Units Mobile Storage of Phoenix

Tell us why here...
Customer satisfaction is always our primary goal and we work very hard to achieve that with every customer.  That being said, we do our best to provide an accurate delivery window, but, as with any...

delivery, there are many variables that we cannot control and sometimes cause us to miss the window.  
 
We understand the frustration of having to wait longer than expected but the delivery services were provided and we are not able to refund those fees.

Looking at this scenario from the eyes of the consumer, we totally understand the  inconvenience and aggravation associated with waiting for someone to arrive within a designated window.  Standards in our industry are 4 to 8 hour delivery windows.  We strive to accede the industry standard.  
 
Our customer satisfaction is extremely important us and our external customer reviews are the highest in our market.  We take this very seriously and work consistently to maintain and improve our standards.

Please see attached email correspondance outlining the various delivery issues. I was never advised, nor is it stated in the contract that was provided that the customer should anticipate delivery delays (4 hour delay the first time and 21/2 hour delay the second time). Additionally, in the attached correspondalce it is clear that I actually requested to have a later afternoon delivery window to avoid this hassle, in which I was told the company only had a 7am to noon window available. You are correct, the delivery services were provided but not at the times that were agreed upon and at the inconvenience of the customer, as the customer makes their schedule around the time that the company provides them with. Such as taking time off of work that they are not paid for, as they can not return to work due to the extreme delays in delivery. The refund of $162.08 delivery fee is requested due to the extreme delays that our outlined in the attached document.