Universal Church Directories, LLC

Please see the attached business response provided by the business: "I am attaching a copy of MS [redacted] 's professional portraitsThey are beautifulShe had the opportunity to view them prior to placing a custom portrait orderI spoke with her and she has an son that is very will and she is not always availableWe have been unable to reach her to resolve any issuesAgain, the custom portraits are beautiful."

Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: G*** W***, Manager
Contact Phone: 419-522-
Contact Email: ***@***
Talked with customer, they liked the portraitsThey ordered and received Heirloom finish w/retouch but only wanted the Basic Finish
The customer was satisfied with crediting their account for the difference between basic and heirloom finish and keeping the product they already received
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to get a refund of the difference of what I originally ordered and what was sent, keeping the pictures that were sent

Please see the attached business response provided by the business: "I am attaching a copy of MS. [redacted]'s professional portraits. They are beautiful. She had the opportunity to view them prior to placing a custom portrait order. I spoke with her and she has an son that is very will and she...

is not always available. We have been unable to reach her to resolve any issues. Again, the custom portraits are beautiful."