[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We do not feel we did anything wrong but have come to a stand still and we have decide to chalk it up to a bad business decision as far as extending credit to the customer we will forgive the remaining balance of $1,
In response to the complaint filed on 3/6/2014 @ 2:17:26 PM, I would like to start by going back to the beginning of the repairs done to the 1995 Dodge Ram Charger. In late summer of 2013, the 95...
Dodge was brought in to our shop for front end repairs. The front end work was completed and payments were being made by customer. At this time our mechanic explained to the customer further front end work needed to be done, but the customer wanted to put those issues aside and have his transmission replaced as it was not in working order. My mechanic agreed to this only with the exception that the customer finish with the remainder of front end repairs following the transmission job. The customer then went on the tell the mechanic he only wanted to spend $1,200.00 to repair his transmission. It was thoroughly explained to the customer that the parts alone would come to more than that, he then realized he needed to increase his budget. The customer approached us in regards to a payment plan and we agreed with hesitation. At this time the customer still had a balance remaining on the front end repairs, but cleared it up before any transmission work was started. When we start a large job such as a transmission, we usually ask that the customer put money up front for the cost of the transmission before we order it. This customer complied and work began. During the last phase of the transmission job, the 95 Dodge was pulled out of the shop while we waited on remaining parts. At this time the customer came to our shop asking if his Dodge was drivable and our mechanic said it was drivable, but not completed so it needed to remain at our garage until the job was done. The customer begged us to please let him take the 95 Dodge because his wife had been in an accident and her car was now broken down and she was unable to get to work. He continued on, saying if she was unable to get to work she would lose her job and we would no longer be receiving payments due to them being on hard times. The customer then asked if he took the Dodge for a week, could we tow his wife’s car in and do necessary repairs to her car so she could drive it back and forth to work. We reluctantly agreed, but once again trusted he would do as he said and up to this point he had. So, the customer took his Dodge and we retrieved the car for repairs. We told the customer under no uncertain circumstances should this 95 Dodge be driven but to get his wife to and from work, and returned to us as soon as possible. We notified the customer of his wife’s car being done and when she came in to pick it up, she was alone. She applied money to their on going balance and seemed as if she was in a hurry. When asked where her husband was with his Dodge, she informed us that their son had it because he wrecked his car. Our mechanic was upset and reminded her of the work yet needing to be done and of our agreement that the automobile remain at our shop until the balance was paid in full. She assured us that the Dodge would be back for remaining repairs within a day. This was the last time we saw either the customer or his wife. We attempted several phone calls over the two and a half month period with no answer. Messages were left on their answering machine several times, but no response. We had over $500 dollars in parts that came in for the 95 Dodge we had to return, after realizing he wasn’t going to show up. I sent out a statement of the customers remaining balance on Feb. 28, 2014 via the U.S. postal service. On the statement was the remaining balance, NOT including any parts we didn’t put in or work we didn’t finish, but only what was done up to the point of their automobiles leaving our garage. On the bottom of this statement I asked them to please contact us with their intentions of payment within ten days or we would have to take legal action to collect this debt. If he was not satisfied with our work up to this point, he should’ve brought the 95 Dodge back to our shop where we would have warrantied it, not another shop. It has now been three months since the last payment on Jan. 12, 2014. I thought we were being more than fair by extending credit to him and only asking he make an effort toward his current bill, instead not even a week after sending out the notice he files a complaint with B.B.B.? I hope the B.B.B. can see what his desired settlement truly is, an attempt to get out of paying an obligation to a small business. It’s a shame people like this can use such tactics to bully a small business, just trying to make a living.
We do not feel we did anything wrong but have come to a stand still and we have decide to chalk it up to a bad business decision as far as extending credit to the customer we will forgive the remaining balance of $1,166.74
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well in reply, these are incomplete, and false, as we have all of the billing statements that they wrote out too me, plus other statements in which are all but inaccurate according too there own statements, in which are in there own hand writing. For instance, I did not intend to bring anything back, because according too his billing statements, we have almost $4000.00 in acquired cost already, in which we did make payments up to this given point, and no I had some other unrelated problem with the truck so I took it to the closest repair shop available, and it was other mechanics who found all existing problems, and discrepencies of parts and labor and pricing according to there standards. Now when I took this vehicle in it ran of a certain way, and when I received it back, after 3 months of so called working on it, it ran worse, now I asked for it to be worked on, but he said that everything was such a supposed mess, that he didn't want to work on it for a while, and yes I did take it back, that is because I couldn't keep up with the so called cost, and he didn't want to rectify his mistakes, but instead just keep the money clock running. now a lot of his other statements about my wife and kid are misinformed to you, and I have all documents with times and dates on those as well. Now in conclusion, this person has told me about legal troubles that he has, and I feel strongly that he has been taking advantage of me, and my generousity in my opinion to support these problems, and others who would be glad to make there complaints as well. Now I have a pretty flawless record when it comes to paying my bills, and loans and such, and if he still feels that he wants to challenge my record, records are open to the public, and see if he or the Revdex.com can find anything on me. Honestly and truthfully, I don't have a problem paying his full amount, only if he can prove to me the documents to which he's saying that he put in a remanufactured tranny, and not a junkyard replacement, in which it is a significant difference in price, and warranty, in which he told me that I only had a 60 day warranty which means it is a junk yard replacement, and not what he claims. So bottom line, I think cheating people of monies, and honesty is a good indication of wrong doing, and now I do have proof that he did such things, as I can see for myself. And if we cannot come to a conclusion, then I would be glad to have a tax audit done on him to see where all the cash trans actions go, in which I have made a few of those to him, but have not received a billing and or payment statement on any of these as well. Now if I'am right, him nor I have any proof to these causes, but if he keeps any good records, or legal records, then he shouldn't have no problems giving them up. Now I have done other business with him in the past through universal, but have not received statements for this work either. Now I have witnesses to testify too these as well, so I have learned to pay him in checks or some other method of payment that can be tracked, and that is what he is afraid of. So for resolve, I still expect the rest of bill to be dissolved in return that I not go public with his business farce, if not , I will do things the loud way. If he needs to make a living, then do it without dishonestly taking from other people who need to make a living the honest way. And if you need records on anything, all you have to do is ask, I would be glad for you to make your final decision accurately, and honestly. So if you also need an itemized copy that he sent me, of prices, labor, parts, I would be glad to give them too you, but then ask him to give his version of the same copies in which he gave me, and copies of receipts from the automotive shops , for new parts used parts, names of companies and numbers, in which he will not give me, because he knows I will have something on him then. If he is telling you the truth, then he should be able to provide these documents to you, keeping good business records and all, or else he is lying, plain and simple. Could say more, but not enough room, so if any other questions from Revdex.comB, please call or mail me . thank you
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We do not feel we did anything wrong but have come to a stand still and we have decide to chalk it up to a bad business decision as far as extending credit to the customer we will forgive the remaining balance of $1,
In response to the complaint filed on 3/6/2014 @ 2:17:26 PM, I would like to start by going back to the beginning of the repairs done to the 1995 Dodge Ram Charger. In late summer of 2013, the 95...
Dodge was brought in to our shop for front end repairs. The front end work was completed and payments were being made by customer. At this time our mechanic explained to the customer further front end work needed to be done, but the customer wanted to put those issues aside and have his transmission replaced as it was not in working order. My mechanic agreed to this only with the exception that the customer finish with the remainder of front end repairs following the transmission job. The customer then went on the tell the mechanic he only wanted to spend $1,200.00 to repair his transmission. It was thoroughly explained to the customer that the parts alone would come to more than that, he then realized he needed to increase his budget. The customer approached us in regards to a payment plan and we agreed with hesitation. At this time the customer still had a balance remaining on the front end repairs, but cleared it up before any transmission work was started. When we start a large job such as a transmission, we usually ask that the customer put money up front for the cost of the transmission before we order it. This customer complied and work began. During the last phase of the transmission job, the 95 Dodge was pulled out of the shop while we waited on remaining parts. At this time the customer came to our shop asking if his Dodge was drivable and our mechanic said it was drivable, but not completed so it needed to remain at our garage until the job was done. The customer begged us to please let him take the 95 Dodge because his wife had been in an accident and her car was now broken down and she was unable to get to work. He continued on, saying if she was unable to get to work she would lose her job and we would no longer be receiving payments due to them being on hard times. The customer then asked if he took the Dodge for a week, could we tow his wife’s car in and do necessary repairs to her car so she could drive it back and forth to work. We reluctantly agreed, but once again trusted he would do as he said and up to this point he had. So, the customer took his Dodge and we retrieved the car for repairs. We told the customer under no uncertain circumstances should this 95 Dodge be driven but to get his wife to and from work, and returned to us as soon as possible. We notified the customer of his wife’s car being done and when she came in to pick it up, she was alone. She applied money to their on going balance and seemed as if she was in a hurry. When asked where her husband was with his Dodge, she informed us that their son had it because he wrecked his car. Our mechanic was upset and reminded her of the work yet needing to be done and of our agreement that the automobile remain at our shop until the balance was paid in full. She assured us that the Dodge would be back for remaining repairs within a day. This was the last time we saw either the customer or his wife. We attempted several phone calls over the two and a half month period with no answer. Messages were left on their answering machine several times, but no response. We had over $500 dollars in parts that came in for the 95 Dodge we had to return, after realizing he wasn’t going to show up. I sent out a statement of the customers remaining balance on Feb. 28, 2014 via the U.S. postal service. On the statement was the remaining balance, NOT including any parts we didn’t put in or work we didn’t finish, but only what was done up to the point of their automobiles leaving our garage. On the bottom of this statement I asked them to please contact us with their intentions of payment within ten days or we would have to take legal action to collect this debt. If he was not satisfied with our work up to this point, he should’ve brought the 95 Dodge back to our shop where we would have warrantied it, not another shop. It has now been three months since the last payment on Jan. 12, 2014. I thought we were being more than fair by extending credit to him and only asking he make an effort toward his current bill, instead not even a week after sending out the notice he files a complaint with B.B.B.? I hope the B.B.B. can see what his desired settlement truly is, an attempt to get out of paying an obligation to a small business. It’s a shame people like this can use such tactics to bully a small business, just trying to make a living.
We do not feel we did anything wrong but have come to a stand still and we have decide to chalk it up to a bad business decision as far as extending credit to the customer we will forgive the remaining balance of $1,166.74
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well in reply, these are incomplete, and false, as we have all of the billing statements that they wrote out too me, plus other statements in which are all but inaccurate according too there own statements, in which are in there own hand writing. For instance, I did not intend to bring anything back, because according too his billing statements, we have almost $4000.00 in acquired cost already, in which we did make payments up to this given point, and no I had some other unrelated problem with the truck so I took it to the closest repair shop available, and it was other mechanics who found all existing problems, and discrepencies of parts and labor and pricing according to there standards. Now when I took this vehicle in it ran of a certain way, and when I received it back, after 3 months of so called working on it, it ran worse, now I asked for it to be worked on, but he said that everything was such a supposed mess, that he didn't want to work on it for a while, and yes I did take it back, that is because I couldn't keep up with the so called cost, and he didn't want to rectify his mistakes, but instead just keep the money clock running. now a lot of his other statements about my wife and kid are misinformed to you, and I have all documents with times and dates on those as well. Now in conclusion, this person has told me about legal troubles that he has, and I feel strongly that he has been taking advantage of me, and my generousity in my opinion to support these problems, and others who would be glad to make there complaints as well. Now I have a pretty flawless record when it comes to paying my bills, and loans and such, and if he still feels that he wants to challenge my record, records are open to the public, and see if he or the Revdex.com can find anything on me. Honestly and truthfully, I don't have a problem paying his full amount, only if he can prove to me the documents to which he's saying that he put in a remanufactured tranny, and not a junkyard replacement, in which it is a significant difference in price, and warranty, in which he told me that I only had a 60 day warranty which means it is a junk yard replacement, and not what he claims. So bottom line, I think cheating people of monies, and honesty is a good indication of wrong doing, and now I do have proof that he did such things, as I can see for myself. And if we cannot come to a conclusion, then I would be glad to have a tax audit done on him to see where all the cash trans actions go, in which I have made a few of those to him, but have not received a billing and or payment statement on any of these as well. Now if I'am right, him nor I have any proof to these causes, but if he keeps any good records, or legal records, then he shouldn't have no problems giving them up. Now I have done other business with him in the past through universal, but have not received statements for this work either. Now I have witnesses to testify too these as well, so I have learned to pay him in checks or some other method of payment that can be tracked, and that is what he is afraid of. So for resolve, I still expect the rest of bill to be dissolved in return that I not go public with his business farce, if not , I will do things the loud way. If he needs to make a living, then do it without dishonestly taking from other people who need to make a living the honest way. And if you need records on anything, all you have to do is ask, I would be glad for you to make your final decision accurately, and honestly. So if you also need an itemized copy that he sent me, of prices, labor, parts, I would be glad to give them too you, but then ask him to give his version of the same copies in which he gave me, and copies of receipts from the automotive shops , for new parts used parts, names of companies and numbers, in which he will not give me, because he knows I will have something on him then. If he is telling you the truth, then he should be able to provide these documents to you, keeping good business records and all, or else he is lying, plain and simple. Could say more, but not enough room, so if any other questions from Revdex.comB, please call or mail me . thank you
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]