Universal Auto Repair

The business-in-question's recollection is more than a bit skewed At no time were they threatened with a complaint to the Revdex.com, the complaint wasn't made until well after the company was hell bent on not returning funds Also, an inspection may be standard practice, (a $dollar charge, not disclosed til later on in the loan process) but no inspection was done, in fact they wanted the inspection to be done AFTER the loan had funded, not BEFORE in order to ensure that the truck was worth being funded Not to mention, the retention of the $was suppose to for equipment and maintenance documents that they try to make you believe they had to obtain through their channels, yet in fact, said documents were obtained by me contacting the owner of the equipment and having him send them to me where I then forwarded them on to the office Bottom line, the company did nothing for me which constitutes them keeping funds in any amount Regards, [redacted]

The complainant visited the shop on March *, for service alleging that the car was overheating and the engine was shakingAfter scanning and manually inspecting the vehicle, it was determined that the water pump was leaking which contributed to the car overheating and the engine shaking Additionally there were other defective components, such as: catalytic convertor, oxygen sensors, airflow meter Which the complainant indicated that he was already aware of these issues because he had taken the vehicle to another mechanic shop, [redacted] Station, where they charged him $to fix his vehicle that he could not affordI had a conversation with him where I explained that the cost to properly fix the vehicle would be twice of its book valueSo the best I could offer, was to solve the most imminent problem, the car overheating and the engine shaking, by replacing the water pump, timing belt and the sealsI charged him $for the jobI completed the task and solved the problemHe was satisfied and left Subsequently more than a month later on April **, he returned to the shop complaining about a squeaky noiseI checked the vehicle and identified a bad A/C tensioner belt which had no relevance to the work that I performed previouslyI suggested to him to replace the A/C tensioner and I offered to replace the component free of charge if he purchased the partHe refused my offer and complained that because I had worked on the car a month ago I was responsible for the A/C tensioner In conclusion, I do not believe that the complainant is entitled to any refund because I did exactly what was promised by solving the problem of the car overheatingHe lives across the street from the shop and I observed him driving the car every day with no problem

We never received a copy of this complaint in We had moved our offices to Fishers in the Fall of Attached please find the refund we gave the customer [redacted] on 3/13/as she had requested

The contract that [redacted] signed was very clear and had no mention of any early pay off options The monthly payment requirements were clearly laid out on the front of the contract [redacted] is basically trying to back out of a contract that they entered into because the were able to recently find lending arrangements that are more favorable.That being said we are currently working with [redacted] Attorney in an attempt to reach a mediated payoff settlement

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

The customer was never quoted a 12% rateMr ***'s credit profile was such that he qualified for our tier approval, i.ewe were lucky to have him approvedMr*** signed a full set of documents which clearly listed the terms of the contractif he was unhappy with the terms, they
should never have been signedAfter all documents were signed, his loan was secured and we submitted the final documents and invoices for review with our underwriting teamAt that time, it was discovered that one of the "vendors" that Mr*** wanted to use was not a registered business, in fact he was just an individual that was going to do "work" on the truckWe asked him to find a different vendor for the work needed on the truck, and further offered to finance just the truck, at which time Mr*** requested his deposit backEven though a signed contract was in place, thus legally allowing Priority Capital to hold Mr***'s funds for a future financing need, we have decided to refund his first and last advanced payments in fullWe will hold onto the small documentation fee incurred on our endWe hope to do business with Mr *** once again in the future, and will allow him to utilize these fees toward a future deal

All our lease agreements are quite clear in the language in fact we have all lessee's sign a separate page that discusses the end of lease purchase options in clear language. [redacted], Inc. was in fact given one of these end of lease purchase option pages and did sign and accept it.We stand by all of...

our documents but also understand the importance of maintaining a strong relationship with our customers and want to make every effort to have [redacted], Inc. feel satisfied in this situation.  So as a show of good faith we would be willing to reduce the amount owed by [redacted], Inc. to $2,000 and also allow him to apply that $2,000 towards the advance rentals and fees of any future lease [redacted], Inc performs with Priority Capital.

The contract that [redacted] signed was very clear and had no mention of any early pay off options.  The monthly payment requirements were clearly laid out on the front of the contract.  [redacted] is basically trying to back out of a contract that they entered into because...

the were able to recently find lending arrangements that are more favorable.That being said we are currently working with [redacted] Attorney in an attempt to reach a mediated payoff settlement.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 We realize that the so called "language" you refer to is in the contract, we just disagree in the manner that the lease was sold to us not directing our attention to this very important clause that doesn't seem to appear with our present leasing company LEAF......Bottom line - your sales people should be upfront about all lease traps that are set out 4 years later along with the never answered question I posed about when the 90-120 days from the lease end starts......
Regards,
[redacted]

The business-in-question's recollection is more than a bit skewed.  At no time were they threatened with a complaint to the Revdex.com, the complaint wasn't made until well after the company was hell bent on not returning funds.  Also, an inspection may be standard practice, (a $600 dollar charge, not disclosed til later on in the loan process) but no inspection was done, in fact they wanted the inspection to be done AFTER the loan had funded, not BEFORE in order to ensure that the truck was worth being funded.  Not to mention, the retention of the $300 was suppose to for equipment and maintenance documents that they try to make you believe they had to obtain through their channels, yet in fact, said documents were obtained by me contacting the owner of the equipment and having him send them to me where I then forwarded them on to the office.  Bottom line, the company did nothing for me which constitutes them keeping funds in any amount.
Regards,
[redacted]

The
complainant visited the shop on March...

*, 2015 for service alleging that the car
was overheating and the engine was shaking. After scanning and manually
inspecting the vehicle, it was determined that the water pump was leaking which
contributed to the car overheating and the engine shaking.
Additionally there were other defective components, such as: catalytic
convertor, oxygen sensors, airflow meter … Which the complainant indicated that
he was already aware of these issues because he had taken the vehicle to
another mechanic shop, [redacted] Station, where they charged him $5000 to fix his
vehicle that he could not afford. I had a conversation with him where I
explained that the cost to properly fix the vehicle would be twice of its book
value. So the best I could offer, was to solve the most imminent problem, the
car overheating and the engine shaking, by replacing the water pump, timing
belt and the seals. I charged him $900 for the job. I completed the task and
solved the problem. He was satisfied and left.
Subsequently more than a month later on April **, 2015 he returned to the shop
complaining about a squeaky noise. I checked the vehicle and identified a bad
A/C tensioner belt which had no relevance to the work that I performed
previously. I suggested to him to replace the A/C tensioner and I offered to
replace the component free of charge if he purchased the part. He refused my
offer and complained that because I had worked on the car a month ago I was
responsible for the A/C tensioner.
In conclusion, I do not believe that the complainant is entitled to any refund
because I did exactly what was promised by solving the problem of the car
overheating. He lives across the street from the shop and I observed him
driving the car every day with no problem.

This customer’s story is not at all accurate. Mr. [redacted] applied with our firm around the 3rd of February of this year. The customer initially was looking for $50,000 for the purchase of a used tow truck. We told Mr. [redacted] that the max we could approve him for was $20,000, and he said he...

would find a truck for that amount. He then came back to us a week later and found a 2002 [redacted] that he wanted to purchase for $30,210. We were able to increase his approval, but told him that would be the max we could finance as a result of the major delinquency on his credit bureau. I believe this is what Mr. [redacted] is referring to within his complaint saying we had “unethical business practices” and denying credit – this is not the case. We were simply keeping the customer informed of our progress. On February 15th, we sent a term sheet to Mr. [redacted] that we needed signed in order to secure the funds and proceed with the process (as is standard procedure). As you can see in the attached, it was signed and sent back to our company along with an auto payment form and VOID business check. We processed the check (at the customer’s direction) for the full amount, instead of the $300 as stated in the approval, in the amount of $1,587.57. From there, we forwarded the customer the contract to be signed. We were given several excuses as to why they were not signed in a timely manner, from “I’ve been busy” to “my internet and phones are down, I will fax you the documents as soon as they’re back up” – this went on for 3 weeks. IMPORTANT SIDE NOTE: The last line of the term sheet clearly states that “Upon receipt of this signed term sheet, all funds received shall be considered earned in full” On March 30th, Mr. [redacted] called to question why we needed a site inspection on the deal. I personally got on the phone with him at this point, which is also standard practice to try to fund a deal, or find out a solution that is amenable to the customer. He was all bent out of shape that part of the funding process required this independent site inspector to go out and view the truck as operational and verify the VIN #. This is 100% standard business practice when a transaction involves the purchase of ANY equipment from a private party (instead of a licensed vendor), which is for both his protection as well as ours. Mr. [redacted] told us we should just go off of his word…. At this point, we didn’t feel comfortable with the deal and I told him we could not waive the site. The very next day, on March 31st, Mr. [redacted] informed us that he would no longer be purchasing this truck and would like his money refunded. His reasoning was because he “didn’t have a driver for the truck,” which was a totally different story than what we were previously told. The customer then threatened to “call the Revdex.com and get my money back” and told us that he’s seen how that works for other customers on our Revdex.com page. I made a business decision to send $1,287.87 back to him, with the understanding that $300 was for time we put into the transaction (documentation preparation, UCC search, credit check, etc), to which he seemed to understand. It came as a surprise that he filed this complaint. Based on the term sheet that he signed, we could keep 100% of the funds, however, as you can see, I feel we were MORE than fair in this circumstance and have done everything we can to keep this customer happy. We told him we could apply the $300 towards another deal, and again, he seemed ok with this. For the sake of putting this to rest, we would be happy to refund this $300 to the customer with the understanding that the complaint will be withdrawn from our page. Please advise.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

We never received a copy of this complaint in 2014
We had moved...

our offices to Fishers in the Fall of 2013.
Attached please find the refund we gave the customer [redacted] on 3/13/14 as she had requested

Review: my complaint about universal auto repair are rude comments about my car and also I been a customer at this establishment for two year or more I recently took my car there for a repair my car was overheating I was told it was the water pump not by universal auto repair but by [redacted] I then took my car to univeral auto repair told my car was overheating I told universal that [redacted] told me it was the water pump that was no good and it needed to be replaced they didnt check it out for themselves he told me he would need 450$ deposite for parts and that he would do work the total would 900$ after he was done doing the work I herd a sound I havent hred before coming from the blet he told me it was the tentioner that their no way he could fixs it I spoke with on four occation where he reuse to to tighten the belt I only ask for my water pump to be replace he took it upon his self to change my timing belt and altornater blet and themostat now my old belts was new I brought the car from a dealer he told the blet had slack and he had to replace it not true my complaint is poor woork done on my damaging my car because my car is making a loud sound now I did not have that problem befor steal my belt and poor customer serviceDesired Settlement: I want a total refund

Business

Response:

The

complainant visited the shop on March *, 2015 for service alleging that the car

was overheating and the engine was shaking. After scanning and manually

inspecting the vehicle, it was determined that the water pump was leaking which

contributed to the car overheating and the engine shaking.

Additionally there were other defective components, such as: catalytic

convertor, oxygen sensors, airflow meter … Which the complainant indicated that

he was already aware of these issues because he had taken the vehicle to

another mechanic shop, [redacted] Station, where they charged him $5000 to fix his

vehicle that he could not afford. I had a conversation with him where I

explained that the cost to properly fix the vehicle would be twice of its book

value. So the best I could offer, was to solve the most imminent problem, the

car overheating and the engine shaking, by replacing the water pump, timing

belt and the seals. I charged him $900 for the job. I completed the task and

solved the problem. He was satisfied and left.

Subsequently more than a month later on April **, 2015 he returned to the shop

complaining about a squeaky noise. I checked the vehicle and identified a bad

A/C tensioner belt which had no relevance to the work that I performed

previously. I suggested to him to replace the A/C tensioner and I offered to

replace the component free of charge if he purchased the part. He refused my

offer and complained that because I had worked on the car a month ago I was

responsible for the A/C tensioner.

In conclusion, I do not believe that the complainant is entitled to any refund

because I did exactly what was promised by solving the problem of the car

overheating. He lives across the street from the shop and I observed him

driving the car every day with no problem.