Universal Import, Inc.

Initial Business Response /* (1000, 8, 2017/09/27) */
Hello [redacted],
Thank you for informing us about this issue. However, please note we have a zero tolerance policy regarding fraudulent purchases. On our website we do state that if you have any issues with a purchase, to please contact us so...

that we can help you with this issue. What we would do is close the account immediately, and help you get the package back. Please contact us to [email protected] and provide us the suite number you sent the package to and we can work on the return from there. In addition, please note we already work with any police department that will contact us for information in addition DHM (the Department of Homeland Security) come to our facilities about twice a week. If you wish to report this over the phone please call us to 310-349-1172. Thank you

(The consumer indicated he/she DID NOT accept the response from the business.)Hi, it took them basically 2 weeks to update their website and it is going to cost me nearly $150 more to ship my packages. They have updated their website with a ambiguous statement... " May not be shipped via [redacted]".I would like my $50 membership refunded and the whole cost ($64.91) of shipping it to friend in the US refunded to me. Then I I would like to withdraw everything in my account which is current balance of $63.01 plus the above $64.91 and $50. I hope Revdex.com post this on their site so people know how you do business. Thanks, Ash

Initial Business Response /* (1000, 5, 2017/03/02) */
Hello [redacted],
After reviewing your claim we are providing you with the full refund of the missing items. In the future please be advised when a package is lost or damaged we reimburse the lowest amount when comparing your merchant...

invoices and customs declaration. On your customs declaration you declared $200 versus the exact price of the items $935.
We've refunded you the remaining $735 and you can see the deposit on your account. If you would like a refund please place a refund request on "settings" of your account.
We apologize for the misplacement of your package in our warehouse and thank you for your patience and understanding.
Regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2017/03/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted],
Thank you very much for your response, I appreciate it.
best regards,
[redacted]

Initial Business Response /* (1000, 8, 2017/01/19) */
Hello,
Shipito is more than willing to provide any an all packages shipped to us that were purchased fraudulently. Please contact us directly to [redacted] to solve this issue immediately. Please note that we do not hold goods that were...

purchased fraudulently and have always cooperated in getting those goods back to their rightful owner. We work with authorities on issue like these without any problem.
Once again please contact us immediately to work on this issue if you haven't already.
Regards
Initial Consumer Rebuttal /* (3000, 15, 2017/01/31) */
[redacted]Document Attached[redacted]
We were asked to email 2 pre-paid return shipping labels in order to receive our 2 Video Game Consoles back as of January 31, 2017. but they STILL HAVE NOT BEEN RETURNED. We are proceeding with a Small Claims Lawsuit any time now!

Initial Business Response /* (1000, 5, 2017/10/03) */
Hello Denise,
Please contact us as soon as possible to further investigate and close the account where your package was sent. Please note if the package arrives in the account holders name,no red flag is raised. Please contact us as soon as...

possible to check on this issue. Shipito is more than willing to help catch individuals who are using and giving our service a bad name.
Thank you.
Contact Phone: 310-349-1172
Email: [email protected]

Initial Business Response /* (1000, 5, 2016/11/17) */
Hello,
Whenever a chargeback is filed with [redacted] or the client's card company we place their account on hold until the issue is resolved. In this case the client filed a claim with [redacted] and had their money refunded to them in which they...

then explained that the chargeback was a mistake. We reopened their account and are allowing them to pay back the chargeback amount through wire or bitcoin, not [redacted]. This payment method would ensure that the client would not place a chargeback again for the amount that they owe on their account. We had refunded the client the postage fee they paid to ship their package as well. The client was then notified that their package was available for shipment after they paid the fee in the UK when clearing the package with the company [redacted]. The client failed to pay the company therefore their package was abandoned.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is completely wrong not one of the points made is true. They say my account has been reopened that's false. I filed a claim with [redacted] because this company was refusing to refund me the money paid for delivery. So because of this company's fraud [redacted] refunded me. I didn't say the chargeback was a mistake. I did try to cancel chargeback in the hope I might get my package but [redacted] said they couldn't do that. I don't owe anything on my account as I'm in credit after they eventually refunded me the shipping cost unfortunately after I had already opened dispute with [redacted] this I had advised this business of several times. They say I didn't pay the fee with [redacted] but that's wrong as I have the receipt for this payment. The package was attempted to be delivered three times so how can they say I didn't pay the fees? This business is totally untrustworthy. I have all the emails proving what I say is correct.
Final Business Response /* (4000, 17, 2016/11/30) */
Hello,
Please note that you stated that you paid VAT but you only paid it recently not when they were requesting the funds to be added. Please note that package was destroyed by the courier due to the lack of payment, which was not done on time.
Final Consumer Response /* (4200, 19, 2016/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid the VAT immediately after it was requested. As I said it must have been paid as they tried to deliver the package to me on three separate occasions.

Initial Business Response /* (1000, 5, 2018/02/05) */
Hello [redacted],
As you already know by now, the claim is being appealed and we should be hearing back from them soon. There is a good chance the claim will be approved, but we wont know until we get the results in. As you know, our team is going...

to keep communication with you on ticket 243829 I your Shipito account.
Thank you for your patience.
Initial Consumer Rebuttal /* (3000, 7, 2018/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Really appreciate the response from Shipito on Feb 5th. They said they will follow up with [redacted] and get back to me and follow up with them again if they don't hear back by Feb 9th.
Can I get copies of documents and pictures that has been submitted to [redacted] and when? A confirmation with date stamp and what was sent to [redacted] would be most appreciated.
As I have read the rules on [redacted] on filing claims and the timeline for Shipito has taken a lot lot longer then the the 5-7 biz days stated on [redacted]. We are now 2.5 months into the process...
Final Consumer Response /* (4200, 22, 2018/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Shipito said [redacted] has approved the claim and they are now waiting for the check in order to issue me the credit which can then be turned into a refund onto my [redacted].
I would like to know how it typically takes them to get the check and then issue me the refund into my [redacted] account or credit card.
Final Business Response /* (4000, 31, 2018/03/06) */
[redacted]Document Attached[redacted]
Hello,
Please change the status on this case, as the case has already been resolved on the Shipito end, and the client was reimbursed for the amount for $719.99 on 2/26/2018. The funds in question are available in the client's Shipito to be used for other packages or refunded via [redacted].

Initial Business *esponse /* (1000, 5, 2018/03/15) */
Hello [redacted],
I would like to begin by informing you of who we are, Shipito is a mail forwarding service, essentially like a PO BOX, we allow our clients to receive packages and mail to their mailbox.
Please note that Shipito, is...

not the one who has hacked your [redacted] account at all.We have zero tolerance policy against fraud and any shipments related and would be more than happy to help you recuperate any of the purchases done with your card.
I have searched for the name of [redacted] in our system,and didn't locate any accounts with that name. Is there a tracking number or suite number that should of been within the address, that you can provide me with.
Your cooperation in providing that suite number would be greatly appreciated so that we can close that account, and any accounts related.
If you wish to contact us directly about this please call us at 310-349-1172.
Thank you
Initial Consumer *ebuttal /* (2000, 7, 2018/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand and have not tracking number but do have the address, including Suite number:
[redacted]
2220 ME*IDIAN BLVD
STE *H177
Minden, NV 89423
Phone: 301-842-4767
As I stated previously, there are no charges to recoup, as [redacted] apparently cancelled the order before shipping. The reason is unknown to me, I have contacted [redacted] with no explanation. I do appreciate your response and do not hold your company responsible for the hack on my account.
Thank you,
[redacted]

Hello,I apologize if our information on the site was outdated, however regulation changes are sent to us once they are implemented and therefore, we don't have time to take out any of the products affected prior to the implementation of the rules. However, we hear you on the outdated information,...

and finally updated the site content to ensure our customers are receiving accurate information. Please see the screen shot on the following link [redacted]Please note that the special fees for your package ALJ, have been waived completely ($26) as compensation for any inconvenience we may have caused. if there is anything else that we can help with, please let me know. Thank you

Initial Business Response /* (1000, 5, 2017/10/20) */
Contact Name and Title: Sam, CS Manager
Hello [redacted],
I apologize for this inconvenience! I have responded to the corresponding ticket regarding this matter, and you have been reimbursed.
Thank you!
Initial Consumer Rebuttal /* (3000,...

7, 2017/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I could read the ticket from shipito but so far I´m trying to get the refund to my payment method, not only I want to see it as a credit in my shipito account. So I´m trying to get the real refund, I think this case can be closed but if the refund goes to my payment method because checking my account I can see no refund yet.
Final Consumer Response /* (2000, 10, 2017/11/03) */
The business issued the refund yesterday, so now I can consider this issue has been solved.

Initial Business Response /* (1000, 5, 2016/10/13) */
Hello,
This client's package was mailed out of our system on September 19th and 17th. Our box berry courier only pick up from our California warehouse every Fridays meaning their package was not picked up by the courier until Friday September...

23rd. From there it then can take 15 business days to get to them (this does not include weekends). The package was delivered within 15 business days as it shows delivered on October 12th. That is around 14 business days.
[redacted]
"Packages are picked up in our Hawthorne warehouse once a week, on Friday. Then we fly them from LAX airport to VKO airport, where [redacted] will take care of the express customs clearance and delivery throughout Russia.
All packages need to be mailed out until Thursday 12PM PST Time for [redacted] courier.
Packages from [redacted] warehouse or [redacted] warehouse will need additional 2-3 days to be transported to CA."
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On the calculation page
[redacted]
shipping costs and method of selection no informing about sending by [redacted] only Fridays, add info, or change 15 to 20 days, it will be more real information of delivery interval.
Final Business Response /* (4000, 9, 2016/10/16) */
Hello,
We include it on our website [redacted]
We will speak to our web designer as it should be listed on the calculator when you click on "?".
Thank you,
Final Consumer Response /* (2000, 11, 2016/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, you will be talking with the designer, because I was not obliged to examine each page of your site to understand the information that leads me astray. I chose your company because of the time of delivery are in fact not in line with what is indicated on a specific page.