Universal Associates Reviews (2)
The complaint states that she was making a (credit card)
purchase and that the cashier requested proper IDIt is our policy to require
identification from customers who wish to pay by check, credit/card debit card
This policy is posted at the cash register and is intended to
protect both the customer
and merchant from fraudulent transactions
The complaints states that the next (credit card) customer
in line was not asked to provided IDThis was because the customer voluntarily
presented her ID with her credit card
The store manager attempted to explain to the complainant
why we asked for proper ID on check, credit/debit card transactionsThe
complainant was more concerned that she was being treated differently than
other customersAs stated in paragraph two this was not the case
I hope the information I am providing is sufficient to bring
this matter to a close
*** * ***
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have read the response from [redacted] from N&w Salvage and founded it to be untrue. I would like for them to admit that what they said in the letter is untrue.
I want to an apology from N&W Salvage for the embarrassment and humiliation of this incident and the choose words that was spoken to me.