Unity Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
This complaint has been resolved
Regards,
*** ***

Contract was electronically signed through Docusign program, and homeowner signed the documents and received a copy at the same email they were notified for signatureAdditionally, all invoicing was conducted through the same email address, which they received and paid when prompted to do soAll
documents have been electronically packaged and sent back to the original email address.To be clear, it was never stated That we do not print a hard copy of the contract and wer never promoted for a hard copy, what was said was that the owners manuals (which we send links to the owners manuals) we do not print.A hard copy of the contract will be mailed on Monday and another electronic version will be sent this evening.The issue may be in the homeowners spam/junk mail filter and it may not be allowing the file documents to be sent in the present state that we send themThis is beyond our control and we have no way of knowing once we send the documents if they are received or notSince all other electronic communication seems to have been made without issue, then we have to presume that there is no issue with what we are sending.The complaint is unnecessary and easily resolved and noted in my conversation this afternoon

As a courtesy, we dispatched a technician on 10/Upon arrival we found the pump had been sucking air and not seated correctlyThis would have contributed to a failure which would have caused our repairs to failTechnician repaired the leaks and advised home owner to secure lid in future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]