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UnitedHealthcare Reviews (6)

I am enrolled in a health plan that covers specific Diabetes medication in full with no deductible or copay. My policy runs January to December. The medication has been covered in full for the first 7 months. On August 1, I called to have my medication refilled at which time I was informed that my copay would be almost $500. I hung up and called United Healthcare. I have never received worse customer service. After politely explaining my issue, I was told that the rep would need to put me on hold for 3-5 minutes to do some research. This turned into over 15 minutes. She came back with no answers and transferred me to someone else who gave me the same lines and placed me on hold. I was told it would be 3-5 minutes again. This time is was over 20 minutes. The woman came back telling me that she was unable to find the reasoning and that I would need to pay the almost $500 if I wanted to receive my medication. I asked for the reason or the change in policy. She could not provide this to me and transferred me to the nurse hotline. The nurse answered and asked for my reason for calling. I told her, and she was unsure why I was transferred to her as this is not an issue that she could resolve. She transferred me to another representative. This next representative asked for my reason for calling and told me that she would need to do some research and would place me on hold for 3-5 minutes. This turned into over 40 minutes of being on hold. At that point, I hung up and called back. The representative that answered told me she could not assist me and that I needed to be transferred to the nurse. I explained to her that I was previously transferred to a nurse who was unable to help me. She insisted and transferred me anyway. The nurse answered, and, after I explained to her the reason for my call, she stated that she was unable to help me and transferred me to another representative. I explained my situation to the next representative who told me they needed to do some research and would place me on hold for 3-5 minutes. After about 10 minutes, she came back and told me that she would need to transfer me to another department. She ended up transferring me to an outside company that is not at all related to my issue or my health insurance. I hung up and called back again. Yet another representative asked me my reason for calling. I explained my situation to her. She told me that she would need to do some research and would place me on hold for 3-5 minutes. After spending almost 3 hours on the phone being transferred, on hold, and not getting any answers, I politely requested that I wanted to speak to a supervisor. The representative told me that she could help me and that I did not need to speak to a supervisor. I explained the situation that occurred throughout the day and while acknowledging that she did not cause this, I want to speak to a supervisor. The woman placed me on hold and after about 10 minutes, I was routed back to the initial operating menu. I once again went through the prompts. A representative answered. I explained the situation and my dissatisfaction with the poor service I received. The representative told me that he would place me on hold for someone else. After waiting over 15 minutes on hold, I eventually hung up because I no longer have time to deal with this today. Throughout this process, I remained calm and professional. Unfortunately, many of the representatives were very rude and not at all helpful. There are no direct lines to contact anyone. I still have no answer and no solution.

We pay high premiums to this company and everything our Doctor recommends we do the company will deny coverage. Terrible company, you get no coverage for having this service. They just rob you of your money.

I have been on the phone now over 3 hours to get my health insurance reinstated even though I have made a payment. It the letter they sent me it clearly stated that I had a 90 day grace period from 7/1/2017- 10/1/2017 to make payment. I mailed a payment in and then I received a letter on 7/30/16 stating that my insurance was cancelled even though on the letter they had sent me the week before it stated what I owe and that I had the grace period so I mailed in the check. I called today and made a payment over the phone and then they stated I would need to call the Marketplace at 1st to make a payment and reinstate my plan. Which was wrong wasted an hour on that and they escalated it for me and sent me back over to United Healthcare, telling me to speak to a supervisor and get reinstated. I have been on the phone for over another hour waiting to speak to a supervisor and been disconnected once already. I have three doctors appointments set up this week that I have to attend. This the worst service I have ever received from a company!!! I would never recommend them to anyone. Now they have transferred me to 3 wrong departments. This IS RIDICULAS

Hi. So, I received a preventive care shot from CVS. According to my United Healthcare plan I was supposed to be covered, but since I did not go through my doctor I had to submit a claim. Cool.

Faxed in the paperwork several time. Called to check on the status and was told that they never received the claim. OK,.. faxed it again and called back a couple of days later, still same answer, "we never got it".

Sounds like a scam.

United Health Care sent a letter threatening to cut off insurance which they contractually obligated to provide, unless the covered recipient went online and selected a website option that DID NOT EXIST. When called, the supervisor admitted that the threatening letter demanded that clients go to the user access website to select an option that was in boldface in their threatening letter,yet did not exist on the website.

Covered clients were threatened with discontinued prescription coverage unless they did something that was IMPOSSIBLE TO DO. The supervisor admitted this. In our phone call, she had to enter the system to see that her company did not continue to breach their contract with the client.

I demanded a written letter confirming contractual coverage. I await the arrival of this letter.

The stress this causes to ALL unfortunate UnitedHealthCare clients SHOULD be a class action suit.

Our legal action is being considered.

I log into Unitedhealthcare to purchase insurance. I complete the application, click on Diabetes and High Blood Pressure as it asked do I have preexisting conditions, enter my credit card information, I get an ID number. This was on 8/3/2016, so I log on to obtain my ID card, and get a message that "Your plan doesn't have online access at this time". So I wait and wait, so today I call UnitedHealthcare to check on the status, as it being 3 days now. The lady, Amber, tells me that I have to wait up to 5 days to get an answer! 5 days?? As I told her that I have booked an appointment next Tuesday with my Doctor, not leaving me time to find other insurance companies if not approved. She then tells me that because I have preexisting condition, Diabetes and High Blood Pressure and that my application will be denied. So, United Healthcare, do you really think its fair that I followed you application process, COMPLETELY, wait for 3 days as you collected my credit card information and could still charge me. Why was I not told when I applied online that preexisting conditions will not be allowed and stop prior to the collection of my credit card information. I am forced into getting Health care insurance, but the insurance companies can do what they want. Where is the cannot be denied health insurance due to preexisting conditions.

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Address: 4365 Executive Dr #500, San Diego, California, United States, 92121

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