail member must execute an Interconnection Agreement prior to receiving service under this rider. The agreement shall include a description of the conditions related to interconnection of the member generation with the Cooperative’s electrical system. 4. Renewable energy generators will retain ownership of Renewable Energy Credits (RECs) until a market for RECs is fully developed as reasonably determined by the Cooperative. After a market for RECs is fully developed, then, annually, any RECs 3 Of 3 associated with net excess generation shall be granted to the Cooperative when the net excess generation balance is set to zero. Special Provisions The Cooperative will furnish service in accordance with its standard specifications. Nonstandard service will be furnished only when the member pays the difference in costs between non-standard service and standard service or pays to the Cooperative its normal monthly facility charge based on such difference in costs. Term Of Contract Contracts shall be written for a period of not less than one (1) year and shall be renewed for successive one (1) year periods. After the initial period, either party may terminate service under this rider by giving a sixty (60) day notice in writing. A separate contract shall be written for each meter at each location. General Terms And Conditions The Cooperative’s General Terms and Conditions are incorporated by reference and are part of this rider.

United Solar is NABCEP certified and the work requested was extra work outside the scope of the original agreement. The extra work requested will be scheduled with the homeowner per his request.