?In response to *** *** email, he contracted with us on April 23, We require a customer signature on several documents and also allow a business day cancellation per the contractThe services are clearly outlined on the front of the contract and the covered pest's are as well.In addition
to the year contract that Mr*** took out, he paid for separate mosquito treatments as wellOne in April and one in June of Mr*** agreed to the terms of the contract and made a down payment at the initial time of service and opted for the monthly installmentsIt wasn't until we contacted Mr*** in July regarding his accountHe had not made a payment since the initial down payment in April. As was explained to him at that time, we cannot service past due accounts, but if he wished to bring his account current, we would certainly service itHe indicated that he just wanted to cancel the account.I then received an email from Mr*** in November and forwarded it to the *** *** ** *** *** ***The notes that I have from her indicated that she spoke withMr*** and that the situation had been rectified.I am now being told that is no the case.As we clearly want to resolve the issue, the issue at hand andI believe where it started was that Mr*** did not pay his account and therefore we could not service it.I have to take the position that this is not something thatSouthern Pest Control has done, rather it is more of something that Mr*** wantsI will make an offer for him to pay $early termination fee and will cancel the accountI think this is very fair considering he signed a two year contract and the balance on his account remains at $I am alsoattaching his account payment register that shows the payments that have been made to dateThe initial down payment and the two separate mosquito services that are not covered under the contract. Thank you,*** ***
*** ***
No, I had to reach out to customer service, and I asked to speak to the owner, and Customer Service told me that when I spoke to the District Manager (this was before I filed my complaint) that was their way of “reaching out to me” and they cannot do anything else. Needless to say, the issue was not...
resolved. When I spoke to the District Manager, this was the day the incident happened and he yelled at me, and that’s when I went to Customer Service and the Revdex.com. Nobody reached out to me after my complaint. I had to reach out twice to customer service just to ask for someone to call me back, but the owner told customer service that the DM resolved it. Which wasn’t true. The DM yelled at me saying he wasn’t going to pay for the oil pan, but nobody reached out to me.
?In response to *** *** email, he contracted with us on April 23, We require a customer signature on several documents and also allow a business day cancellation per the contractThe services are clearly outlined on the front of the contract and the covered pest's are as well.In addition
to the year contract that Mr*** took out, he paid for separate mosquito treatments as wellOne in April and one in June of Mr*** agreed to the terms of the contract and made a down payment at the initial time of service and opted for the monthly installmentsIt wasn't until we contacted Mr*** in July regarding his accountHe had not made a payment since the initial down payment in April. As was explained to him at that time, we cannot service past due accounts, but if he wished to bring his account current, we would certainly service itHe indicated that he just wanted to cancel the account.I then received an email from Mr*** in November and forwarded it to the *** *** ** *** *** ***The notes that I have from her indicated that she spoke withMr*** and that the situation had been rectified.I am now being told that is no the case.As we clearly want to resolve the issue, the issue at hand andI believe where it started was that Mr*** did not pay his account and therefore we could not service it.I have to take the position that this is not something thatSouthern Pest Control has done, rather it is more of something that Mr*** wantsI will make an offer for him to pay $early termination fee and will cancel the accountI think this is very fair considering he signed a two year contract and the balance on his account remains at $I am alsoattaching his account payment register that shows the payments that have been made to dateThe initial down payment and the two separate mosquito services that are not covered under the contract. Thank you,*** ***
*** ***
No, I had to reach out to customer service, and I asked to speak to the owner, and Customer Service told me that when I spoke to the District Manager (this was before I filed my complaint) that was their way of “reaching out to me” and they cannot do anything else. Needless to say, the issue was not...
resolved. When I spoke to the District Manager, this was the day the incident happened and he yelled at me, and that’s when I went to Customer Service and the Revdex.com. Nobody reached out to me after my complaint. I had to reach out twice to customer service just to ask for someone to call me back, but the owner told customer service that the DM resolved it. Which wasn’t true. The DM yelled at me saying he wasn’t going to pay for the oil pan, but nobody reached out to me.