universal am can / glenn national

The complaint is unwarranted as we did respond to the customers concerns timelyWe were contacted on April and responded immediately by phone and e-mailWe inspected the roof as promised on May and found that any issues mentioned in the inspection report were irrelevant as the roof had suffered storm (hail) damage The area was hit with two significant hail storms on March 27th and again on May We always ask that any customer requesting an estimate for repairs that will ultimately be funded by an insurance claim, sign a contingent agreementThis agreement is contingent upon the property owner’s insurance company’s approval of a claimThis protects us, the property owners’ insurance carrier and often the bank or mortgage lender from persons who may attempt to file a claim for damages to the property and not use the insurance proceeds to properly repair the propertyThe agreement is not binding unless the insurance company approves a claim and may be cancelled.Further, the complainant registered the complaint before any dialogue about the matter occurred and we were unaware of any problems until after the complaint was filedIn summary we contend that the complaint is both unwarranted and unfair

The complaint is unwarranted as we did respond to the customers concerns timely. We were contacted on April 27 and responded immediately by phone and e-mail. We inspected the roof as promised on May 4 and found that any issues mentioned in the inspection report were irrelevant as the roof had...

suffered storm (hail) damage The area was hit with two significant hail storms on March 27th and again on May 1. We always ask that any customer requesting an estimate for repairs that will ultimately be funded by an insurance claim, sign a contingent agreement. This agreement is contingent upon the property owner’s insurance company’s approval of a claim. This protects us, the property owners’ insurance carrier and often the bank or mortgage lender from persons who may attempt to file a claim for damages to the property and not use the insurance proceeds to properly repair the property. The agreement is not binding unless the insurance company approves a claim and may be cancelled.Further, the complainant registered the complaint before any dialogue about the matter occurred and we were unaware of any problems until after the complaint was filed. In summary we contend that the complaint is both unwarranted and unfair.