Unitil/Fitchburg Gas & Electric Light Co

I am aware that Unitil holds a legal monopoly in Fitchburg, MA so I am sure this will not really be able to effect anyone's choice in service, however, I felt it would be wrong of me to not post this complaint Unitil overcharges ridiculously for electricity in FitchburgThe "delivery" fee for electricity is more expensive than the electricity itselfIn places like Lunenburg where [redacted] is a direct competitor, the prices are [redacted] cheaperI've looked at co-workers bills Upon cancelling my Unitil account when I was moving, the lady on the phone was extremely short with me, although, I was being very respectfulIt should have been the other way aroundThey have literally no customer service training it seems When I asked for a Letter of Credit, which I am required to get so I dont have to pay a dollar deposit at my next location, she told me that the letter would be mailed to my new addressI asked if it could be emailed to me and I received the very short response "No." So I followed up with "Well, my coworker had the exact same letter emailed to him, which is why I asked." Her immediate response was "Well I don't have a letter to email you, it will be mailed to your new address (which I wont be getting to for another week), anything else?" and immediately hung up the phone This is a terrible company for prices and customer service and if at any time you have the choice of [redacted] or another company that realizes the customer is what allows them to earn a paycheck, I strongly suggest you use them