UnitedStars International Ltd.

Ask for a reasonalble refund but the staff refused with unreasonable excuses I am a consumer who applied for a tour group to East coast tour on the website www.usitrip.com which belongs to the Unitedstars International LtdOur departure date is Jua XX XXXXBut unfortunately, there was a storm in the east causing flights cancelld, we cannot go to New York on time, but until then, we did not get any trip cancellation or change notification, we had already the airport at am in Jua morning !just knew that the situation from the airportafter that, we contacted the travel agency, but they refused us with hard attitude and many excuses, more worse, they claimed that they told us about the storm which they did not acutually.At first they said maybe they could let us change the tour time for later within one year, we didn't like that but we thought that's better than go to a suddenly changed horrible tour so we said Ok but later they told us they can't do that eitherFinally they ju

Using out-of-service vehicle taking us to Yosemite park, stuck for hours and did not finish the tour
Problem date: Jun 11,
Purchase date: Jun 05,
Order number: XXXXXX
Account number: ***@gmail.com
Payment Amount:
Payment method: Paypal
This happened on the third day of our 6-day tourWe were supposed to visit Yosemite National Park and we were supposed to be taken to sight spotsWe arrived there early in the morning by tour bus from SF, after finishing the first spots, we figured out that the bus was checking by the policeThen I saw a sticker police officers put on the window of the bus said: "Out-of-serviceDepartment of California highway patrolMotor carrier safety operationsThis vehicle is NOT to be operated on the highway until repairedThis vehicle has been declared UNSERVICEABLE." I asked one officer and he told me either it is because the company did not update or renew some kind of license, or because some kind of safety issueA

I joined a tour with my parents in west coastDuring the trip, we were treated rudely by the tour guide named***This guy is a racismHe pointed my parents and I using his finger; shouted at us loudly and force us to surrender our seats to another groupHe even threatened that if we did not follow what he said, he would prevent the driver driving to our destination

Ask for a reasonalble refund but the staff refused with unreasonable excuses
I am a consumer who applied for a tour group to East coast tour on the website www.usitrip.com which belongs to the Unitedstars International LtdOur departure date is Jua XX XXXXBut unfortunately, there was a storm in the east causing flights cancelld, we cannot go to New York on time, but until then, we did not get any trip cancellation or change notification, we had already the airport at am in Jua morning !just knew that the situation from the airportafter that, we contacted the travel agency, but they refused us with hard attitude and many excuses, more worse, they claimed that they told us about the storm which they did not acutually.At first they said maybe they could let us change the tour time for later within one year, we didn't like that but we thought that's better than go to a suddenly changed horrible tour so we said Ok but later they told us they can't do that eitherFinally they ju

the wrong advertising confused me with the true price that I should pay for the hotel
On the website, it says the price of room contains fees and taxesThere is no marked sign even mentioned about "the additional fee" I should pay at the arrival
I think, this wrong advertising confused me with the true priceThis business did not tell me about all the fees I have to payBut yes, they told me after I already paid my bill
They said that they can cancel this order, but I can never accept thatIf I cancel the order, where I suppose to stay? If I do not cancel, I have to pay much more I thought
Belows are all the details about this order:
purchase date:March 8th
order number:XXXXXX
The price listed on their website is $61, but I should pay $at the arrival(which they did not mention at all!!!!)