Sign in

United Wholesale Mortgage

Sharing is caring! Have something to share about United Wholesale Mortgage? Use RevDex to write a review
Reviews Financial Services, Mortgage Lenders United Wholesale Mortgage

United Wholesale Mortgage Reviews (265)

August 31, Mr [redacted] , NJ Re: Loan No [redacted] Revdex.com Case # [redacted] Dear Mr***: I am writing on behalf of United Wholesale Mortgage, a division of United Shore Financial Services, LLC (“United Shore”) in regards to the complaint you filed with the Revdex.com on August 24, regarding alleged delays caused by United Shore in the closing of your loan United Shore has researched and reviewed our records in regards to the issues raised in your complaint and will respond below According to our records, your mortgage loan application was cleared to close on Friday, August 21, Once a loan application is placed into this status, your broker then has the ability to schedule a closing date that is convenient for you In the case of your loan, our records indicate that your broker arranged for a closing date of Monday, August 24, 2015, which we have confirmed is the date which your loan did close Any information regarding the decision to schedule your closing for August should be addressed with your broker who will be more familiar with the details that led to this decision On behalf of United Shore, I apologize for any convenience you may have experiencedUnited Shore does not feel that reimbursement of any fees is warranted based on any actions of United Shore during the scheduling of your loan closing Please contact me at ###-###-####, extshould you have any additional questions regarding this matter Sincerely, [redacted] Consumer Response Coordinator

January 29, 2016Mr [redacted] R [redacted] , Jr[redacted] , GA 30316Re: Revdex.com Case # [redacted] Dear Mr [redacted] :I am contacting you on behalf of United Wholesale Mortgage, a division of United Shore Financial Services, LLC (“United Shore”) in regards to the complaint you filed with the Revdex.com on December 17, 2015, referenced above In your complaint you describe concerns regarding the payment of property taxes from the escrow account associated with your loan United Shore has reviewed your loan file and will respond to your concerns below.Our records indicate that due to dispute regarding the property taxes assessed on your property, you were issued a supplemental tax bill which evidenced an increase in your property taxes On October 9, 2015, our records confirm that you contacted United Shore to discuss the increase in taxes shown on the supplemental tax bill At that time, our customer service representative requested that a copy of the tax bill be forwarded to United Shore so that our systems could be updated accordingly It appears there was miscommunication in providing the correct facsimile number for forwarding the supplemental tax bill As a result, the tax statement was not received by United Shore and your loan file could not be updated as requested Unfortunately, your subsequent phone calls to our customer service representatives failed to resolve the issue On behalf of United Shore, I apologize for this miscommunication and assure you that we will utilize this situation as a training opportunity so similar situations are avoided in the future.On December 7, 2015, the supplemental tax bill was received by United Shore On December 18, 2015, United Shore disbursed $for payment of the City tax increase and penalty and $for payment of the County tax increase and penalty Due to a processing error, the funds for the County tax increase were disbursed again on December 22, Please note that United Shore has initiated the process through the County for refunding the extra payment made on December 22, This process may take up to six weeks and the funds will be refunded to your escrow account upon receipt.On behalf of United Shore, I apologize for any convenience you may have experienced We truly appreciate you bringing these issues to our attention and allowing us the opportunity to address them Please contact me at ###-###-####, ext [redacted] should you have any additional questions regarding this matter or if I can assist in any other way.Sincerely, [redacted] ***Consumer Response Coordinator

Check fields!

Write a review of United Wholesale Mortgage

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

United Wholesale Mortgage Rating

Overall satisfaction rating

Add contact information for United Wholesale Mortgage

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated