United World Travel Service

This is a fraud company. They mi-sale products intentionally. Both United World Travel and United Capital Club (UCC) are running fraud business all over.

Review: IN OCTOBER 2012 WE PURCHASED A PACKAGE THRU THE NAMED TRAVEL AGENT FOR A FIRST CLASS PLANE TICKET AND A SPECIFIC OCEAN VIEW JACUZZI SUITE. AFTER RESEARCHING THE HOTELS WEBSITE WE DETERMINED THE HOTEL ONLY OFFERED 6 SPECIFIC SUITES. WE RELAYED THIS INFO TO OUR AGENT AND HE GUARANTEED HE WOULD BOOK IT FOR US. DUE TO THE EARLY BOOKING OF THIS REQUEST SEVERAL WERE AVAILABLE. WE PAID IN FULL IMMEDIATELT THE DAY OF BOOKING. OVER THE PAST SEVERAL MONTHS WE HAVE CONTACTED THE TRAVEL AGAENT BOTH THRU EMAIL AND OVER THE PHONE DOUBLE CHECKING THE ROOM RESERVATION. EVERY TIME WE WERE ASSURED WE HAD THE SPECIFIC DESIRED ROOM.

WE REACHED OUR DESTINATION ON MAY 22, 2013. WE IMMEDIATELY NOTICED WE HADNT RECEIVED THE ROOM WE BOOKED AND CONTACTED OUR TRAVEL AGENT. HE ASSURED US THAT HE BOOKED IT PROPER LIKE WE HAD TOLD HIM. AFTER FURTHER INVESTIGATION HE ADMITTED THAT HE HAD MESSED UP AND ONLY BOOKED US FOR A SUITE. AFTER A LENGTHY CONVERSATION ABOUT OUR DISSATISFACTION HE ASSURED US THAT HE WOULD REFUND OUR TOTAL LAND PORTION AMOUNT IN THE EFFECT OF $1354 WHEN WE RETURN HOME. WHEN WE RETURNED HOME WE RECEIVED A PHONE CALL FROM THE TRAVEL AGENT WHO NOW WWANTED TO NEGOTIATE A LOWER REFUND AMOUNT. WE TOLD HIM TO HONOR THE REFUND AND MISTAKE HE ADMITTED TO. WE THEN RECEIVED A $500 CHECK IN THE MAIL CLAIMING THAT HE HAD RECONSIDERED AND FOUND THIS TO BE A FAIR AMOUNT. AFTER SEVERAL CALLS MADE TO HIS OFFICE HE REFUSED TO PROVIDE US WITH ANY KIND OF RECEIPT SHOWING US A BREAKDOWN OF THE CHARGES. AFTER FURTHER INVESTIGATION WITH THE ACTUAL RESORT WE STAYED AT THEY INFORMED US THAT THE AMOUNT OF THE SUITE WE STAYED IN WAS $1354 FOR THE STAY. THIS LED US TO BELIEVE THAT ON TOP OF NOT HONORING HIS 100% REFUND, THE AGENT ITIALLY OVERCHARGED THE ORIGINAL AMOUNT OF THE HIGHER SUITE WE ORIGINALLY REQUESTED, AND SIMPLY REFUNDED US THE DIFFERENCE.Desired Settlement: WE REQUEST THE $1354 CASH REFUND PROMISED TO US BY THE AGENT AS WE WERE STUCK IN A FOREIGN COUNTRY AND COULD DO NOTHING ABOUT IT. WE ARE REQUESTING THIS ON TOP OF THE $500 RECEIVED AS THIS WAS AN OVERCHARGE REFUNDED US FOR THE WRONG ROOM. THIS AGENT HAS NOT ONLY RUINED OUR HONEYMOON, HE REFUSES TO PROVIDE A DETAILED RECEIPT UPON REQUEST FOR SERVICES, AND HE REFUSES TO HONOR HIS OWN REFUND FOR HIS MISTAKE