Sign in

United States Infrastructure Corporation

Sharing is caring! Have something to share about United States Infrastructure Corporation? Use RevDex to write a review
Reviews United States Infrastructure Corporation

United States Infrastructure Corporation Reviews (3)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have tried several times to Reach MrDan [redacted] on the phone numbers that he providedI have left him messages so that he could call me to discuss the issue, but he has failed to call me back In Mr [redacted] ’s rebuttal he indicated “USIC Investigated the claim and found that there were two small cracks found on two slabs, and that these cracks could have just as easily been caused by weather extremes as well as settling“ The issue I have with this investigation, is that they visited the site after all the digging was covered up, and the following is a written statement from the [redacted] who’s crew were on site at the time of the incident The following is a quote is from Tod***, Manager [redacted] ***, in a previous e-mail “Our crews were installing a gas main for three new homes on [redacted] AveThe street issue was caused from hitting a mismarked water main on Friday (02-12-2016) around 10:00am The Water Company didn't show up until around 2:00pm, so the delay caused extensive damage to the driveway from the water undermining the driveway base ( on [redacted] ***.) Also, the water company excavated the road to make repairs to the main and apparently didn't saw cut the excavation hole I talked with our damage prevention inspector and he confirmed that the damage was caused by the mismarked locates The street repair will be the responsibility of either U.S.I.C(for the mismarked locate) or the water company.” Based on the above information, how can one determine that from looking at the top of the driveway that there is no damage below Furthermore, that is a brand new house, the owners moved into the home mid December 2015, and the driveway in question was poured about a month or two prior The issues with only replacing two slabs are threefold: 1: The new concrete will not match the remaining driveway giving a patchwork display 2: The original driveway was covered by a year builders warranty, which is no longer valid 3: You cannot determine how much erosion was caused by the on rush of water until you remove the entire slab This is not the fault of the homeowner; it is the fault and responsibility of USICRegards, [redacted]

I am responding to the complaint dated 03/04/16, ID# ***I apologize that this complaint has not been answered previously, however, it was just brought to my attention yesterday and I was out of the office travelling to one of our regional
offices
As you may be aware, USIC is a utility line locate firm that marks the location of underground utilities in advance of excavationIn February 2016, USIC was preforming utility locates on*** Avenear the complainant’s addressUSIC did misread the location maps for a water line in the area and as a result, the line was struck by excavationThe escaping water flowed for about hours before the utility owner was able to repair the line and stem the flow of water
As a result of the incident, the complainant claimed that the flowing water caused cracks to his drivewayUSIC investigated the claim and found that there were two small cracks found on two slabs along the drive approach to the drivewayThese cracks could just as easily have been caused by weather extremes as well as settling, as was explained to the homeownerNot wishing to bring any aspersions to our utility customer, USIC decided to consider the homeowner’s claim and offered to have the two slabs replaced, as settlementHowever, the homeowner refused the offer and is demanding that the entire drive approach and driveway be replaced in their entirety
USIC sees this as an unreasonable demand and is currently standing by its original settlement offerI have attached photos of the drive for your review, as I believe it will help you to clearly see just how unreasonable the complainant’s demand is
Please feel free to contact me directly, should you have any questions or concerns regarding this issue
Best Regards
Dan** ***
Operations Claims Director
O: 972-871-
C: 214-502-
Westridge Dr
Irving, TX
USICLLC.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried several times to Reach Mr. Dan [redacted] on the phone numbers that he provided. I have left him messages so that he could call me to discuss the issue, but he has failed to call me back.
In Mr. [redacted]’s rebuttal he indicated “USIC Investigated the claim and found that there were two small cracks found on two slabs, and that these cracks could have just as easily been caused by weather extremes as well as normal settling. “
The issue I have with this investigation, is that they visited the site after all the digging was covered up, and the following is a written statement from the [redacted] who’s crew were on site at the time of the incident.
The following is a quote is from Tod[redacted], Manager [redacted], in a previous e-mail.
“Our crews were installing a gas main for three new homes on [redacted] Ave. The street issue was caused from hitting a mismarked  water main on Friday (02-12-2016) around 10:00am.  The Water Company didn't show up until around 2:00pm, so the delay caused extensive damage to the driveway from the water undermining the driveway base ( on [redacted].).  Also, the water company excavated the road to make repairs to the main and apparently didn't saw cut the excavation hole.  I talked with our damage prevention inspector and he confirmed that the damage was caused by the mismarked locates.  The street repair will be the responsibility of either U.S.I.C. (for the mismarked locate) or the water company.”
Based on the above information, how can one determine that from looking at the top of the driveway that there is no damage below.  Furthermore, that is a brand new house, the owners moved into the home mid December 2015, and the driveway in question was poured about a month or two prior.  The issues with only replacing two slabs are threefold:
      1:  The new concrete will not match the remaining driveway giving a patchwork display.
      2:  The original driveway was covered by a 10 year builders warranty, which is no longer valid.
      3:  You cannot determine how much erosion was caused by the on rush of water until you remove the entire slab.
This is not the fault of the homeowner; it is the fault and responsibility of USIC.
Regards,[redacted]

Check fields!

Write a review of United States Infrastructure Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

United States Infrastructure Corporation Rating

Overall satisfaction rating

Address: 5040 Nike Dr., Hilliard, Ohio, United States, 43026

Phone:

Show more...

Web:

www.usicinc.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with United States Infrastructure Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for United States Infrastructure Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated