Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ Thank you for sending us this complaintWe appreciate every opportunity to hear from our clients and improve our customer serviceWe sent Ms [redacted] the Sallie Mae checks for her sons on March 3, She received the checks on March 6, A Sallie Mae agent confirmed for us on March 12, that the checks have been cashed We are sorry for any confusion and delay in this processWe have issued Ms [redacted] a refund of $on her credit card for her time and inconvenienceI have attached here a copy of the FedEx delivery confirmation for the Sallie Mae checks and a scan of the $credit card refund we issued todayPlease let me know if we can answer any further questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** ***, Assoc Coun
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@unitek.com
Dear Student,
Thank you for sending us this complaintWe appreciate every opportunity to hear from our students and
improve our customer serviceWe apologize for the delay in delivering your promotional itemWe have corrected the error in our system and sent you the item through Amazon last weekIt should be arriving between tomorrow (Tues) and Thursday of this weekPlease let us know if you do not receive the item
Thank you again for attending our courseWe hope you will consider us for future training needs
- Unitek Education
Initial Business Response /* (1000, 9, 2015/02/18) */
Thank you for forwarding us this student complaintWe appreciate every opportunity to hear from our students and improve our servicesWe apologize for our late response as the complaint just came to our attentionWe returned this
student's diploma and transcript on January 26, In the future, we will strive to make it more obvious to students that our internal policy is to keep the original copies of student transcripts for our recordsThank you for your time and please let us know if you have any follow up questions
Final Consumer Response /* (3000, 10, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response and I am seeking legal counsel in order to further resolve this issue. In their response, Unitek failed to explain why there was...
a financial aid post withdrawal disbursement notice posted on my online student account before I completed the final exam. Instead, the Chief Academic Officer evaded several significant complaints that were made in my letter and chose to try and discredit me by discussing how many exams I failed.
Furthermore, if access to grades is forbidden after a student is withdrawn then a notice should be sent out to the student to inform them of the change, or this "standard practice" should be clearly outlined in the student handbook.
Also, Unitek is not being truthful in stating that an error did not take place at Eden Hospital. A student gave the wrong medication to a patient, and many other people in the class were aware of this incident as well. Whether this error was reported to the Chief Academic Officer, I am not sure. This error did occur, however.
I have recently learned that a fellow classmate of mine who had also filed a grievance and whose appeal was also denied, was later given another chance to retake an exam. What makes one student different from another and what made Unitek change their previous decision to deny this student's appeal but still deny mine?
I thank the Revdex.com for their time and consideration in this matter. Unfortunately I do not wish to provide a middle ground offer because I feel I deserve a refund of my entire tuition. I do not wish to ever return to Unitek because my experience was so negative and distressing. All that I want is a full refund so that I can go to a respectable school where I will receive a fair and honest education.
Initial Business Response /* (1000, 5, 2015/03/16) */
Thank you for sending us this complaint. We appreciate every opportunity to hear from our clients and improve our customer service. We sent Ms. * the Sallie Mae checks for her sons on March 3, 2015. She received the checks on...
March 6, 2015. A Sallie Mae agent confirmed for us on March 12, 2015 that the checks have been cashed.
We are sorry for any confusion and delay in this process. We have issued Ms. * a refund of $500 on her credit card for her time and inconvenience. I have attached here a copy of the FedEx delivery confirmation for the Sallie Mae checks and a scan of the $500 credit card refund we issued today. Please let me know if we can answer any further questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 8, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] replies to the response of Unitek as follows:
Unitek's response contains factual misstatements.
1. Ms. [redacted] moved to Fremont from...
the Central Valley, away from her family, to devote herself to her studies. She put forth the time and effort to succeed in the program.
2. There was not 40 computers available for use during the time that Ms. [redacted] was enrolled. Some classrooms had computers in them, but the classrooms in which Ms. [redacted] had her classes either did not have computers or often had an insufficient amount to serve the students.
3. Ms. [redacted] further disagrees that the instructors were attentive and skilled. Unitek was having a hard time keeping instructors that were qualified to even teach the courses. Some weren't familiar with the particular course or there wasn't even enough instructors to teach certain courses. The students were told to go home and read the chapters and when it was time to test it had nothing to do with what was read. The students wondered what edition the instructors were using. A lot of the time there was no lecturing because they had no qualified teachers.
4. Unitek claims it had tutors available, but Ms. [redacted] only was able to find one tutor who had no knowledge in the area she needed assistance. When Ms. [redacted] asked the tutor for help she told me she was qualified to help with skills lab but not with the book work. She said she didn't understand it. There was no one else available to help. Ms. [redacted] had one private advising and that was because they made all the students meet once. There was no other supportive resources to assist us
5. Class sizes in numerous cases did exceed 40 students and made even finding a seat difficult.
6. Unitek failed to offer remediation for the grade in RNSG 232. In its response, it provides no documentation that any remediation guidelines for RNSG 232 were provided by the instructor as required by the school's handbook. Ms. [redacted] was told she would have to retake RNSG 232 and could not advance to the next semester otherwise. Because requiring Ms. [redacted] to retake RNSG 232 violated the school's handbook, Ms. [redacted] withdrew rather than spending additional money on a course she nearly passed [redacted] for which she was denied remediation. Had she received proper remediation to which she was entitled, Ms. [redacted] would have completed the program.
Ms. [redacted] spent in excess of $10,000 for a program that is of no benefit to her. Ms. [redacted] requests arbitration of this matter.
Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: [redacted] Assoc.Couns
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@unitek.com
To whom it may concern:
Thank you for sending us this student complaint. Unitek appreciates every opportunity to...
receive student feedback and improve our programs. However, Mr. [redacted]'s complaints are untrue and his demands are entirely unreasonable. His dissatisfaction with Unitek seems to stem from the day Unitek decided not to renew his contract as a paid intern, and not from the quality of education.
Mr. Nahvar began his IT program with Unitek College in September 2014. He was hired for a short, two week project in late October 2014. His contract was renewed twice and terminated on January 8th, 2015. Mr. [redacted]'s dissatisfaction with his program began the next day. On January 9th, he spoke to and emailed Unitek's Chief Academic Officer, [redacted], regarding the qualification requirements of an instructor. Ms. [redacted] immediately spoke to faculty and other advisers to investigate Mr. [redacted]'s concerns. A simple reading of the regulation revealed that Unitek's instructors were well qualified to teach the scheduled courses. Ms. [redacted] informed Mr. [redacted] of this decision the same day.
On January 10th, Mr. [redacted] responded via email with a litany of issues and complaints with Unitek's IT Program. Mr. [redacted] demanded that the program be entirely restructured to his specifications, that all the instructors he did not like be replaced, that all the textbooks and software be replaced, and that several employees be terminated for not performing to Mr. [redacted]'s standards. Mr. [redacted] also requested a 5 week leave of absence. In his paperwork, he left Unitek with the directive to implement his instructions before his return. On January 23rd, following Unitek's decision not to renew the employment of a contractor, Mr. [redacted] again contacted Ms. [redacted], questioning the employment decision and demanding he meet with her to discuss the future of the IT program.
Mr. [redacted]'s claims are simply factually untrue. Unitek has committed no wrong doing. Mr. [redacted] received a copy of the catalog and signed an enrollment agreement with Unitek which clearly listed the prices and features of the IT program. Unitek's program meets and exceeds the industry standards for IT education. Unitek's course price is economical, fair, and reasonable. Unitek engages in no retaliatory employment decisions. For these reasons, it appears that Mr. [redacted] is actually dissatisfied with Unitek as an employer, and not with Unitek as a provider of high quality education.
Therefore, Unitek will not be revamping an accredited program to meet Mr. [redacted]'s particular specifications, Unitek will not be providing Mr. [redacted] with a refund, and Unitek will not be terminating hardworking, loyal, and longtime Unitek employees on the basis of Mr. [redacted]'s preferences. However, Unitek holds no grudges against Mr. Nahvar. He is strongly encouraged to return to Unitek to complete his education after his leave of absence.
Please let me know if I can answer any further questions regarding Unitek's IT program or Mr. [redacted]'s behavior and employment history with Unitek.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To the Reader,
The facts of Unitek College's IT Program have nothing to do with my former employment with Unitek information systems.
I and other students are extremely dissatisfied with the IT Program as it was sold to us under the knowingly-false pretense that we will receive Certified Instructor-led Training, Real Hands-on Experience, and a slue of other attributes the program actually does not offer.
[redacted]'s response to the students' complaints is to blame the students, our "specification", "Preferences", are verbatim from advertising media and [redacted] representatives of Unitek College.
The "Mr. [redacted]'s Standards" is extremely insulting, they are not my standards, they are the standards on which Unitek created the program and the faculty does not meet. Bring up Unitek, ACCSC, and Vendor Specific Standards and Regulations do not make it mine.
"A simple reading of the regulation revealed that Unitek's instructors were well qualified to teach the scheduled courses." - Curious, there were no regulations read that proved this. This is a false statement.
Unitek College has already given refunds to a student for these exact reasons, and the student was instructed to "not be involved".
" Unitek's program meets and exceeds the industry standards for IT education." - Not a single standard has been met or exceeded by Unitek, The Training is so poor that students have been dropping the program for lack of faith in the training, the majority of Students have either failed the Certification Exams or are fearful to take it.
"Unitek engages in no retaliatory employment decisions." - JC Marvez was fired for helping the students voice their concerns to management that did not want to hear it.
This response is strange and concerning considering the fact the only demand I've made was that Unitek conducts themselves professionally and responsibly while upholding their own standards and regulations along with Vendor Specific Regulations, seeing now that neither will happen. CAO [redacted] "demanded" that instead of coming to her with complaints, come to her with problems and solutions. Her words. So, if a student follows her orders and presents an itemized "problem but solution" as she requests, then the student must be making claims that are "simply factually untrue" and is demanding things.
To this day, [redacted] who didn't even have the certification she was "training" the students on, is dishing derogatory comments and instructing students to spend all-day on "testOut" instead of the 50/50 Lecture to Hands-on experience the program was sold on.
I know Unitek College/Unitek Information Systems will not follow through with their promises because of this canned and blameful response from [redacted], Associate legal counsel of Unitek. As I know she'll be reading this, Corinthian Colleges are currently being sued by the State of California's Attorney General for making false claims of program services and attributes.
I have multiple official statements from other students regarding Unitek College's unethical and unprofessional educational services, including [redacted] paperwork, providing evidence of that Unitek College has committed Misrepresentation of Material Facts and Consumer Fraud. Unitek College is obviously trying to cover-up its operational issues by blaming students and claiming my discontent is stemmed from my internship contract ending.
Final Business Response /* (4000, 9, 2015/02/25) */
Thank you for sending us this second response. However, Mr. [redacted]'s response is just a restatement of his original complaint. We have already fully addressed each of Mr. [redacted]'s comments and we have nothing further to add.
-Unitek College
Final Consumer Response /* (4200, 11, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unitek has not answered or even addressed ANY of the issues brought up by students, not just [redacted]. They instead deflected and blamed the entire issue to an internship that was extended multiple times then ended. That doesn't make any sense to include a successful internship as a reason for dissatisfaction.
Dear Revdex.com,
I hope it is now self-evident that Unitek does not deserve your A+ ranking and should be lowered due to product quality, ethical issues, and unprofessional management.
Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ Thank you for sending us this complaintWe appreciate every opportunity to hear from our clients and improve our customer serviceWe sent Ms [redacted] the Sallie Mae checks for her sons on March 3, She received the checks on March 6, A Sallie Mae agent confirmed for us on March 12, that the checks have been cashed We are sorry for any confusion and delay in this processWe have issued Ms [redacted] a refund of $on her credit card for her time and inconvenienceI have attached here a copy of the FedEx delivery confirmation for the Sallie Mae checks and a scan of the $credit card refund we issued todayPlease let me know if we can answer any further questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** ***, Assoc Coun
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@unitek.com
Dear Student,
Thank you for sending us this complaintWe appreciate every opportunity to hear from our students and
improve our customer serviceWe apologize for the delay in delivering your promotional itemWe have corrected the error in our system and sent you the item through Amazon last weekIt should be arriving between tomorrow (Tues) and Thursday of this weekPlease let us know if you do not receive the item
Thank you again for attending our courseWe hope you will consider us for future training needs
- Unitek Education
Initial Business Response /* (1000, 9, 2015/02/18) */
Thank you for forwarding us this student complaintWe appreciate every opportunity to hear from our students and improve our servicesWe apologize for our late response as the complaint just came to our attentionWe returned this
student's diploma and transcript on January 26, In the future, we will strive to make it more obvious to students that our internal policy is to keep the original copies of student transcripts for our recordsThank you for your time and please let us know if you have any follow up questions
Final Consumer Response /* (3000, 10, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response and I am seeking legal counsel in order to further resolve this issue. In their response, Unitek failed to explain why there was...
a financial aid post withdrawal disbursement notice posted on my online student account before I completed the final exam. Instead, the Chief Academic Officer evaded several significant complaints that were made in my letter and chose to try and discredit me by discussing how many exams I failed.
Furthermore, if access to grades is forbidden after a student is withdrawn then a notice should be sent out to the student to inform them of the change, or this "standard practice" should be clearly outlined in the student handbook.
Also, Unitek is not being truthful in stating that an error did not take place at Eden Hospital. A student gave the wrong medication to a patient, and many other people in the class were aware of this incident as well. Whether this error was reported to the Chief Academic Officer, I am not sure. This error did occur, however.
I have recently learned that a fellow classmate of mine who had also filed a grievance and whose appeal was also denied, was later given another chance to retake an exam. What makes one student different from another and what made Unitek change their previous decision to deny this student's appeal but still deny mine?
I thank the Revdex.com for their time and consideration in this matter. Unfortunately I do not wish to provide a middle ground offer because I feel I deserve a refund of my entire tuition. I do not wish to ever return to Unitek because my experience was so negative and distressing. All that I want is a full refund so that I can go to a respectable school where I will receive a fair and honest education.
Initial Business Response /* (1000, 5, 2015/03/16) */
Thank you for sending us this complaint. We appreciate every opportunity to hear from our clients and improve our customer service. We sent Ms. * the Sallie Mae checks for her sons on March 3, 2015. She received the checks on...
March 6, 2015. A Sallie Mae agent confirmed for us on March 12, 2015 that the checks have been cashed.
We are sorry for any confusion and delay in this process. We have issued Ms. * a refund of $500 on her credit card for her time and inconvenience. I have attached here a copy of the FedEx delivery confirmation for the Sallie Mae checks and a scan of the $500 credit card refund we issued today. Please let me know if we can answer any further questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 8, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] replies to the response of Unitek as follows:
Unitek's response contains factual misstatements.
1. Ms. [redacted] moved to Fremont from...
the Central Valley, away from her family, to devote herself to her studies. She put forth the time and effort to succeed in the program.
2. There was not 40 computers available for use during the time that Ms. [redacted] was enrolled. Some classrooms had computers in them, but the classrooms in which Ms. [redacted] had her classes either did not have computers or often had an insufficient amount to serve the students.
3. Ms. [redacted] further disagrees that the instructors were attentive and skilled. Unitek was having a hard time keeping instructors that were qualified to even teach the courses. Some weren't familiar with the particular course or there wasn't even enough instructors to teach certain courses. The students were told to go home and read the chapters and when it was time to test it had nothing to do with what was read. The students wondered what edition the instructors were using. A lot of the time there was no lecturing because they had no qualified teachers.
4. Unitek claims it had tutors available, but Ms. [redacted] only was able to find one tutor who had no knowledge in the area she needed assistance. When Ms. [redacted] asked the tutor for help she told me she was qualified to help with skills lab but not with the book work. She said she didn't understand it. There was no one else available to help. Ms. [redacted] had one private advising and that was because they made all the students meet once. There was no other supportive resources to assist us
5. Class sizes in numerous cases did exceed 40 students and made even finding a seat difficult.
6. Unitek failed to offer remediation for the grade in RNSG 232. In its response, it provides no documentation that any remediation guidelines for RNSG 232 were provided by the instructor as required by the school's handbook. Ms. [redacted] was told she would have to retake RNSG 232 and could not advance to the next semester otherwise. Because requiring Ms. [redacted] to retake RNSG 232 violated the school's handbook, Ms. [redacted] withdrew rather than spending additional money on a course she nearly passed [redacted] for which she was denied remediation. Had she received proper remediation to which she was entitled, Ms. [redacted] would have completed the program.
Ms. [redacted] spent in excess of $10,000 for a program that is of no benefit to her. Ms. [redacted] requests arbitration of this matter.
Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: [redacted] Assoc.Couns
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@unitek.com
To whom it may concern:
Thank you for sending us this student complaint. Unitek appreciates every opportunity to...
receive student feedback and improve our programs. However, Mr. [redacted]'s complaints are untrue and his demands are entirely unreasonable. His dissatisfaction with Unitek seems to stem from the day Unitek decided not to renew his contract as a paid intern, and not from the quality of education.
Mr. Nahvar began his IT program with Unitek College in September 2014. He was hired for a short, two week project in late October 2014. His contract was renewed twice and terminated on January 8th, 2015. Mr. [redacted]'s dissatisfaction with his program began the next day. On January 9th, he spoke to and emailed Unitek's Chief Academic Officer, [redacted], regarding the qualification requirements of an instructor. Ms. [redacted] immediately spoke to faculty and other advisers to investigate Mr. [redacted]'s concerns. A simple reading of the regulation revealed that Unitek's instructors were well qualified to teach the scheduled courses. Ms. [redacted] informed Mr. [redacted] of this decision the same day.
On January 10th, Mr. [redacted] responded via email with a litany of issues and complaints with Unitek's IT Program. Mr. [redacted] demanded that the program be entirely restructured to his specifications, that all the instructors he did not like be replaced, that all the textbooks and software be replaced, and that several employees be terminated for not performing to Mr. [redacted]'s standards. Mr. [redacted] also requested a 5 week leave of absence. In his paperwork, he left Unitek with the directive to implement his instructions before his return. On January 23rd, following Unitek's decision not to renew the employment of a contractor, Mr. [redacted] again contacted Ms. [redacted], questioning the employment decision and demanding he meet with her to discuss the future of the IT program.
Mr. [redacted]'s claims are simply factually untrue. Unitek has committed no wrong doing. Mr. [redacted] received a copy of the catalog and signed an enrollment agreement with Unitek which clearly listed the prices and features of the IT program. Unitek's program meets and exceeds the industry standards for IT education. Unitek's course price is economical, fair, and reasonable. Unitek engages in no retaliatory employment decisions. For these reasons, it appears that Mr. [redacted] is actually dissatisfied with Unitek as an employer, and not with Unitek as a provider of high quality education.
Therefore, Unitek will not be revamping an accredited program to meet Mr. [redacted]'s particular specifications, Unitek will not be providing Mr. [redacted] with a refund, and Unitek will not be terminating hardworking, loyal, and longtime Unitek employees on the basis of Mr. [redacted]'s preferences. However, Unitek holds no grudges against Mr. Nahvar. He is strongly encouraged to return to Unitek to complete his education after his leave of absence.
Please let me know if I can answer any further questions regarding Unitek's IT program or Mr. [redacted]'s behavior and employment history with Unitek.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To the Reader,
The facts of Unitek College's IT Program have nothing to do with my former employment with Unitek information systems.
I and other students are extremely dissatisfied with the IT Program as it was sold to us under the knowingly-false pretense that we will receive Certified Instructor-led Training, Real Hands-on Experience, and a slue of other attributes the program actually does not offer.
[redacted]'s response to the students' complaints is to blame the students, our "specification", "Preferences", are verbatim from advertising media and [redacted] representatives of Unitek College.
The "Mr. [redacted]'s Standards" is extremely insulting, they are not my standards, they are the standards on which Unitek created the program and the faculty does not meet. Bring up Unitek, ACCSC, and Vendor Specific Standards and Regulations do not make it mine.
"A simple reading of the regulation revealed that Unitek's instructors were well qualified to teach the scheduled courses." - Curious, there were no regulations read that proved this. This is a false statement.
Unitek College has already given refunds to a student for these exact reasons, and the student was instructed to "not be involved".
" Unitek's program meets and exceeds the industry standards for IT education." - Not a single standard has been met or exceeded by Unitek, The Training is so poor that students have been dropping the program for lack of faith in the training, the majority of Students have either failed the Certification Exams or are fearful to take it.
"Unitek engages in no retaliatory employment decisions." - JC Marvez was fired for helping the students voice their concerns to management that did not want to hear it.
This response is strange and concerning considering the fact the only demand I've made was that Unitek conducts themselves professionally and responsibly while upholding their own standards and regulations along with Vendor Specific Regulations, seeing now that neither will happen. CAO [redacted] "demanded" that instead of coming to her with complaints, come to her with problems and solutions. Her words. So, if a student follows her orders and presents an itemized "problem but solution" as she requests, then the student must be making claims that are "simply factually untrue" and is demanding things.
To this day, [redacted] who didn't even have the certification she was "training" the students on, is dishing derogatory comments and instructing students to spend all-day on "testOut" instead of the 50/50 Lecture to Hands-on experience the program was sold on.
I know Unitek College/Unitek Information Systems will not follow through with their promises because of this canned and blameful response from [redacted], Associate legal counsel of Unitek. As I know she'll be reading this, Corinthian Colleges are currently being sued by the State of California's Attorney General for making false claims of program services and attributes.
I have multiple official statements from other students regarding Unitek College's unethical and unprofessional educational services, including [redacted] paperwork, providing evidence of that Unitek College has committed Misrepresentation of Material Facts and Consumer Fraud. Unitek College is obviously trying to cover-up its operational issues by blaming students and claiming my discontent is stemmed from my internship contract ending.
Final Business Response /* (4000, 9, 2015/02/25) */
Thank you for sending us this second response. However, Mr. [redacted]'s response is just a restatement of his original complaint. We have already fully addressed each of Mr. [redacted]'s comments and we have nothing further to add.
-Unitek College
Final Consumer Response /* (4200, 11, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unitek has not answered or even addressed ANY of the issues brought up by students, not just [redacted]. They instead deflected and blamed the entire issue to an internship that was extended multiple times then ended. That doesn't make any sense to include a successful internship as a reason for dissatisfaction.
Dear Revdex.com,
I hope it is now self-evident that Unitek does not deserve your A+ ranking and should be lowered due to product quality, ethical issues, and unprofessional management.