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United Spas Manufacturing

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Reviews United Spas Manufacturing

United Spas Manufacturing Reviews (12)

HIGHLY SATISFIED CUSTOMER
I must say that United Spa is one of the best vendors I have ever dealt with. They provide a super high quality swim spa at a more than fair price. Tim and the whole staff at United Spa Manufacturing were a real pleasure to deal with. Tim is extremely knowledgeable and very easy to work with. The quality of materials and the workmanship is tops in the industry. The delivery and placement of the swim spa went without a single issue. We are completely satisfied. Thank you Tim and your gracious staff.
HIGHLY SATISFIED CUSTOMER
HIGHLY SATISFIED CUSTOMER
HIGHLY SATISFIED CUSTOMER
HIGHLY SATISFIED CUSTOMER
HIGHLY SATISFIED CUSTOMER

+1

Disappointed
I decided to buy a swim spa after my colleague talk me into getting one. I went to the shop she highly recommended. It was a family own company located in Salida and they were extremely friendly.
I was sold. They gave me a price with crane fees and a estimated date. I later changed my 14 footer to a 16 footer. On Nov 3, I was suppose to get my spa but I was told it was postpone to Nov 23. They said that was final date. No apologies. It worked out bc the city still had to approve. Dec 3 spa would be arriving and I was told I had to pay a additional 700.00, three days before delivery date. If I didn’t pay I wouldn’t be getting the spa. After receiving the spa they sent me a contract to sign. To my surprise my interest rate was 5.9 for 12 months and will increase to 12.9 after that. I was very disappointed. I wouldn’t never purchase it bc in January I was suppose to retire. Spoke to the owner. I mention I was writing a review. She said I was paying her back. I said I’m only going to write what I experienced. She said she would talk to her employees to make sure this doesn’t happen again. I told her it doesn’t help me. Again, she was very pleasant.

Although we hadn't heard from this customer since October 2014, we called her and resolved her concerns.sincerely, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me.They did finally make contact with me, but it took for me to file complaint in order to hear from them . Needless to say I will not be having them back to finish . I beleive when a customer calls you , it shouldn't take 2 weeks to get back to them .
Regards,
[redacted]

. Just updating you. We have resolved this matter. Thanks for your help!Sent from my iPhone

Customer was told at the time of sale that we do not offer refunds.  At this point we did offer him a layaway which he agreed to.  Our company will work with any customer in changing to a lessor...

model, or a layaway payment that will work for them.  We will be flexible but do not actually give refunds.  If we change this policy for 1 customer we will have to do it for all.  We also guarantee that they will not find a better built spa with these features for less money or we will refund him the difference.  We give all of our customers 30 day after the spa in in the backyard to try to beat the deal.  If they can beat it, we will again refund the difference.  Have the customer call us and we will work with them.

We are very sorry for the problem . I sent a tech out to inspected roof and pretty sure we have the problem fixed, Just spoke with Ms [redacted] whom informed me she has not notice any leaking from the week end rain and ice. However I did leave my contact info incase there is any more problems.

Although we hadn't heard from this customer since October 2014, we called her and resolved her concerns.sincerely,[redacted]

This was taken care of a while ago.  Spa was not leaking.  Neck jet just needed adjusting and customer is happy.  There wasn't anything wrong with spa.  Customer is not being charged for service call.

We truly go to the furthest extent to please all of our customers.   I don't know what else to do for [redacted].  We text her a few times a week trying to get the exact spa she ordered scheduled for delivery but she keeps refusing.  We have a policy that ALL SALES FINAL and she signed.  Since she is refusing the spa there is nothing more we can do.  We will deliver a spa to her that more than meets her expectations. Sincerely,[redacted]

I am rejecting this response because: The original spa they were going to deliver they broke. I have the text messages as well stating my clearance and still they showed up with another spa that would not fit. I have asked repeatedly for a refund. They have denied me a refund from the beginning which is why the back and forth about a different spa. I am still requesting a refund. That is the only way this issue will be settled is to refund me the money.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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Address: 1651 E Main St Ste 200, Salida, Tennessee, United States, 92021-5206

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www.allservicepropertymanagement.com

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