Univer Bottle Depot

We apologize again for the issue that the customer is facing but either the customer has misunderstood our representative or is denying the fact that customer was requested to return equipment to our company and than we will ship them a replacement after we have received itToday on 01/ [redacted] the customer spoke to our manager Edin and said they will ship back the box and once we receive it we will send it back.Thank you,Dren D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FASTV representative called and we jointly completed the speed test multiple timesMy internet speed is well over 12Mbps and in the last test connecting the laptop was 13.4MbpsFASTV representative acknowledged the fact and mentioned that the technical support person would give me a call otherwise they will send me the new set top boxThe week already has lapsed and no call from them or new box has not arrivedThe comment about slow speed to Revdex.com is something that was pulled as a canned answer without the facts whatsoever
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize again for the issue that the customer is facing but either the customer has misunderstood our representative or is denying the fact that customer was requested to return equipment to our company and than we will ship them a replacement after we have received it. Today on 01/** the customer spoke to our manager Edin and said they will ship back the box and once we receive it we will send it back.Thank you,Dren D[redacted]

Dear Client, I am sorry for the inconveniences you have gone through but unfortunately, some of your claims are false as I have checked all the logs and we do not have a rep by the name of Samir or Admir on our company. I am willing to work with you directly please call me and we will either...

replace your receiver or fix your issue. Thank you Muamel D[redacted]

I would like to apologize for the inconvenience caused to you and would like to try and help with your issue. Unfortunately the dates that you have mentioned in the complaint do not match up with our records, you purchased our set top box initially on March [redacted], 2015 with a 1 year warranty on...

the actual device (which expired March [redacted], 2016). The total amount paid initially was $274 which included activation shipping and 1 year of service. You did renew only for service in March [redacted], 2016 and your account is active until March [redacted], 2017 but the device is out of warranty and we can offer replacement at our factory cost of $60 shipped to you.Please contact me at your earliest convenience so that we can arrange this.

Dear [redacted], First of all I would like to apologize for the issues you are experiencing with our service, based on the information you provided and the logs it seems that you are experiencing slow internet speeds and this is the result of the service interrupting. In order for FASTV to work properly...

we require at least 2 Mbit/sec speed so If you can please do a speed test and let us know the results. I am available daily from 4 PM to 12 AM Eastern Time to answer any questions you might have please contact us at 1-8**-*39-8911 and ask for Muki. We will do everything possible to resolve your issue rest assure but as it seems the HD Receiver you have is working and in good condition the only issue is the internet speed. Best Regards, FASTV Resolution Department Sent on: 1/*/201* 1:22:09 PM Sent by: [redacted]