Universal Floors

November 20, 2014In response to [redacted] 's claim, we submit the following.The floor was inspected by the Shawn G [redacted] Vice President and the salesman Tim A [redacted] of Universal Floors on the “sheen” of the floorThere was no "stain” involved in the contractThe customer keeps mentioning the word stainThe sheen that was applied on the floor by Universal Floors was a satin finishBecause no sheen type was mentioned in the contract, we agreed in good faith, to add an additional coat of finish in a gloss sheen at no costThis was agreed to by [redacted] in the presence of the man who painted her house and then several days later,she refused to let us come in and complete this final process.We agreed to pay her repairs bills on the HVAC repair if in fact we were at faultShe said she asked an expert [redacted] from “ [redacted] "on what our sanding/finishing process was and did we do it correctlyHe told her something to the effect that we did not use a bag on our machine properly and that the dust that was not contained and clogged the filter [redacted] is a company that does not sand floorsThey do a process called "screening and re-coating which simply removes the top layer of polyurethane with a buffing machine and then they put on a new layer of polyurethaneIn our view, these people are not floor expertsWe have been in business doing this work since and are members of the NWFA (National Wood Flooring Assoc.).The filter did show some dust caught on it which means it did it's jobWhen the Vice President of Universal Floors and met with [redacted] , we noticed the house had the A/C on with most all of the windows openI thought this was strange being that the temperature was in the 90's that dayAnytime you run an A/C unit in degree weather with the windows open, the unit will work very hard and cause ice to form around the coilThis is what we feel happened and what caused the water leakageIn fact, the bill from the HVAC company [redacted] dated 7/24/only lists an emergency pan cut off switch that needed to be replacedIt did not mention anything about the evaporator coil being froze or the unit was full of iceThe cut off switch did not do it’s job of shutting down the unit and therefore caused a flood which she is trying to blame us for.The ceiling/wall damage was not caused by dust being caught in the filterShe opened the windows in above degree weather and left the A/C runningThis was found to be defective and replaced by [redacted] We have been in this business for over years and a filter that is doing it's job collecting dust has never caused a A/C unit to freeze up with ice.In summary, Universal Floors received a signed contract from [redacted] We executed the contract on the day specified and completed the job as specifiedEven though the sheen was not listed on the contract (satin finish is 90% of what we do, gloss is not as common), we stepped up and agreed to give her the gloss coat at no extra charge [redacted] agreed on a specific date for us to put the gloss sheen on the floorsShe was the one who changed the agreement and then refused to pay her billShe also started to accuse Universal Floors of damage that we feel we did not causeThe job total was $We want her to pay the amount of the contract that she signed.Thank you,Tim A