(The consumer indicated he/she DID NOT accept the response from the business.)Hi, it took them basically weeks to update their website and it is going to cost me nearly $more to ship my packagesThey have updated their website with a ambiguous statement" May not be shipped via ***".I would like my $membership refunded and the whole cost ($64.91) of shipping it to friend in the US refunded to meThen I I would like to withdraw everything in my account which is current balance of $plus the above $and $I hope Revdex.com post this on their site so people know how you do businessThanks, Ash
Initial Business Response / [redacted] (1000, 8, 2017/09/27) */ Hello [redacted] , Thank you for informing us about this issueHowever, please note we have a zero tolerance policy regarding fraudulent purchasesOn our website we do state that if you have any issues with a purchase, to please contact us so that we can help you with this issueWhat we would do is close the account immediately, and help you get the package backPlease contact us to [email protected] and provide us the suite number you sent the package to and we can work on the return from thereIn addition, please note we already work with any police department that will contact us for information in addition DHM (the Department of Homeland Security) come to our facilities about twice a weekIf you wish to report this over the phone please call us to 310-349-Thank you
Initial Business Response / [redacted] (1000, 5, 2017/03/02) */ Hello [redacted] ***, After reviewing your claim we are providing you with the full refund of the missing itemsIn the future please be advised when a package is lost or damaged we reimburse the lowest amount when comparing your merchant invoices and customs declarationOn your customs declaration you declared $versus the exact price of the items $ We've refunded you the remaining $and you can see the deposit on your accountIf you would like a refund please place a refund request on "settings" of your account We apologize for the misplacement of your package in our warehouse and thank you for your patience and understanding Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello ***, Thank you very much for your response, I appreciate it best regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2018/03/06) */ Contact Name and Title: Sam, CS Mgr Hello, Thank you for bringing this to our attention At your earliest convenience, please email [email protected] regarding this, and mention that this matter be escalated to a manager right away Kind regardsWe look forward to hearing from you soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to deal with them because they've done this to many peopleYou can research them online and see all the commentsI'm scared for a retaliationDo not trust this business Final Business Response / [redacted] (4000, 9, 2018/03/12) */ Hello, We can take care of this case here through Revdex.com monitoringPlease note, that Shipito has a zero-tolerance policy against fraud, and activities related Oftentimes, as a reshipped we are labeled as an accomplice of the scammer, which is most certainly not the caseAs soon as we heard about this we placed a hold on the account until we get to the bottom of thisIf you could provide us with evidence that the order was cancelled and a prepaid label to return your goods, we would be glad to do so If you would like to speak to someone in person, please call 310-349-Once again, please don't just go off what you heard and see on the internetWe still have your package and once we have the appropriate proof, we can definitely send it back to you Thank you
Initial Business Response / [redacted] (1000, 5, 2017/10/11) */ Contact Name and Title: [redacted] , CS Mgr Contact Email: [redacted] Hello ***, I apologize for this happening to youWe take these matters seriously, and will do everything we can to work with you through this Attached to this response is my contact informationIf you could please provide proof of the transaction at the email provided, such as a statement for amount specified, we can begin to investigate the matter from there I look forward to hearing from you Kind regards, [redacted] Shipito Customer Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/10/03) */ Hello Denise, Please contact us as soon as possible to further investigate and close the account where your package was sentPlease note if the package arrives in the account holders name,no red flag is raisedPlease contact us as soon as possible to check on this issueShipito is more than willing to help catch individuals who are using and giving our service a bad name Thank you Contact Phone: 310-349- Email: [email protected]
Initial Business Response / [redacted] (1000, 8, 2017/07/20) */ Contact Name and Title: Mariana Contact Phone: [redacted] Contact Email: [redacted] Hello ***, I'm very sorry to hear about this indecent till nowSince we were not contacted prior to this message, in regards to the fraudulent activities being conducted,we were not able to close the account sooner At this point we have closed the account, and the perpetrator will no longer have accessShipito is not aware of how the packages are obtained if the names on the parcels match the account holders name and are properly addressed to their Shipito suiteAll packages that arrived to this individuals suite were addressed to him self " [redacted] "In addition, Shipito has several security checks that clients need to pass if we see a red flag within their accountIn this case we did request one form of identification, which they providedIf Shipito was alerted about the fraud, the account would have been closed sooner and the shipments would have been returned to the merchants Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to answer the phoneI tried several times, even had coworker tryI can't report anything if you don't answerWhen I called Minden police they told me they were aware of this address and the scam problemThey know what's going onI have reported this company's to the fraud investigators at [redacted] Credit Card Final Consumer Response / [redacted] (2000, 16, 2017/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Again, in their own words (two NEW purchases from [redacted] ) it is continuing to be a place for stolen credit card merchandise to land, which proves my point I appreciate the response and I do consider this matter closed Thank you for taking the time to looking into this situation and I believe it will definitely make things better Final Business Response / [redacted] (4000, 14, 2017/08/02) */ Hello ***, The phone number to call is [redacted] You can call from Monday to Friday 7am-5pm (Pacific Time) The account is already closed and they have two new purchases from [redacted] which we are working on returningIf these were purchased with your credit card please let us know, or have [redacted] contact us at their earliest convenienceEither way these will be returned to the merchant shortly As previously stated, if we would of had this report before shipping the parcels, they would of been shut down priorWe have a zero tolerance policy regarding any fraudulent activities here at ShipitoWe cooperate with all authorities and other investigative agencies regarding identity theft casesWe have security measures within our system that allow us to best root out unauthorized paymentsOnce again if you would like to speak to me, please call [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2016/11/17) */ Hello, Whenever a chargeback is filed with [redacted] or the client's card company we place their account on hold until the issue is resolvedIn this case the client filed a claim with [redacted] and had their money refunded to them in which they then explained that the chargeback was a mistakeWe reopened their account and are allowing them to pay back the chargeback amount through wire or bitcoin, not [redacted] ***This payment method would ensure that the client would not place a chargeback again for the amount that they owe on their accountWe had refunded the client the postage fee they paid to ship their package as wellThe client was then notified that their package was available for shipment after they paid the fee in the UK when clearing the package with the company ***The client failed to pay the company therefore their package was abandoned Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is completely wrong not one of the points made is trueThey say my account has been reopened that's falseI filed a claim with [redacted] because this company was refusing to refund me the money paid for deliverySo because of this company's fraud [redacted] refunded meI didn't say the chargeback was a mistakeI did try to cancel chargeback in the hope I might get my package but [redacted] said they couldn't do thatI don't owe anything on my account as I'm in credit after they eventually refunded me the shipping cost unfortunately after I had already opened dispute with [redacted] this I had advised this business of several timesThey say I didn't pay the fee with [redacted] but that's wrong as I have the receipt for this paymentThe package was attempted to be delivered three times so how can they say I didn't pay the fees? This business is totally untrustworthyI have all the emails proving what I say is correct Final Business Response / [redacted] (4000, 17, 2016/11/30) */ Hello, Please note that you stated that you paid VAT but you only paid it recently not when they were requesting the funds to be addedPlease note that package was destroyed by the courier due to the lack of payment, which was not done on time Final Consumer Response / [redacted] (4200, 19, 2016/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid the VAT immediately after it was requestedAs I said it must have been paid as they tried to deliver the package to me on three separate occasions
Initial Business Response / [redacted] (1000, 8, 2017/01/19) */ Hello, Shipito is more than willing to provide any an all packages shipped to us that were purchased fraudulentlyPlease contact us directly to ***-***- [redacted] to solve this issue immediatelyPlease note that we do not hold goods that were purchased fraudulently and have always cooperated in getting those goods back to their rightful ownerWe work with authorities on issue like these without any problem Once again please contact us immediately to work on this issue if you haven't already Regards Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/01/31) */ ***Document Attached [redacted] We were asked to email pre-paid return shipping labels in order to receive our Video Game Consoles back as of January 31, but they STILL HAVE NOT BEEN RETURNEDWe are proceeding with a Small Claims Lawsuit any time now!
Initial Business Response / [redacted] (1000, 5, 2017/05/21) */ Hello, We completely understand your frustration and we do what we can on our end to prevent fraudulent activities from occurringWe however, cannot monitor what happens outside of our website/services in which you should reach out to [redacted] to prevent your account from getting hackedWe have legitimate clients who use our services for forwarding therefore it is unfair to generalize our company based on a hacker which got a hold of your amazon account Thank you, ***
(The consumer indicated he/she DID NOT accept the response from the business.)Hi, it took them basically weeks to update their website and it is going to cost me nearly $more to ship my packagesThey have updated their website with a ambiguous statement" May not be shipped via ***".I would like my $membership refunded and the whole cost ($64.91) of shipping it to friend in the US refunded to meThen I I would like to withdraw everything in my account which is current balance of $plus the above $and $I hope Revdex.com post this on their site so people know how you do businessThanks, Ash
Initial Business Response / [redacted] (1000, 8, 2017/09/27) */ Hello [redacted] , Thank you for informing us about this issueHowever, please note we have a zero tolerance policy regarding fraudulent purchasesOn our website we do state that if you have any issues with a purchase, to please contact us so that we can help you with this issueWhat we would do is close the account immediately, and help you get the package backPlease contact us to [email protected] and provide us the suite number you sent the package to and we can work on the return from thereIn addition, please note we already work with any police department that will contact us for information in addition DHM (the Department of Homeland Security) come to our facilities about twice a weekIf you wish to report this over the phone please call us to 310-349-Thank you
Initial Business Response / [redacted] (1000, 5, 2017/03/02) */ Hello [redacted] ***, After reviewing your claim we are providing you with the full refund of the missing itemsIn the future please be advised when a package is lost or damaged we reimburse the lowest amount when comparing your merchant invoices and customs declarationOn your customs declaration you declared $versus the exact price of the items $ We've refunded you the remaining $and you can see the deposit on your accountIf you would like a refund please place a refund request on "settings" of your account We apologize for the misplacement of your package in our warehouse and thank you for your patience and understanding Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hello ***, Thank you very much for your response, I appreciate it best regards, [redacted]
Initial Business Response / [redacted] (1000, 5, 2018/03/06) */ Contact Name and Title: Sam, CS Mgr Hello, Thank you for bringing this to our attention At your earliest convenience, please email [email protected] regarding this, and mention that this matter be escalated to a manager right away Kind regardsWe look forward to hearing from you soon Initial Consumer Rebuttal / [redacted] (3000, 7, 2018/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want to deal with them because they've done this to many peopleYou can research them online and see all the commentsI'm scared for a retaliationDo not trust this business Final Business Response / [redacted] (4000, 9, 2018/03/12) */ Hello, We can take care of this case here through Revdex.com monitoringPlease note, that Shipito has a zero-tolerance policy against fraud, and activities related Oftentimes, as a reshipped we are labeled as an accomplice of the scammer, which is most certainly not the caseAs soon as we heard about this we placed a hold on the account until we get to the bottom of thisIf you could provide us with evidence that the order was cancelled and a prepaid label to return your goods, we would be glad to do so If you would like to speak to someone in person, please call 310-349-Once again, please don't just go off what you heard and see on the internetWe still have your package and once we have the appropriate proof, we can definitely send it back to you Thank you
Initial Business Response / [redacted] (1000, 5, 2017/10/11) */ Contact Name and Title: [redacted] , CS Mgr Contact Email: [redacted] Hello ***, I apologize for this happening to youWe take these matters seriously, and will do everything we can to work with you through this Attached to this response is my contact informationIf you could please provide proof of the transaction at the email provided, such as a statement for amount specified, we can begin to investigate the matter from there I look forward to hearing from you Kind regards, [redacted] Shipito Customer Support Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/10/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/10/03) */ Hello Denise, Please contact us as soon as possible to further investigate and close the account where your package was sentPlease note if the package arrives in the account holders name,no red flag is raisedPlease contact us as soon as possible to check on this issueShipito is more than willing to help catch individuals who are using and giving our service a bad name Thank you Contact Phone: 310-349- Email: [email protected]
Initial Business Response / [redacted] (1000, 8, 2017/07/20) */ Contact Name and Title: Mariana Contact Phone: [redacted] Contact Email: [redacted] Hello ***, I'm very sorry to hear about this indecent till nowSince we were not contacted prior to this message, in regards to the fraudulent activities being conducted,we were not able to close the account sooner At this point we have closed the account, and the perpetrator will no longer have accessShipito is not aware of how the packages are obtained if the names on the parcels match the account holders name and are properly addressed to their Shipito suiteAll packages that arrived to this individuals suite were addressed to him self " [redacted] "In addition, Shipito has several security checks that clients need to pass if we see a red flag within their accountIn this case we did request one form of identification, which they providedIf Shipito was alerted about the fraud, the account would have been closed sooner and the shipments would have been returned to the merchants Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They need to answer the phoneI tried several times, even had coworker tryI can't report anything if you don't answerWhen I called Minden police they told me they were aware of this address and the scam problemThey know what's going onI have reported this company's to the fraud investigators at [redacted] Credit Card Final Consumer Response / [redacted] (2000, 16, 2017/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Again, in their own words (two NEW purchases from [redacted] ) it is continuing to be a place for stolen credit card merchandise to land, which proves my point I appreciate the response and I do consider this matter closed Thank you for taking the time to looking into this situation and I believe it will definitely make things better Final Business Response / [redacted] (4000, 14, 2017/08/02) */ Hello ***, The phone number to call is [redacted] You can call from Monday to Friday 7am-5pm (Pacific Time) The account is already closed and they have two new purchases from [redacted] which we are working on returningIf these were purchased with your credit card please let us know, or have [redacted] contact us at their earliest convenienceEither way these will be returned to the merchant shortly As previously stated, if we would of had this report before shipping the parcels, they would of been shut down priorWe have a zero tolerance policy regarding any fraudulent activities here at ShipitoWe cooperate with all authorities and other investigative agencies regarding identity theft casesWe have security measures within our system that allow us to best root out unauthorized paymentsOnce again if you would like to speak to me, please call [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2016/11/17) */ Hello, Whenever a chargeback is filed with [redacted] or the client's card company we place their account on hold until the issue is resolvedIn this case the client filed a claim with [redacted] and had their money refunded to them in which they then explained that the chargeback was a mistakeWe reopened their account and are allowing them to pay back the chargeback amount through wire or bitcoin, not [redacted] ***This payment method would ensure that the client would not place a chargeback again for the amount that they owe on their accountWe had refunded the client the postage fee they paid to ship their package as wellThe client was then notified that their package was available for shipment after they paid the fee in the UK when clearing the package with the company ***The client failed to pay the company therefore their package was abandoned Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is completely wrong not one of the points made is trueThey say my account has been reopened that's falseI filed a claim with [redacted] because this company was refusing to refund me the money paid for deliverySo because of this company's fraud [redacted] refunded meI didn't say the chargeback was a mistakeI did try to cancel chargeback in the hope I might get my package but [redacted] said they couldn't do thatI don't owe anything on my account as I'm in credit after they eventually refunded me the shipping cost unfortunately after I had already opened dispute with [redacted] this I had advised this business of several timesThey say I didn't pay the fee with [redacted] but that's wrong as I have the receipt for this paymentThe package was attempted to be delivered three times so how can they say I didn't pay the fees? This business is totally untrustworthyI have all the emails proving what I say is correct Final Business Response / [redacted] (4000, 17, 2016/11/30) */ Hello, Please note that you stated that you paid VAT but you only paid it recently not when they were requesting the funds to be addedPlease note that package was destroyed by the courier due to the lack of payment, which was not done on time Final Consumer Response / [redacted] (4200, 19, 2016/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid the VAT immediately after it was requestedAs I said it must have been paid as they tried to deliver the package to me on three separate occasions
Initial Business Response / [redacted] (1000, 8, 2017/01/19) */ Hello, Shipito is more than willing to provide any an all packages shipped to us that were purchased fraudulentlyPlease contact us directly to ***-***- [redacted] to solve this issue immediatelyPlease note that we do not hold goods that were purchased fraudulently and have always cooperated in getting those goods back to their rightful ownerWe work with authorities on issue like these without any problem Once again please contact us immediately to work on this issue if you haven't already Regards Initial Consumer Rebuttal / [redacted] (3000, 15, 2017/01/31) */ ***Document Attached [redacted] We were asked to email pre-paid return shipping labels in order to receive our Video Game Consoles back as of January 31, but they STILL HAVE NOT BEEN RETURNEDWe are proceeding with a Small Claims Lawsuit any time now!
Initial Business Response / [redacted] (1000, 5, 2017/05/21) */ Hello, We completely understand your frustration and we do what we can on our end to prevent fraudulent activities from occurringWe however, cannot monitor what happens outside of our website/services in which you should reach out to [redacted] to prevent your account from getting hackedWe have legitimate clients who use our services for forwarding therefore it is unfair to generalize our company based on a hacker which got a hold of your amazon account Thank you, ***