Universal Driving School

Yes we were contracted to give *** ** *** the service of a hour lesson and to take her to DVM to do the road test and waited on line with the car and the time needed for her to take her road test sometimes it takes a half an hour or and
hour or maybe even longer it depends on how full it is in DVMAfter she passed her road test on her first try the instructor told her if she wanted a ride back home and she had told the instructor that she will call a parent and that she had a ride, the line to get the license in DVM can take a half an hour to maybe two hoursWe tell all of our students in advance that we don't wait inside the DMV to get the licenseWe give a ride back home but in this case the student refused and she said wanted to get her license and she had a rideAll the students underage have a Student Learner's Permit Application signed by a parent giving the student authorization to complete the process until the student get's there drivers license

Extremely disastrousA few days ago I booked an appointment to take my daughter to her driving test on Wednesday April at 1:Seeing the need to better her driving, I made a new appointment for hours of driving lessons on Monday April at pmOn April at 2:pm they called to reschedule the appointment because someone else was interested in taking classes that day I responded saying I needed the classes on Monday, as I originally scheduledToday, Monday April I called them to let them know I would be mins late because I was running errandsThe secretary told the instructor named Maria my messageMinutes later the secretary called me to tell me that I never confirmed the appointment for today although I did let them know I needed the classes for today on text (I have the screen shot as proof)After I argued my case, she gave me the excuse for not being able to pick my daughter up is that the DMV was having issues and she had a long line ahead of herThis might be possible but for me it was hard to believe after knowing that they had already tried to reschedule my appointment to give the classes to accommodate another clientBased on this situation, what can I expect for the appointment I had scheduled for my daughter's driving test, which is in two daysThank you for nothing universal driving school

Review: Company was contracted to give a 1 hour lesson to my daughter and be taken to her road test and brought back home. The cost was $35 for the 1 hour lesson and $70 for the road test portion (take to DMV, use of their car, brought back home). My underage daughter was left at DMV because she wanted to get her license right away (which took her 10-15 minutes). She was left without a ride home and without any notification of either parent. They did not meet the service agreed upon and more importantly, did not give any second thoughts to leaving an underage person alone without notifying an adult.Desired Settlement: I would like a portion of the fee refunded as they did not meet the agreed upon service.

Business

Response:

Yes we were contracted to give [redacted] the service of a 1 hour lesson and to take her to DVM to do the road test and waited on line with the car and the time needed for her to take her road test sometimes it takes a half an hour or and hour or maybe even longer it depends on how full it is in DVM. After she passed her road test on her first try the instructor told her if she wanted a ride back home and she had told the instructor that she will call a parent and that she had a ride, the line to get the license in DVM can take a half an hour to maybe two hours. We tell all of our students in advance that we don't wait inside the DMV to get the license. We give a ride back home but in this case the student refused and she said wanted to get her license and she had a ride. All the students underage have a Student Learner's Permit Application signed by a parent giving the student authorization to complete the process until the student get's there drivers license.