Universal Insurance Company

Review: ON APR 9TH 2015, I CALLED UNIVERSAL INSURANCE COMPANY AND SPOKE WITH A MICHAEL B. I CALLED TO MAKE SURE MY RECENTLY PURCHASED VEHICLE HAD BEEN ADDED TO THE POLICY, IT HAD NOT BEEN SO MICHAEL CONTINUED TO ASSIST ME WITH ADDING THE VEHICLE TO THE POLICY AND ADVISED ME THAT I COULD PAY MY RATE THAT I HAD THEN AND PAY THE ADDITIONAL WHEN I RECEIVED A LETTER FROM UNIVERSAL INSURANCE COMPANY WITH THE ADDITIONAL AMOUNT WHICH AT THAT TIME HE QUOTED ME $166.87 A MONTH FOR THREE VEHICLES I AGREED AND PAID $96.87 FOR MY PREMIUM. A WEEK LATER I RECEIVED A LETTER FROM UNIVERSAL STATING I NEEDED TO PAY $102.00 AND SOME ODD CENTS, I CONTACTED WITH MY LOCAL AGENT AND SHE ADVISED ME TO PAY THE ADDITIONAL AMOUNT I WAS QUOTED BY MICHEAL ON 04092015 SO I DID PROCESS A PAYMENT OF $68.00 AND CONTINUED ON DRIVING AS I NORMALLY WOULD. ON 05/12/2015 I CALLED TO PAY MY INSURANCE TO BE TOLD THAT MY POLICY HAD BEEN CANCELLED. I CONTACTED WITH MY LOCAL AGENT WHO CONTACTED DIRECTLY WITH UNIVERSAL BECAUSE I WAS NEVER ADVISED VIA LETTER OR EMAIL MY POLICY WAS CANCELLED,I WAS FORCED TO PAY $226.18 TO GET MY INSURANCE REINSTATED, I RECEIVED NO WRITTEN NOTICE OF CANCELLATION OR ANYTHING, I COULD HAVE BEEN HURT AND NOT BEEN ABLE TO USE MY INSURANCE, WHEN I CONTACTED WITH UNIVERSAL THE AGENTS WERE RUDE AND ACTED AS IF THEY DID NOT CARE ABOUT ME BEING PROVIDED WITH MISINFORMATION.Desired Settlement: REFUND FOR THE FEES CHARGED TO ME FOR THE REINSTATEMENT AND AN INVESTIGATION INTO AGENTS PROVIDING MISINFORMATION, AND BETTER CUSTOMER SERVICE TRAINING

Business

Response:

Kelly Mace