United Spas Manufacturing, Inc.

I would give zero. This place is run by shady dealings and ripped me off for $2500. Their spas are cheap looking when compared to other places and they are. Nasty to work with
Karma will get you Tim and Nadine. Please do yourselves a favor ppl. Stay away.

We purchased our spa last week. We have used it almost every day. Good value for a quality spa. We will definitely recommend this spa to our family.

I would like everyone to know that United spas has treated me very good and responded to my questions right away I couldn't ask for a better service I give them an excellent review

Review: Upon receiving a robo call for service due update. I said yes to spa service. I never had a problem prior to their service. The spa is always on. The exception and the reason I said yes was, jets needed to be replaced and/or repaired as they kept shooting out of the sockets. United Spa charged $500 for ozone replacement and to do a full spa service check. They also charged $10 each for 6 rebuilt jets & $19.50 for 1 replacement jet. All various shades/colors. They charge my credit card the day of the call and before my service date which was a week later. I took off work on my service date, they did not show up all day. I called at 5 o'clock just to cancel the service and a refund. They promised a person would be there within the hour they also added that they would provide me with a new filter for free. The person showed up after sundown, maybe 20 minutes before it would be dark outside and without the courtesy free filter. The following day I filled my spa with water it immediately begin to leak. I took a picture and sent the picture and called letting them know there's a problem. They told me that they would need to charge me $100 for a service person to come back out. Long story short I did not get the follow up service. I complained and let them know that the amount they charged and the service provided was not satisfactory and I would be reporting them to the Revdex.com. All I can say is don't do it, don't do it, don't do it any other business would have to be better than United Spa in Elk Grove California. United Spa do not even deserve a 1 star rating.Desired Settlement: At this point I would require a refund amount of half the dollar amount paid.Or the courtesy filter promised and a new spa cover.

Business

Response:

Although we hadn't heard from this customer since October 2014, we called her and resolved her concerns.sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

United Spas, Salida, CA - [redacted],

I would like to start off I love my SPA, and MOCHA COLOR (I have to thank [redacted] for helping with the color decision, it matches my house trim perfectly) thank all of you so much your professional help and putting it all together so quick, I am enjoying it very much, the price was very reasonable and the time to get delivered to me was outstanding, I am very impressed with all of your team work and being so patient with me. Thank you again, and great team work

Review: *BUYER BEWARE*After a poor transaction I have learned, BUY your accessories & spa ELSEWHERE!So far their idea of correcting the issues is sending me a free $20 filter, (they say its a $70 filter, but as you read my complaint you will see several of the spa "add-ons" are way over price and once they are delivered they WILL not return the parts so you can shop at a better priced store, and as I read in other complaints they WILL NOT price match. So as a consumer I am out $295 for delivery, $299 for a ozone machine, $99 for stairs that dont match.....All three items would have cost $435.......Hide your wallets people...So far they did give us a new outer cover for the spa due to the one the "sold" me was moldy and cracked, seams torn etc, a generic filter. I met with Nadine on Saturday, 5/31 after responding to a craigslist ad for spas for sale. She went over the options for spas and after going over options and benefits of united, I decided to purchase a model similar to one they had in elk grove where we met, although it was at another location. I was told it was just like the one in elk grove, but had the 30 jet option, which for therapy was what I had been looking for. We discussed the benefits of a used United spa over other spa sales in the area, and that we would have a much better purchase using United vs. others ([redacted] etc). Several calls complaining, but end result was sorry you are on your own. After my money was paid, nothing was farther from the truthI have a much longer letter, explaining all of the issues, but only have so many characters.Desired Settlement: I would like the add ons, price matched ( as stated on several complaints ) or refunded and returned so that I may purchase elsewhere saving my family several hundred dollars, especially with the large purchase price I paid. Again I have much more documentation, but not enough room for all of the data

Business

Response:

We have resolve this customers concerns and he is 100% satisfied. He will be glad to refer customers to us. Feel free to contact him.

we have purchased 2 spas over 15 years from united spas and are completely satisfied with their product and service. I would recommend anyone going to them for all their spa needs.

Review: Put a hold fee of 1,000 down by phone on a spa around closing time Monday. A few hours later we send an email requesting a refund and to cancel the order which would have been received first thing next morning. Next we follow up with numerous phone calls and mail asking for a refund and cancellation. This NO refund policy was never disclosed to us by phone, email, or on the website and we cancelled this immediately. Under this circumstance it is unjust to refuse to refund 1,000 or cancel our order.Desired Settlement: Please cancel our order and refund our $1,000 as previously requested.

Business

Response:

. Just updating you. We have resolved this matter. Thanks for your help!Sent from my iPhone

Business

Response:

Customer was told at the time of sale that we do not offer refunds. At this point we did offer him a layaway which he agreed to. Our company will work with any customer in changing to a lessor model, or a layaway payment that will work for them. We will be flexible but do not actually give refunds. If we change this policy for 1 customer we will have to do it for all. We also guarantee that they will not find a better built spa with these features for less money or we will refund him the difference. We give all of our customers 30 day after the spa in in the backyard to try to beat the deal. If they can beat it, we will again refund the difference. Have the customer call us and we will work with them.

Review: I purchased a new hot tub from United Spas in Feb. 2014. It has nevered worked. I have made numerous phone calls. Someone has come out twice to attempt to fix the problem. With each visit they stated the problems were fixed. The same problems continue to occur. Now when I want to talk to the owner of the company, he will not return my phone calls and the employees are hanging up on me. It is obvious the hot tub is a lemon and I want my money back.Desired Settlement: Take the hot tub and refund my money

Business

Response:

We switched out the water purifier and everything is working great. Called customer and she said she is happy and everything is working fine now.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: They were to fix a leak. After selling us a $600 dollar pump, the repairman left with the old pump and a leak in the tub. We didn't needed a pump.

We bought a Hot Tub from United Spa's on 12/31/2005. We used it 2 winters. The third winter it started leaking and we let it sit until we bought another larger one this year. I had discussed buying a new one from United Spa's several time when they would call to advertise service, but we felt it was too expensive for that size of a tub. We were giving the old tub to my son ([redacted] who lives in Clearlake, Ca and wanted to fix it before he took it so I called United Spa's and [redacted] said they could almost always fix leaks in 1 hr. which was $199 an hr. When the repairman came out and saw the new tub he mentioned "Oh, you got another one?" I explained to him that I tried to buy one from them but it was too expensive for the size of the tub. Then he pulled off the cap (where the motor was) and said. I see the problem. The pump is leaking and needs a new one. I asked how he could tell,He said he could tell by looking at it because it had water stains on it.He said it was $600 for a new one.I called [redacted], and he made an agreement by phone with [redacted] at United Spa's in Chico, (which is where we actually bought and picked up the tub) to pay $215 a month to be taken out of his debit card for the next 3 mos. for the motor. I paid for the initial $199 service call on my credit card. When [redacted] got it home, It still leaked below the level of the jets as before. So I'm sure its the same problem. In order to get them to come out again to Clearlake he has to pay another $90 to come out and $199 per hr. to fix it. I didn't notice for a few days after the repairman was here that he had taken the old pump with him. I didn't request it and he didn't ask if I wanted it. We have a pump business and we are required to leave all old parts unless customers ask us to take them, which they usually do, but we always know for sure, so I figured he had left everything there at the hot tub since we hadn't discussed it. After they took out $215 in Sept. Greg called and ask them not to charge his card anymore until it was fixed and they told him "Oh, the secretary will probably go ahead and do it." (which they did in Oct.) I believe we are being held hostage. I truly think the repairman was upset because we had bought another tub from someone else. The repairman didn't even put water into the tub to check it after installing the new pump. Desired Settlement: Since I don't believe we needed a new pump in the first place, I would like to be reimbursed $600 which is the full amount of the pump that will be pd. by the time this is taken care of. They should not charge $90 to come out to Clearlake to finish the repair they as they have been paid 199 on a prior visit to do the same repairs. I also will not pay the additional hourly rate for them to come back out as they should have fixed the problem the first time.

Business

Response:

Final Consumer Response

11/12/13

This is to confirm that [redacted], from United Spa's has agreed to resolveing our issue regarding our old spa by replacing it with a new spa at the cost of $1390.00 at $200.00 per month with no interest.

They will deliver the new spa to [redacted] in Clearlake, Ca. on 11/13/13.

I am 100% satisfied the this agreement.

Thank you,

(signed statement attached)

We bought a used spa from United Spas. The owner called me and informed me he was upgrading my tub for free because he did not like the condition of the used spa we were going to get. The price was great and so was customer service. Any problems were quickly and professionally resolved. The spa is amazing and a great price. They really do try to run a professional business. -[redacted]

Review: Was told I would be receiving a hot tub cover that would match my hot tub, and did not. Rec'd old & disintegrating one. repeat calls unanswered

Initial contact began evening of 11/25. At time texts and calls between myself and female owner to purchase hot tub. I indicated bad timing as I was on my way to ER because my daughter had problem with appendix. Owner continued sale via text and phone calls and at this time I specifically asked if the cover would match hot tub and she indicated "of course", delivery was set up for 1:00pm. Next morning, contact with [redacted] to purchase NEW instead of "slightly used" hot tub if I agreed to become a contact for Citrus Heights area for additional $100.00. Agreed, and told original delivery would be at same time. Delivery finally came that night at 6:30pm in the dark. Hot tub arrived new, but with some scratches when set up, and damage to sticker on control plate. Told and wrote on delivery invoice that I was not expecting a used cover. Delivery man told me that if it was settled to get new cover, that they delivered almost every day in my area. Invoice I signed said Payment of $3590.00, however signed ONE slip for $1500 on Visa card, other slip NOT signed and received Amex charge on another credit card for $690.00, which is $100 too much. On invoice, it indicates 5 year warranty, and the cover is extremely damaged. The invoice also indicates that the cover is to be mocha and tub to be mocha.

Next day called and texted office. Spoke to male owner he mentioned they could replace with another cover in store and waited for someone to call me back. Multiple texts and calls back and forth indicating that I would desire the new cover as was previously indicated. 11/26 multiple contact, 11/27 told will be swapped in text and sent pictures of damages of cover and to told a new cover would be delivered, 11/30 told hot tub was still not heating up and was told it would heat in 5-6 hours but took 3 1/2 days. 12/2 multiple contact attempts, 12/4 was last contact from [redacted] about my dilemma and desire to receive a new cover as was told me by initial phone conversation that the cover would match the tub and she indicated that the owner would get back to me. Still have not heard back from anyone. Cover is causing tub to not retain heat because it is too large for hot tub, and there are particles falling off cover because it is so damaged causing water to stay dirty. There is mildew and rips and water damage to the cover. The cover is grey and not mocha.

Am STILL not receiving the customer service, have been ignored and am extremely disappointed in the accountability of the company.Desired Settlement: replace used and damaged cover for new cover in matching mocha color to match hot tub as specified in initial conversation from owner.

Business

Response:

We never promised a new cover. We told Mrs. [redacted] she can go with a used cover at no charge or purchase a new cover for $395.00. We have also been in complete communication with her, letting her know as soon as we get a better USED cover, in the mocha, we will swap out the cover. We are planning on doing so next week. We will call her the night before delivery and 1 hour prior to arriving. Please feel free to call for any reason.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Invoice & verbal agreement was for matching cover. Was never told cover would be extra charge at initial time of contract, only after damaged and faulty cover in Grey was delivered. Contact almost always is initiated by myself, and before complaint filed, [redacted] in office said she would be talking with owners and they would get back to me, which they never did. After weeks, I filed complaint. Waiting to see condition of cover to see if resolution is obtainable however, after waiting 21/2 hours after scheduled appointment was just called and told that they "forgot to put cover on truck" and I have to wait another 10 days to receive cover. Needless needless to say the communication throughout the company leaves a lot to be desired. Also, was charged an additional $200 then what was agreed upon. Was not aware until I received credit card bill.

Review: I put a spa on layaway June 26th Deposit of 1,000. I called to cancel my layaway 2 weeks before 1st installment due to circumstances beyond my control, I can not afford it.

The will not give me my deposit back.

I don't think it's fair, I haven't received anything form the spa company. It's a wholesale co. and I just say a picture of it.

I thought it would help me but found out it wouldn't do anything to help my problem.Desired Settlement: Please help me. I'm living on SS and I really need the money for medical reasons.

Business

Response:

We understand that things do come up and some cannot continue with their original contract. Customer signed agreeing to a layaway. The spa is in the showroom with her name on it. We will reactivate her layaway at anytime but can not give refunds. She has signed that all sales are final.

Thank you for your understanding.

United Spas Mfg

Review: I purchased a spa from United Spas a number of years ago and had them service it annually. They started calling me offering to buy the spa back for $500. I planned to move so they then offered to sell me a discounted spa on a trade-in of my old spa. They picked-up my spa on 1/10/13, plus I gave them a $250 deposit. I also gave them a $250 deposit for a pool table. My moving plans fell thru so I cancelled the ordered spa and pool table. They said I had to forfeit my $500 in deposits, which I understand. However they are also refusing to pay me the $500 for the spa they picked up. I feel like they have basically stolen my spa. I want the $500 they had offered to buy my spa previously.

Desired Settlement: DesiredSettlementID: Refund

$500 for my used spa that they picked-up 1/10/13.

Business

Response:

Business' Initial Response

Mr. [redacted] ordered a new United 6 Trillum Spa on 01-09-13 with the trade in of his old spa included in deal. He wanted us to pick up old spa, which we did, before he received his new spa. He signed an Invoice which states ALL SALES ARE FINAL: NO REFUNDS. he put a deposit on the new spa. We picked up old spa as he requested on 1-10-13. We have been waiting for him to tell us when he wants us to deliver the new spa. We do not have the old spa any more (its been 5 months since we picked it up). We took old spa to dump for customer. I have a copy of the Invoice which Mr. [redacted] signed. We want to deliver the New Spa to Mr. [redacted] as soon as possible.

I have attached a copy of the Sales Invoice Mr. [redacted] signed.

Consumer's Final Response

I do not believe that United Spa's response stating my old spa was disposed is honest, part of the old spa may have been disposed but they called me 3-4 times offering to buy my spa outright for $500.

Why would they offer to buy my old spa outright unless there was something for them to gain, i.e. recylcing some parts of these purchased spas into new or used spas for resale.

Business' Final Response

As you can see by the sales Invoice his old spa was to be used as a trade in on the new spa. As our Invoice (that Mr. [redacted] signed) states NOTICE: NO REFUNDS, ALL SALES ARE FINAL. If Mr [redacted] wants to delay the delivery of the new spa we can do that, He can put the spa on layaway until he can pay in full for the New Spa. If the Price is to high on the New Spa we can sell him a less expensive spa. But again our invoice state ALL SALES ARE FINAL. And the Trade in of the Old Spa was included in the price of the New Spa.

United Spas Mfg.

The Spa was installed a week ago (3-24-2015). The installers were very professional and friendly. They installed the spa exactly where we wanted it, set it up, and explained how to properly operate it. We've been in the spa every day and cannot be happier with the equipment and service that United Spas has provided. Thanks Guys!

Review: I would like to file a complaint againt United Spas Mfg, Inc located in Salida address below.On 4/6/2014 I purchased a 2013 New Spa with all of the bells/whistles i.e., stainless steel jets, therapuetic seats and lounge, seats 6. LED Lighting, CD/Stereo and waterfountain. Mr. [redacted] Kelley told us, my husband, daughter and future son-in-law that he was trying to sell the 2013 to make room for the 2014 spas. He was very professional and the perfect sales person and/or sales pitch. - 4/15/2014 Mr. [redacted] called with another sales pitch to sell me a 2014 Black spa with sparkles all of the bells/whistles listed above for no extra charge, the jets and the stereo was much better than the 2013. He confirmed several [redacted]es that the 2014 spa had "All" the bells and whistles ad the original purchase the only difference was the color/yr. - 4/16/2014 the black spa was delivered, bottom line the spa didn't come with all of the bells and whistles my dissatisfaction was known to the 2 delivery men/Mr. [redacted] while the delivery men were at my residence. The spa was dirty, white build up along the top edge of the inner spa/around the headrest areas. The spa didn't have the waterfountain as the original purchase. I asked that the delivery men take the spa back, but they wouldn't.- Jim Black wrote on the invoice that the spa would be replaced with the pearl spa I purchased.- Both Mr. [redacted] & Ms. Nadine [redacted] told me that they have a no refund policy. I understand the no refund policy if the product that I purchased was delivered but it WAS NOT!!- 4/28/2014 I advised Ms. [redacted] that I filed a dispute with my credit card company.- 4/28/2014 Ms. [redacted] offered to upgrade my spa to the presidential model 91x91 with no charge, cost $1000 - voice message saved- 5/3/2013 Mr. [redacted] called to tell me that he's been down this road and he "Always" wins. When he was made aware that I'm proceeding with dispute/small claims he said let's rock/roll, very unprofessional and cocky!!Desired Settlement: I would like my monies back, $6,490 - They are shady/I don't trust them. Alot has happened since the purchase but not enough space to write everything. Please feel free to contact me to discuss further.Thank you in advance!!

Business

Response:

With regards to [redacted], We have tried to give this customer exactly what she wants including a 2014 model at the same price with all the original features and she is refusing to cooperate. So we are returning the money and picking up the spa this Friday 5-30-14

Consumer

Response:

On Friday May 30th the company refunded my money.

Review: purchased spa cover from united spas on 1/27/2014 delivery datespa cover was delivered by united spas.no paper work or product warrenty or information was given.Per salesman, 1 year warrenty for defects.after 2 weeks the spa covering began to bubble within the vinyl cover, appearing to have moisterior within the vinyl. I had to look for proof of sales invoice, which was emailed to me.I took a picture of spa cover, called owner [redacted] today regarding spa cover. He informed me that I was unable to contact manufacturer as they do not deal with the public regarding warrenties. [redacted] stated that the manufacturer works in their manufacturing plant where they also build the spas. There is no name for this spa cover manufacturer, other than united spas since they work directly for [redacted].They are basing the defect to be due to over use of chemicals and that is not covered under the warrenty. I have used the same chemicals as long as I have owned this spa 9 years. I have been through 1 other cover made from a different company and had no issues with defects rather due to the outer cover falling apart from weather conditions.[redacted] was very rude and kirt with me during our phone conversations, he has no customer service etiquette. I have never been so upset with a company before until this issue.I do not believe this compnay should be able to deal with the public with this type of rudenss and blaming the customer before researching the item and concluded it was the chemicals fault within 12 weeks time.

Product_Or_Service: january 27 2014

Order_Number: invoice 59376

Account_Number: n/aDesired Settlement: DesiredSettlementID: Refund

refund of entire amount.amount charged 399.99

Business

Response:

To whom it may concern.

well they claim to have spas at 75% off and they do if you only need a spa if you need it delivered,a cover,steps,a old spa hauled off LOOK OUT because these are all very expensive extras that other companies offer for free. also was discused in depth with salesman[Tim] were we want controls and said no problem all spas are wired the same but when delivered set up guys said no we would have to add more wire it hooks up oppisite to my old spa so now I got a 1000.00 dollar stereo that's useless because we can't get to get to use it. be very carefull VERY fast talkers and you will be walking out with something you are not happy with . they also brout wrong color but said no big deal it can be painted. I orded mocha I got grey close enough I guess.they claim to build the best spa in the industry we'll see cause my last one lasted 15 years with extremly hard use. they are no cheaper then other dealers out there so make sure it's what you want.