Universal Exterminator

I contacted this company for treatment of roaches The owner of the company showed up and thoroughly educated us on pest control We keep a clean home, but we inherited roaches from the previous owners The decision was to treat our kitchen and bathroom on the 1st floorI'm not an exterminator, but I thought the 2nd floor and basement should also be treated to discourage the roaches from migrating throughout the house Shawn, the owner, thought otherwise He only treated the 1st floor He said he would return for a second visit and treatment within weeks We scheduled and rescheduled many times His first visit was in April and he finally showed up for the second visit in June By this time our tenants started complaining about seeing roaches on the second floor We started seeing more roaches throughout the first floor (bedrooms, basement) Shawn treated the second floor and the second floor (bathroom and kitchen only) He mentioned that he would return in four days to see how things were going We continued the scheduling and rescheduling charade We cancelled other appointments to accommodate HIS schedule We were billed for an ineffective service We contacted the company about our dissatisfaction, and a nice young lady sympathized with us and seemed as outraged as we were We wanted to speak with a manager and found out then that Shawn was the managerThe young lady assured us that she could send another reliable technician to handle our problemWe expressed our doubts about this especially since the manager had proven to be a waste of timeShe was persistent and guaranteed that this would be resolved We went ahead and rescheduled for the better exterminator to resolve our issue We cancelled plans, and emptied our cabinets for what felt like the hundredth time, and he was a no call no show We called the company and said we had enough - we no longer wanted their service Bottom line: this company is a waste of time, money, and overall energy If a person is seeking results, do it yourself or find a more reputable company We are not habitual complainers, and we are more then willing to be flexible, but this company took advantage of that

[redacted] was initially treated for the complainant of mice in October and our company's policy is that this service comes with a one year guarantyThis guaranty however relates to if the recurrence of the complaint is validFurther explanation of this example of this guaranty means that if the client is truly experiencing a recurring issue, then any follow up service is conducted at no additional chargesOn the initial service visit, all applicable openings were treated with tracking powder and sealed within [redacted] residenceThese openings are further described as radiators, water pipes located beneath the kitchen sinks, bathrooms, and gas lines as well leading to stovesAfter these applicable locations are treated and sealed, bait blocks were placed along with a combination of snap traps and glue traps were placed in strategic locations to catch any mice that may be present inside the homeApproximately two weeks a fter the initial service was conducted, a follow up service visit was conducted to ensure all activities had ceased with which it hadThe servicing technician which was the initial servicing technician executed a post inspection which conducted of observations of any additional active mice related activities such as new droppings, mice caught on traps, nesting material, etcThis post inspection concluded with negative findings and corroborated that no new mice activities were occurring however the technician did explain to [redacted] again that the old droppings located from behind the refrigerator needed to be removedThese instructions were initially communicated to [redacted] however for her own personal reasons, she failed to comply with this requestIn December 2014, [redacted] requested a technician be dispatched because she still thought she had an active rodent complaint with which a technician was immediately dispatched and concluded that no current activit ies existIn January 2015, [redacted] again requested service because she thought that she still had a mice issueA field supervisor responded, conducted an inspection and concluded that there were no current activities [redacted] then called again a total of three times in March, approximately a week apart from each call claiming that she believed that she had a rodent issueThe responding technician was [redacted] which is one of the field supervisorsThe first call with the related inspection concluded that she still had not removed the old droppings from behind the refrigerator so the responding technician removed them for herThe droppings were old and no other droppings were observed throughout the residenceThe second call from [redacted] was that she had observed some bait by the radiator located by the front entrance doorThe related inspection concluded that rodent bait blocks initially placed in the initial service call was flaking and because someone had accidentally kicked/bumped the radiator, some flakes were now visible which subsequently prompted [redacted] requestAgain, another full inspection the residence was conducted during this visit and concluded with no active mice activities observedThe third call was requested approximately a week later because [redacted] daughter thought she had seen something however was unable to accurately describe what she sawThe responding technician conducted another full inspection of the entire residence and which again concluded with no observations of mice activitiesAfter a review of [redacted] account with which consisted of several unnecessary requests, the final responding supervisor directed the office staff that [redacted] account be charged a service fee of $for each additional visit if it is found that no active mice activities are observedSeveral visits were made to accommodate [redacted] who has made it clear that she has a phobia of rodentsUniversal Exterminating inc extended all courtesies by accommodating [redacted] however there is a related cost to each visit and which was already absorbed by the companyThere were a total of three different technicians that responded and all concluded that no current activities were existing however each member still treated [redacted] with professional courtesy and with conducted full inspections on each visitUniversal Exterminating Inc has been in existence for twenty years and services hundreds of clients on a yearly basisThere has never been a similar claim like this against Universal Exterminating because the guaranty exists as long as your complaint is validPlease conduct any queries with which will corroborate that Universal Exterminating is all about proper and thorough servicing and customer etiquetteIf any concerns or additional questions are necessary, please do not hesitate to contact our office so that all queries can be satisfied

Revdex.com:At this time, I have not been contacted by Universal Exterminator regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] was initially treated for the complainant of mice in October 2014 and our company's policy is that this service comes with a one year guaranty. This guaranty however relates to if the recurrence of the complaint is valid. Further explanation of this example of this guaranty means that if...

the client is truly experiencing a recurring issue, then any follow up service is conducted at no additional charges. On the initial service visit, all applicable openings were treated with tracking powder and sealed within [redacted] residence. These openings are further described as radiators, water pipes located beneath the kitchen sinks, bathrooms, and gas lines as well leading to stoves. After these applicable locations are treated and sealed, bait blocks were placed along with a combination of snap traps and glue traps were placed in strategic locations to catch any mice that may be present inside the home. Approximately two weeks a fter the initial service was conducted, a follow up service visit was conducted to ensure all activities had ceased with which it had. The servicing technician which was the initial servicing technician executed a post inspection which conducted of observations of any additional active mice related activities such as new droppings, mice caught on traps, nesting material, etc. This post inspection concluded with negative findings and corroborated that no new mice activities were occurring however the technician did explain to [redacted] again that the old droppings located from behind the refrigerator needed to be removed. These instructions were initially communicated to [redacted] however for her own personal reasons, she failed to comply with this request. In December 2014, [redacted] requested a technician be dispatched because she still thought she had an active rodent complaint with which a technician was immediately dispatched and concluded that no current activit ies exist. In January 2015, [redacted] again requested service because she thought that she still had a mice issue. A field supervisor responded, conducted an inspection and concluded that there were no current activities. [redacted] then called again a total of three times in March, approximately a week apart from each call claiming that she believed that she had a rodent issue. The responding technician was [redacted] which is one of the field supervisors. The first call with the related inspection concluded that she still had not removed the old droppings from behind the refrigerator so the responding technician removed them for her. The droppings were old and no other droppings were observed throughout the residence. The second call from [redacted] was that she had observed some bait by the radiator located by the front entrance door. The related inspection concluded that rodent bait blocks initially placed in the initial service call was flaking and because someone had accidentally kicked/bumped the radiator, some flakes were now visible which subsequently prompted [redacted] request. Again, another full inspection the residence was conducted during this visit and concluded with no active mice activities observed. The third call was requested approximately a week later because [redacted] daughter thought she had seen something however was unable to accurately describe what she saw. The responding technician conducted another full inspection of the entire residence and which again concluded with no observations of mice activities. After a review of [redacted] account with which consisted of several unnecessary requests, the final responding supervisor directed the office staff that [redacted] account be charged a service fee of $85.00 for each additional visit if it is found that no active mice activities are observed. Several visits were made to accommodate [redacted] who has made it clear that she has a phobia of rodents. Universal Exterminating inc extended all courtesies by accommodating [redacted] however there is a related cost to each visit and which was already absorbed by the company. There were a total of three different technicians that responded and all concluded that no current activities were existing however each member still treated [redacted] with professional courtesy and with conducted full inspections on each visit. Universal Exterminating Inc has been in existence for twenty years and services hundreds of clients on a yearly basis. There has never been a similar claim like this against Universal Exterminating because the guaranty exists as long as your complaint is valid. Please conduct any queries with which will corroborate that Universal Exterminating is all about proper and thorough servicing and customer etiquette. If any concerns or additional questions are necessary, please do not hesitate to contact our office so that all queries can be satisfied.

I contacted this company for treatment of roaches. The owner of the company showed up and thoroughly educated us on pest control. We keep a clean home, but we inherited roaches from the previous owners. The decision was to treat our kitchen and bathroom on the 1st floor. I'm not an exterminator, but I thought the 2nd floor and basement should also be treated to discourage the roaches from migrating throughout the house. Shawn, the owner, thought otherwise. He only treated the 1st floor. He said he would return for a second visit and treatment within 2 weeks. We scheduled and rescheduled many times. His first visit was in April and he finally showed up for the second visit in June. By this time our tenants started complaining about seeing roaches on the second floor. We started seeing more roaches throughout the first floor (bedrooms, basement). Shawn treated the second floor and the second floor (bathroom and kitchen only). He mentioned that he would return in four days to see how things were going. We continued the scheduling and rescheduling charade. We cancelled other appointments to accommodate HIS schedule. We were billed for an ineffective service. We contacted the company about our dissatisfaction, and a nice young lady sympathized with us and seemed as outraged as we were. We wanted to speak with a manager and found out then that Shawn was the manager. The young lady assured us that she could send another reliable technician to handle our problem. We expressed our doubts about this especially since the manager had proven to be a waste of time. She was persistent and guaranteed that this would be resolved. We went ahead and rescheduled for the better exterminator to resolve our issue. We cancelled plans, and emptied our cabinets for what felt like the hundredth time, and he was a no call no show. We called the company and said we had enough - we no longer wanted their service. Bottom line: this company is a waste of time, money, and overall energy. If a person is seeking results, do it yourself or find a more reputable company. We are not habitual complainers, and we are more then willing to be flexible, but this company took advantage of that.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Universal did not do all what was written in their response.  My first initial meeting with Universal was with [redacted], the supervisor in October 2014, he came and I explained there were mice in my house and I would like to have them fill all the house throughout the house and set poison.  He inspected the premises from the top floor to the basement.  He said it would cost $270 and with a year warranty if any activity continues, they will come our each time until it stops.  A gentleman came and filled the holes with a foam type substance.  He did not leave any traps or bait.  he said that was all that was needed.  A week later [redacted] came and I said everything was fine.  A few weeks later, my tenant downstairs said that he keeps hearing noises between the walls and he is not sure if it was caused my mice.  I called [redacted] and told him and he said he was going to send someone out.  when he came he said he saw nothing, but he did leave a sticky pad behind the refridgerator. yet, my tenant kept saying he hears something.  A few weeks went by and my tenant told me he smelt something like a dead mouse and couldn't find where it was.  I called [redacted] and he said he would come out.  He never did come.  My tenant texted me and said he found the dead mouse.  I called [redacted] again to come by the house because obviously what the did was not sufficient.  He did not call me back.  I received a voice message from the main office stating that their techinician has come to my house 3 times and the next time I will have to pay $85.  I immediately called [redacted] and left a message.  he called back and I told him about the message from his office.  He said the girl who left that message doesn't know and he would call her and clear it up and get back to me.  He never called back.  A few days later I called [redacted] again and he picked up.  I asked him why he didn't call me back the last time and he said he thought he did.  I said no someone needs to come to the house and check the holes again because I still have activity.  I did tell him that my daughter said she saw something in her bedroom but wasn't sure.  NO ONE EVER CAME AGAIN.  I left a message for [redacted] stating that I was never told that after 3 visits I would have to pay $85 per visit.  WAS NEVER TOLD.  He said that was the policy and that they came 3 times and if I wanted them to come again, I would have to pay.  I told him I will talk to my attorney because this is wrong.  All this time the sticky was still behind the refridgerator and just last week it caught a mouse.  I had to ask a friend to come over and get it out of the house.  Yes, I do have a phobia of rodents and have difficulty sleeping or doing anything if I know they are around me but can't see them.  I am very distressed about this.  I still have rodents in my house, don't know where they are coming from but obviously the job that Universal did was not sufficient.  Almost all of what their statement says is incorrect and fabricated.  I have proof and a witness that they did not come to my house 3 times.  My tenant can attest to that.  I want either a full refund so that I can go somewhere else or for Universal to come to my house and do a complete job on what I paid them to do and that is to get rid of mice in my house.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  *

Review: I hired Universal Exterminator to fill all the wholes in my one family house located in the Bronx and the said there was a 1 year warranty and that if any sighting of rodents they would come and correct the problem. I paid $270.00 on October 2014 to do the job and they told me they will come back for a year if there is a problem. In March there was a sighting and I called a gentleman named [redacted] ###-###-#### and he said he would stop by and look at the problem. When he came he said there was no sign of anything. My daughter saw something again and I called him again and he said there was nothing. My friend who is staying with me in the basement said he smelt like something died and when I called [redacted] he said he saw nothing. I received a call from the main office from the secretary and she left a voice message saying that they came to my house too many times and if they come again I will have to pay $85. That was not the agreement. I called [redacted] on Saturday May [redacted] and he said he can only come if I pay $85. I told him that was not mentioned to me not once and why are they charging me? I paid the first time in October. They are misrepresenting themselves and I believe trying to get over on my because I am a female and a minority at that. Please help. This is not right how they treat females in this way. I am always being over charged for everything and it's not right. I asked my son to call [redacted] and when he did he said it was not an exterminator and my son called the wrong number. It is not right. Right now I have a mouse in my house and I will have to pay another company more money to fix the problem.Desired Settlement: I would like them to come to my house and do a prober job of eliminating any mice that is in my house and the seal all holes like I requested the first time they came.

Business

Response:

[redacted] was initially treated for the complainant of mice in October 2014 and our company's policy is that this service comes with a one year guaranty. This guaranty however relates to if the recurrence of the complaint is valid. Further explanation of this example of this guaranty means that if the client is truly experiencing a recurring issue, then any follow up service is conducted at no additional charges. On the initial service visit, all applicable openings were treated with tracking powder and sealed within [redacted] residence. These openings are further described as radiators, water pipes located beneath the kitchen sinks, bathrooms, and gas lines as well leading to stoves. After these applicable locations are treated and sealed, bait blocks were placed along with a combination of snap traps and glue traps were placed in strategic locations to catch any mice that may be present inside the home. Approximately two weeks a fter the initial service was conducted, a follow up service visit was conducted to ensure all activities had ceased with which it had. The servicing technician which was the initial servicing technician executed a post inspection which conducted of observations of any additional active mice related activities such as new droppings, mice caught on traps, nesting material, etc. This post inspection concluded with negative findings and corroborated that no new mice activities were occurring however the technician did explain to [redacted] again that the old droppings located from behind the refrigerator needed to be removed. These instructions were initially communicated to [redacted] however for her own personal reasons, she failed to comply with this request. In December 2014, [redacted] requested a technician be dispatched because she still thought she had an active rodent complaint with which a technician was immediately dispatched and concluded that no current activit ies exist. In January 2015, [redacted] again requested service because she thought that she still had a mice issue. A field supervisor responded, conducted an inspection and concluded that there were no current activities. [redacted] then called again a total of three times in March, approximately a week apart from each call claiming that she believed that she had a rodent issue. The responding technician was [redacted] which is one of the field supervisors. The first call with the related inspection concluded that she still had not removed the old droppings from behind the refrigerator so the responding technician removed them for her. The droppings were old and no other droppings were observed throughout the residence. The second call from [redacted] was that she had observed some bait by the radiator located by the front entrance door. The related inspection concluded that rodent bait blocks initially placed in the initial service call was flaking and because someone had accidentally kicked/bumped the radiator, some flakes were now visible which subsequently prompted [redacted] request. Again, another full inspection the residence was conducted during this visit and concluded with no active mice activities observed. The third call was requested approximately a week later because [redacted] daughter thought she had seen something however was unable to accurately describe what she saw. The responding technician conducted another full inspection of the entire residence and which again concluded with no observations of mice activities. After a review of [redacted] account with which consisted of several unnecessary requests, the final responding supervisor directed the office staff that [redacted] account be charged a service fee of $85.00 for each additional visit if it is found that no active mice activities are observed. Several visits were made to accommodate [redacted] who has made it clear that she has a phobia of rodents. Universal Exterminating inc extended all courtesies by accommodating [redacted] however there is a related cost to each visit and which was already absorbed by the company. There were a total of three different technicians that responded and all concluded that no current activities were existing however each member still treated [redacted] with professional courtesy and with conducted full inspections on each visit. Universal Exterminating Inc has been in existence for twenty years and services hundreds of clients on a yearly basis. There has never been a similar claim like this against Universal Exterminating because the guaranty exists as long as your complaint is valid. Please conduct any queries with which will corroborate that Universal Exterminating is all about proper and thorough servicing and customer etiquette. If any concerns or additional questions are necessary, please do not hesitate to contact our office so that all queries can be satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Universal did not do all what was written in their response. My first initial meeting with Universal was with [redacted], the supervisor in October 2014, he came and I explained there were mice in my house and I would like to have them fill all the house throughout the house and set poison. He inspected the premises from the top floor to the basement. He said it would cost $270 and with a year warranty if any activity continues, they will come our each time until it stops. A gentleman came and filled the holes with a foam type substance. He did not leave any traps or bait. he said that was all that was needed. A week later [redacted] came and I said everything was fine. A few weeks later, my tenant downstairs said that he keeps hearing noises between the walls and he is not sure if it was caused my mice. I called [redacted] and told him and he said he was going to send someone out. when he came he said he saw nothing, but he did leave a sticky pad behind the refridgerator. yet, my tenant kept saying he hears something. A few weeks went by and my tenant told me he smelt something like a dead mouse and couldn't find where it was. I called [redacted] and he said he would come out. He never did come. My tenant texted me and said he found the dead mouse. I called [redacted] again to come by the house because obviously what the did was not sufficient. He did not call me back. I received a voice message from the main office stating that their techinician has come to my house 3 times and the next time I will have to pay $85. I immediately called [redacted] and left a message. he called back and I told him about the message from his office. He said the girl who left that message doesn't know and he would call her and clear it up and get back to me. He never called back. A few days later I called [redacted] again and he picked up. I asked him why he didn't call me back the last time and he said he thought he did. I said no someone needs to come to the house and check the holes again because I still have activity. I did tell him that my daughter said she saw something in her bedroom but wasn't sure. NO ONE EVER CAME AGAIN. I left a message for [redacted] stating that I was never told that after 3 visits I would have to pay $85 per visit. WAS NEVER TOLD. He said that was the policy and that they came 3 times and if I wanted them to come again, I would have to pay. I told him I will talk to my attorney because this is wrong. All this time the sticky was still behind the refridgerator and just last week it caught a mouse. I had to ask a friend to come over and get it out of the house. Yes, I do have a phobia of rodents and have difficulty sleeping or doing anything if I know they are around me but can't see them. I am very distressed about this. I still have rodents in my house, don't know where they are coming from but obviously the job that Universal did was not sufficient. Almost all of what their statement says is incorrect and fabricated. I have proof and a witness that they did not come to my house 3 times. My tenant can attest to that. I want either a full refund so that I can go somewhere else or for Universal to come to my house and do a complete job on what I paid them to do and that is to get rid of mice in my house.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

At this time, I have not been contacted by Universal Exterminator regarding complaint ID [redacted].Sincerely,[redacted]

I contacted this company for treatment of roaches. The owner of the company showed up and thoroughly educated us on pest control. We keep a clean home, but we inherited roaches from the previous owners. The decision was to treat our kitchen and bathroom on the 1st floor. I'm not an exterminator, but I thought the 2nd floor and basement should also be treated to discourage the roaches from migrating throughout the house. Shawn, the owner, thought otherwise. He only treated the 1st floor. He said he would return for a second visit and treatment within 2 weeks. We scheduled and rescheduled many times. His first visit was in April and he finally showed up for the second visit in June. By this time our tenants started complaining about seeing roaches on the second floor. We started seeing more roaches throughout the first floor (bedrooms, basement). Shawn treated the second floor and the second floor (bathroom and kitchen only). He mentioned that he would return in four days to see how things were going. We continued the scheduling and rescheduling charade. We cancelled other appointments to accommodate HIS schedule. We were billed for an ineffective service. We contacted the company about our dissatisfaction, and a nice young lady sympathized with us and seemed as outraged as we were. We wanted to speak with a manager and found out then that Shawn was the manager. The young lady assured us that she could send another reliable technician to handle our problem. We expressed our doubts about this especially since the manager had proven to be a waste of time. She was persistent and guaranteed that this would be resolved. We went ahead and rescheduled for the better exterminator to resolve our issue. We cancelled plans, and emptied our cabinets for what felt like the hundredth time, and he was a no call no show. We called the company and said we had enough - we no longer wanted their service. Bottom line: this company is a waste of time, money, and overall energy. If a person is seeking results, do it yourself or find a more reputable company. We are not habitual complainers, and we are more then willing to be flexible, but this company took advantage of that.