Universal Auto Sales

To Revdex.com,
This letter is in response to the complaint by *** *** BB CASE # ***He purchased 2
vehicles from Universal Auto SalesFirst vehicle was *** *** ** which was purchased on Feb
20th Amount Financed was $4477.76; He made one payment for
$and he purchased
another vehicle by April 28th which was *** *** **The Amount financed on the 2nd
vehicle was He made just one payment on this car for $240, He purchased both vehicle
"AS IS" without any warrantyHe is happy with *** *** ** but he was complaining about***
*** ** I told him there is no responsibility of Universal Auto Sales since it has been sold "AS IS"
but still my mechanic will look at It and see if we can help youAfter looking at the vehicle,
mechanic could not figure out any issues or concernsCustomer was complaining about wheel
barring and sometimes complaining about transmissionWe sent it to another shop "*** ***
***" to get a second opinion from a transmission specialist*** *** told *** *** that this
vehicle has no transmission problemsHe took the vehicle back and drove it for another few
months and never made any paymentslater on, On May 19th 2014, he returned the vehicle under
voluntarily surrender agreement (*** ***) because he was in default of his payment for over
monthsLater on, he stopped paying on the second car *** *** ** and now he is in default for
over daysWe informed him that if you will not make payment 'on this car,we may have to repossess
this vehicle.
At this stage, he has surrendered the first vehicle and he is late on his second vehicle which is why
under the fear of repo on his second vehicle, he filed a complaint to Revdex.comI will stili contact *** ***
Wade,and try my best to make some acceptable solution of the problemPlease feel free to contact
us at any time if you have further questions/concerns,
Thanks

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]In regards of telling us about being taken off to sell us the car at due to inspection coming up is a COMPLETE LIE! If we were told that we would have never purchased the carAs the wife I am the one filing the complaint, but my husband & I agree that the complaint needed to be taken placeHe even called Universal Auto sales to let them know we were going to pursue itI will also say that I am the one who paid for the car in which I signed the paper that says so.We are declining their offer due to the fact we had to sell the car this past week, because of its condition, wasn't safe for us nor our childrenThis company (Universal Auto Sales) should be put out of business, they have one too many complaints about their business & they are CROOKS & LIARSWe can only pray that nobody goes through what we have with them!!
Regards,
*** ** ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

The business has provided the customer's buyer's order stating the vehicle was sold "as-is" with no warranty.

Review: I purchased a [redacted] from the business.My wife seen the car and liked the car,the [redacted] came out and said the car was great and it has a navigation system in it and it could show her the way to the moon,I said we would think about it and we proceeded to leave he then stopped my wife and said someone was interested in the car and if she would leave money down it would be her car,so she did. 1 week later we came back with the remainder of the money ,never test drove the car and finished the paper work.I notice a noise that was very loud as the car was going and I called the guy back and he said drive it for awhile and it would go away [never happened] I talked to him a few times and bought the car back to him and another guy that sales cars there went for a ride with me and heard the same noise and thought it was a wheel bearing and the [redacted] son went on a ride and said that car makes that noise because his [redacted] van does the same which I knew was a lie,the [redacted] went for a ride with me and claimed he didn't hear anything.He told me he would fix the problem and for me to leave the car at which I told him I couldn't because we needed a second car.I was told the frame of the car was rusted and me and my family could have been killed by a mechanic and he knows he should not have sold me the car.I purchased another [redacted] from him a month later and then was able to leave the [redacted] with him and that was after making my first car payment for a car that he still hasn't fixed .He called and said they don't know if the car can be fixed and he would get me another car to replace that [redacted] ,I have asked him several times to return my money or give me the tittle to the [redacted] and I would be satisfied. I returned the tags on April 28 of 2014 but the car was on his lot at least 2 weeks prior.I haven"t made a payment on my [redacted] because we still haven"t came to an agreement on the first car and he says now that he is going to repo my [redacted] and I can forget about the money I put down on the first car because I haven"t made a payment on that car so that car that was sitting on his lot for a month without tags was a repo now.I asked him again in front of his employees for a refund on the first car and I would give him the second car back along with the new tires and rims that I bought and he refused again.Desired Settlement: I just want my 2200.00 back and be done with his business and I will still give him the second car back,last but not least a poor rating for his business.

Business

Response:

To Revdex.com,

This letter is in response to the complaint by [redacted] BB CASE # [redacted]. He purchased 2

vehicles from Universal Auto Sales. First vehicle was [redacted] which was purchased on Feb

20th 2014. Amount Financed was $4477.76; He made one payment for $320 and he purchased

another vehicle by April 28th 2014 which was [redacted]. The Amount financed on the 2nd

vehicle was 3263.61. He made just one payment on this car for $240, He purchased both vehicle

"AS IS" without any warranty. He is happy with [redacted] but he was complaining about[redacted] I told him there is no responsibility of Universal Auto Sales since it has been sold "AS IS"

but still my mechanic will look at It and see if we can help you. After looking at the vehicle,

mechanic could not figure out any issues or concerns. Customer was complaining about wheel

barring and sometimes complaining about transmission. We sent it to another shop "[redacted]" to get a second opinion from a transmission specialist. [redacted] told [redacted] that this

vehicle has no transmission problems. He took the vehicle back and drove it for another few

months and never made any payments. later on, On May 19th 2014, he returned the vehicle under

voluntarily surrender agreement ([redacted]) because he was in default of his payment for over

2 months. Later on, he stopped paying on the second car [redacted] and now he is in default for

over 60 days. We informed him that if you will not make payment 'on this car,we may have to repossess

this vehicle.

At this stage, he has surrendered the first vehicle and he is late on his second vehicle which is why

under the fear of repo on his second vehicle, he filed a complaint to Revdex.com. I will stili contact [redacted]

Wade,and try my best to make some acceptable solution of the problem. Please feel free to contact

us at any time if you have further questions/concerns,

Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: My husband & I purchased a [redacted] from Universal Auto Sales on 2/17/15. Basically pressing for us to get the car by swiping me card without proper permission for a 1 day hold. The salesman assured us that the vehicle was in good condition besides the tires needing to be changed in 6 months. Come to find out the heat doesn't work in the vehicle, after the guy said everything would run it would just take the car awhile because of the cold & it hasn't ran in awhile. My husband took the car elsewhere to try to trade it in for something better for our family & every place we took it to told us to go get our money back, because the car has a 2/15 emissions sticker on the front which means it should not have been sold without passing emissions & also they feel the guy ripped us off. After finding that out we called the [redacted] at Universal Auto Sales to let him know he sold us a car in which he lied about & got over on us. He stated he did not want to get into trouble, but refused to give us a refund. He also believes that we are lying to him & stated he will have a guy he knows to pass the car for us. We don't feel that's a safe idea because he could know some friend that will just pass it so the manager doesn't get into trouble. It is his job to pass the car through emissions before selling it & we want our money back & also for other families not to deal with this con artist. It's highly dangerous to sell faulty cars & his business should be shut down.Desired Settlement: Give us our $3,189.00 back we would even settle for $2,889 which is minus $300 for holding the car for a day.

Business

Response:

The business has provided the customer's buyer's order stating the vehicle was sold "as-is" with no warranty.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

In regards of telling us about 1500 being taken off to sell us the car at 3000 due to inspection coming up is a COMPLETE LIE! If we were told that we would have never purchased the car. As the wife I am the one filing the complaint, but my husband & I agree that the complaint needed to be taken place. He even called Universal Auto sales to let them know we were going to pursue it. I will also say that I am the one who paid for the car in which I signed the paper that says so.We are declining their offer due to the fact we had to sell the car this past week, because of its condition, wasn't safe for us nor our children. This company (Universal Auto Sales) should be put out of business, they have one too many complaints about their business & they are CROOKS & LIARS. We can only pray that nobody goes through what we have with them!!

Regards,