Complaint: [redacted] I am humbly rejecting this response because: I appreciate that the business graciously acknowledges that I have been a supporting member for several yearsWe have had several cordial email exchanges that have hopefully improved members' experiences within the sitei want to maintain these cordial exchanges, and I respect the offer of a refund of my March and April chargesi again ask for a refund of the six months from March to August because those are the months, to date, that I had difficulty navigating the siteOn some days, it was not accessible at allTrue, the only emails I submitted to them concerning this problem were during the months of March and April of I did not receive a reply after the April email, so I was unsure of their response or stanceI did attempt to resolve the problems by following their suggestions, and I tried to give it - and them - time to resolve the seemingly continuous problems; thus my decision not to send another email after AprilTo this day, I still do not know why the site is not operating as it once was, but I will compliment them on their improved chat featureI am not an unreasonable man, nor unfairI understand that occasional problems can occurHowever, I am a firm believer that paid-for services should be reliable during a large majority of the timeTheir services were great before April 2016, but not so afterI would like to again say thanks for the 2-month refund offer, but I ask that they reconsider my 6-month refund requestIf they do not accept, and again offer only the 2-month refund to me, then I shall accept, for then I shall believe they truly feel it is the best courseI will leave this in their hands Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] ***
From: Cherry Blossoms Customer Support [mailto:[email protected]] Sent: Monday, January 29, 3:PM To: Tanya McDowell Subject: RE: A Message from Your Revdex.com Payment sent to Tony N [redacted] January 22, at 10:02:PM PST Transaction ID: [redacted] Payment Status: COMPLETED Gross amount -$USD We have no postal address on file [redacted]
We issued a refund on April 3rd through the paypal resolution center. Paypal has sent a email to you confirming refund. You can also log into your paypal account to view the refund. We apologize for the charge, and hope this resolves the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12621493, and find that this resolution is satisfactory to me Their cooperation is truly appreciated Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI truly appreciate the respect and consideration that [redacted] showed in his decision to honor my request Sincerely, [redacted]
Complaint: [redacted] I am humbly rejecting this response because: I appreciate that the business graciously acknowledges that I have been a supporting member for several yearsWe have had several cordial email exchanges that have hopefully improved members' experiences within the sitei want to maintain these cordial exchanges, and I respect the offer of a refund of my March and April chargesi again ask for a refund of the six months from March to August because those are the months, to date, that I had difficulty navigating the siteOn some days, it was not accessible at allTrue, the only emails I submitted to them concerning this problem were during the months of March and April of I did not receive a reply after the April email, so I was unsure of their response or stanceI did attempt to resolve the problems by following their suggestions, and I tried to give it - and them - time to resolve the seemingly continuous problems; thus my decision not to send another email after AprilTo this day, I still do not know why the site is not operating as it once was, but I will compliment them on their improved chat featureI am not an unreasonable man, nor unfairI understand that occasional problems can occurHowever, I am a firm believer that paid-for services should be reliable during a large majority of the timeTheir services were great before April 2016, but not so afterI would like to again say thanks for the 2-month refund offer, but I ask that they reconsider my 6-month refund requestIf they do not accept, and again offer only the 2-month refund to me, then I shall accept, for then I shall believe they truly feel it is the best courseI will leave this in their hands Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] ***
From: Cherry Blossoms Customer Support [mailto:[email protected]] Sent: Monday, January 29, 3:PM To: Tanya McDowell Subject: RE: A Message from Your Revdex.com Payment sent to Tony N [redacted] January 22, at 10:02:PM PST Transaction ID: [redacted] Payment Status: COMPLETED Gross amount -$USD We have no postal address on file [redacted]
We issued a refund on April 3rd through the paypal resolution center. Paypal has sent a email to you confirming refund. You can also log into your paypal account to view the refund. We apologize for the charge, and hope this resolves the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12621493, and find that this resolution is satisfactory to me Their cooperation is truly appreciated Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI truly appreciate the respect and consideration that [redacted] showed in his decision to honor my request Sincerely, [redacted]