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United Truck Rental

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United Truck Rental Reviews (2)

Thank you for your notice of complaint relating to billing or collection issues and the opportunity to respond to the consumers issues. As a result of vehicle safety and U.SDOT Highway compliance we are very meticulous ensuring each vehicle which is rented out is in compliance with the U.S
DOT safety regulations, which includes up to all signal markers, vehicle inspection documentation, registrations and additional documentation requirements related to the vehicle. Additionally, if something like a signal marker is damaged of broken, we will not make the vehicle available for rental to a customer. While I can empathize in Ms***'s complaint, the vehicle was returned with a damaged part. Further, the vehicle was night dropped which was after our business hours with no one available to physically check the vehicle in until the next business day. We clearly indicate to our customer that night drops are at the risk of the customer and it is preferable to return the vehicle when our staff is present. In this case here Ms*** night dropped the vehicle.To the favor of Ms*** our security CCTV system has purged the video of the date and time in which she returned the vehicle making it difficult for me to provide you with that evidence. The video setting on our CCTV DVR are on extremely high resolution as a result, our video retention is approximately only days and for that reason the recorded video is lost. Part of the reason which we set our DVR on high resolution is for claims such as Ms***, fortunately for her we received her claim too late through the Revdex.com and not directly to me.With that said, my agent will refund the amount she was charged for the damaged part.Should there be any questions, please feel free to contact me at any time.***

I want to personally apologize for any inconvenience we may have caused resulting from our truck breaking down.  Despite all of our efforts to keep our vehicles in good working order, breakdowns do occur and we do the best we can to minimize the inconvenience.  Upon notification of the...

breakdown, we asked the person who called to call [redacted] Roadside Assistance [redacted] which is a number we received from our service vendor.  Unfortunately, it this may not have worked out as learned the following morning.  We were then contacted by someone from [redacted] who towed the vehicle from the location of the downed vehicle to their location.  Upon notification from [redacted] we immediately advised the [redacted] representative to send us the invoice and return any monies the renter may have expended.Following, I believe there was a phone call between [redacted] and the person who was responsible for the rental payment.  Unfortunately, there may have been some miscommunication and miscalculation in the amount to be refunded to the customer.I have attached a copy of the receipt after an audit of the invoice prior to close out of the transaction.as you can see by the contract receipt an amount of $205.76 was returned to the customer's credit card and not the $17.00 which was initially communicated.Rental Agreement [redacted] - The daily rental rate is $100.00 per day - The original days charged was for 1 day, then it was extended for 2 more days.  However, the vehicle was charged for only 2 days, 4/25 to 4/27. As a result, the actual amount charged for the rental is $180.00, plus State of Hawaii Tax of $8.48 for a total of $188.48.When we opened the rental agreement on 4/25/15, we initially charged $394.24 which included a $300.00 deposit.  Calculation:Charged for 1 day of use               $100.00       applied a 10% discount     $90.00Deposit                                 �... $300.00Tax                                   ... $4.24Total original charge                                     ... $394.24On 4/30/15 at 7:33am - when we closed the rental agreement after our daily audit, an error in calculating the refund was inaccurate.  as a result, we returned $205.76 to the customer's credit card which included an additional $10.47 as we applied the 10% discount to the 2nd day of rental.In responding to the tow rescue of the inoperative vehicle.  Unfortunately, tow company vendors have been very busy and response times have been long.  We recognize this problem.  However, we are not in control of our vendors.  Again, we apologize but we are at the mercy of the tow company.Thank you for the opportunity to respond[redacted]GM

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