UnitedHealth Group

I am rejecting this response because:Until they respond with the results of the investigation, I will remain unsatisfied.  I am also a medical doctor.  [redacted] MD, PhD.  They may use as much jargon as they see fit. I am trained to comprehend it.

July 12, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated June 27, 2016, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you...

regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,   Katie [redacted] Consumer Advocate

Hello, Please be advised that I spoke with Mr. [redacted] today. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.  Thank you

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee's correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-#### ext XXXXX.
Sincerely,
Jodi O
Consumer Affairs Advocate

[redacted].May 20, 2016[redacted]Littleton, CO 80126RE: [redacted]To Whom it may concern,I am responding to your recent correspondence dated May 18, 2016, regarding [redacted] Due to the protections of the Health Insurance Portability and Accountability Act...

(HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####Sincerely,Mike [redacted]Consumer Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await their response.

November 8, 2016 Revdex.comAttn: [redacted]220 South River Ridge CircleBurnsville, MN 55337 RE:   [redacted]: Dear Ms. [redacted]: I am responding to your recent correspondence dated November 8, 2016, regarding [redacted]. Due to the...

protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns.  Since your letter provided a copy of the enrollee’s correspondence and/or a description of the complaint, we will investigate the matter and respond directly to this member regarding this issue.  Should you have any questions or comments, please feel free to call me.  I can be reached during normal business hours at ###-###-####.  Sincerely,Jeff G.Consumer Affairs Advocate

(The consumer indicated he/she DID NOT accept the response from the business.)
I have not yet heard from them directly. They still have not returned the 3 months of premium payments for December 2015, January 2016 and Feb 2016) that they received and cashed but did not provide healthcare for me...

during this period. I will not be satisfied until they have returned the whole amount that they owe me.

April 12, 2016 To Whom It May Concern: We are responding to your recent correspondence dated April 11, 2016, regarding Mr. [redacted]. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these...

concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at [email protected]. Sincerely, Suu [redacted] Consumer Advocate NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you. [redacted]

I am rejecting this response because: I called them last week and they needed to do a further research of my case, but I still did not get any response from insurance company. I just called them again and left a voice message, however, no one answered the phone or call me back. This is not an attitude to solve problem. That's why I cannot accept the response made by the business!!!!Additionally, I think it's reasonable to get my refund because I had a insurance plan but I cannot use during it valid. This is not my fault because I was trying to contact them more than 10 times over 10 days and Walgreens Pharmacy also contacted them more than 3 times when my insurance card was effective. But the insurance company did not solve any problems and I cannot get my insurance benefits. They did not deal with anything until my insurance card expired. Why I cannot get my benefits during my insurance is valid?? They have the contract with Walgreens but I cannot use my insurance in Walgreens?? That's unbelievable!! If I cannot use it during my card is valid, why I am so stupid to use this insurance company?

Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter has provided a copy of the enrollee's correspondence and/or a description of the issue, we will respond directly to the...

enrollee. Thank you,Karen [redacted]

July 28, 2016     To Whom It May Concern:   We are responding to your recent correspondence dated, regarding [redacted].   Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these...

concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.    Should you have any questions or comments, please feel free to email us at [email protected].   Sincerely,     Consumer Advocate         NOTICE:  This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential.  Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

To whom it may concern: Contact has been made directly with the complainant to provide resolution. Thank you,Consumer Advocate

I am rejecting this response because:  I've tried calling twice and no one called me back.  The claims are still NOT being paid by United Health.  I've been fighting this battle with United for months now and every time, I get a "we don't know why the claims are like this.  we will reprocess it again" and the same thing happens over and over.

I am rejecting this response because:
Unlike what they are saying my response had nothing to do with privacy issues and they   not respond directly to me as they told you that they were

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.    Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####. Sincerely, Kylie D. Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.   Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.  Sincerely, Ishtor B.Consumer Affairs Advocate

Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the...

enrollee.  The letter will be going out to the member on July 1, 2016. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ###-###-####.  Sincerely, Yvonne [redacted]Consumer Affairs Advocate

Initial Business Response /* (1000, 10, 2015/07/23) */
full amount credited back to credit card on 7-23-15

Hello,Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the Revdex.com.  However, we will be responding directly to [redacted] to address their...

concerns. Thank you,Consumer Advocate