This company specializes in selling overpriced warrantees and uses every excuse in the book to get out of paying for anything We bought our SUV from DGDG Capitol Kia a year agoWe bought a vehicle with high miles, but had a really low interest rate, so between our down payment and low rate, our payments looked to be very manageableOur only concern was the high mileage of the vehicleThe finance guy keyed in on this concern and convinced us to add a warrantee to allay our fears about possible repair costs and maintenanceWe were told that this warranty would cover everything that could possibly go wrong with the vehicle, and that repair shops would welcome working on our vehicle because the warrantee company (United States Warranty Group) paid above the rates for repairs and maintenanceFor the past year we have been paying more than we would like for our car loan because of the warrantee costs, but have accepted it as a worthwhile cost because it gave us peace of mindThankfully, for the past year we had no reason to use the "warrantee", but in anticipation of a long road trip, I decided to take into the dealer for service (on the suggestion of a USWG rep)I came to find out that our "warrantee" only paid for a fraction of the serviceTo make matters worse, it was 10,miles overdue for a timing belt replacement! Which, of course was not covered by the "warrantee" DGDG Capitol Kia had sold us vehicle that was overdue for a timing belt replacement, and misled us into buying a warrantee that would not even cover the repairTo make matters worse, I found out that this warrantee would not cover a red cent if our engine grenaded due to the overdue timing beltTheir reasoning is that if the engine self destructs due to factory recommended service, i.etiming belt replacement, they [redacted] not cover the repairI asked US Warrantee Group what was covered by their "warrantee", and the list of covered items was far shorter than the prerequisites for any repair at all I talked to [redacted] , the manager at Capitol Kia, at length about this issueHe told me that the finance guy and salesman that sold us our vehicle were no longer with themIn fact, he said that their whole staff was newIt seems clear that there was a reason for the change in staff, however, [redacted] did not budge on his stance that DGDG was not at fault for this mishap, and they could not help usIt is clear to me that this is a company that does not make amends for its mistakes or take responsibility for unscrupulous actions undertaken by its staffI doubt that I am the first or last disgusted customer that feels taken advantage of
This company specializes in selling overpriced warrantees and uses every excuse in the book to get out of paying for anything.
We bought our SUV from DGDG Capitol Kia a year ago. We bought a vehicle with high miles, but had a really low interest rate, so between our down payment and low rate, our payments looked to be very manageable. Our only concern was the high mileage of the vehicle. The finance guy keyed in on this concern and convinced us to add a warrantee to allay our fears about possible repair costs and maintenance. We were told that this warranty would cover everything that could possibly go wrong with the vehicle, and that repair shops would welcome working on our vehicle because the warrantee company (United States Warranty Group) paid above the normal rates for repairs and maintenance. For the past year we have been paying more than we would like for our car loan because of the warrantee costs, but have accepted it as a worthwhile cost because it gave us peace of mind. Thankfully, for the past year we had no reason to use the "warrantee", but in anticipation of a long road trip, I decided to take into the dealer for service (on the suggestion of a USWG rep). I came to find out that our "warrantee" only paid for a fraction of the service. To make matters worse, it was 10,000 miles overdue for a timing belt replacement! Which, of course was not covered by the "warrantee".
DGDG Capitol Kia had sold us vehicle that was overdue for a timing belt replacement, and misled us into buying a warrantee that would not even cover the repair. To make matters worse, I found out that this warrantee would not cover a red cent if our engine grenaded due to the overdue timing belt. Their reasoning is that if the engine self destructs due to factory recommended service, i.e. timing belt replacement, they [redacted] not cover the repair. I asked US Warrantee Group what was covered by their "warrantee", and the list of covered items was far shorter than the prerequisites for any repair at all.
I talked to [redacted], the manager at Capitol Kia, at length about this issue. He told me that the finance guy and salesman that sold us our vehicle were no longer with them. In fact, he said that their whole staff was new. It seems clear that there was a reason for the change in staff, however, [redacted] did not budge on his stance that DGDG was not at fault for this mishap, and they could not help us. It is clear to me that this is a company that does not make amends for its mistakes or take responsibility for unscrupulous actions undertaken by its staff. I doubt that I am the first or last disgusted customer that feels taken advantage of.
This company specializes in selling overpriced warrantees and uses every excuse in the book to get out of paying for anything We bought our SUV from DGDG Capitol Kia a year agoWe bought a vehicle with high miles, but had a really low interest rate, so between our down payment and low rate, our payments looked to be very manageableOur only concern was the high mileage of the vehicleThe finance guy keyed in on this concern and convinced us to add a warrantee to allay our fears about possible repair costs and maintenanceWe were told that this warranty would cover everything that could possibly go wrong with the vehicle, and that repair shops would welcome working on our vehicle because the warrantee company (United States Warranty Group) paid above the rates for repairs and maintenanceFor the past year we have been paying more than we would like for our car loan because of the warrantee costs, but have accepted it as a worthwhile cost because it gave us peace of mindThankfully, for the past year we had no reason to use the "warrantee", but in anticipation of a long road trip, I decided to take into the dealer for service (on the suggestion of a USWG rep)I came to find out that our "warrantee" only paid for a fraction of the serviceTo make matters worse, it was 10,miles overdue for a timing belt replacement! Which, of course was not covered by the "warrantee" DGDG Capitol Kia had sold us vehicle that was overdue for a timing belt replacement, and misled us into buying a warrantee that would not even cover the repairTo make matters worse, I found out that this warrantee would not cover a red cent if our engine grenaded due to the overdue timing beltTheir reasoning is that if the engine self destructs due to factory recommended service, i.etiming belt replacement, they [redacted] not cover the repairI asked US Warrantee Group what was covered by their "warrantee", and the list of covered items was far shorter than the prerequisites for any repair at all I talked to [redacted] , the manager at Capitol Kia, at length about this issueHe told me that the finance guy and salesman that sold us our vehicle were no longer with themIn fact, he said that their whole staff was newIt seems clear that there was a reason for the change in staff, however, [redacted] did not budge on his stance that DGDG was not at fault for this mishap, and they could not help usIt is clear to me that this is a company that does not make amends for its mistakes or take responsibility for unscrupulous actions undertaken by its staffI doubt that I am the first or last disgusted customer that feels taken advantage of
This company specializes in selling overpriced warrantees and uses every excuse in the book to get out of paying for anything.
We bought our SUV from DGDG Capitol Kia a year ago. We bought a vehicle with high miles, but had a really low interest rate, so between our down payment and low rate, our payments looked to be very manageable. Our only concern was the high mileage of the vehicle. The finance guy keyed in on this concern and convinced us to add a warrantee to allay our fears about possible repair costs and maintenance. We were told that this warranty would cover everything that could possibly go wrong with the vehicle, and that repair shops would welcome working on our vehicle because the warrantee company (United States Warranty Group) paid above the normal rates for repairs and maintenance. For the past year we have been paying more than we would like for our car loan because of the warrantee costs, but have accepted it as a worthwhile cost because it gave us peace of mind. Thankfully, for the past year we had no reason to use the "warrantee", but in anticipation of a long road trip, I decided to take into the dealer for service (on the suggestion of a USWG rep). I came to find out that our "warrantee" only paid for a fraction of the service. To make matters worse, it was 10,000 miles overdue for a timing belt replacement! Which, of course was not covered by the "warrantee".
DGDG Capitol Kia had sold us vehicle that was overdue for a timing belt replacement, and misled us into buying a warrantee that would not even cover the repair. To make matters worse, I found out that this warrantee would not cover a red cent if our engine grenaded due to the overdue timing belt. Their reasoning is that if the engine self destructs due to factory recommended service, i.e. timing belt replacement, they [redacted] not cover the repair. I asked US Warrantee Group what was covered by their "warrantee", and the list of covered items was far shorter than the prerequisites for any repair at all.
I talked to [redacted], the manager at Capitol Kia, at length about this issue. He told me that the finance guy and salesman that sold us our vehicle were no longer with them. In fact, he said that their whole staff was new. It seems clear that there was a reason for the change in staff, however, [redacted] did not budge on his stance that DGDG was not at fault for this mishap, and they could not help us. It is clear to me that this is a company that does not make amends for its mistakes or take responsibility for unscrupulous actions undertaken by its staff. I doubt that I am the first or last disgusted customer that feels taken advantage of.