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Universal Interiors Remodel Reviews (10)

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Universal Interiors Remodel Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I am always reachable to all my customers past, present and future,by phone, email or textThe repairs Mr [redacted] is speaking of I had every intention to makeI apologize it was not completed in the timely fashion Mr [redacted] and I had both hopedBusiness can get hairy at timesBefore I even had a chance to discuss a date to re-schedule Mr [redacted] had already hired a 3rd party to make the repairs, in which, I agreed to pay a portion of the invoice (as a courtesy), after the fact, as the total bill did not include items that would have been my responsibilityI am and always have been fair and easy to work with and strive to have every project completed to every customers 100% satisfactionhiring the third party was a decision Mr [redacted] made without as much as discussing it with meMr [redacted] 's contract entitled Mr [redacted] to a year worry free warranty, which Mr [redacted] unfortunately voided by having a 3rd party come back and make the minor repairsAt an outrageous cost I might addWe make all repairs in house as we would have on Mr [redacted] 's project without further cost to Mr [redacted] I cannot pay for a decision Mr [redacted] made to be unreasonable, if I were to do so with every unreasonable client I would be out of businessHowever I am willing to send Mr [redacted] a portion of the invoices reimbursement as I realize there were repairs that were my responsibility to be madeWish you the best of luck Mr [redacted] and I sincerely apologize you were not completely satisfied as the rest of our customers to date have beenIn short if Mr [redacted] would contact me to discuss a reasonable resolution I am willing to do soThank You Sent on: 9/10/4:40:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] 's claims that he did not have a chance to discuss rescheduling repairs, and that I hired a third party to complete the work without consulting him, are actually false The last day his workers were at my house and left the work uncompleted was Friday, August Throughout the next week Mr [redacted] remained in contact with me, continuously telling me that he was going to take care of the problems; I have complete records on my phone of text messages to this effect from Mr [redacted] However the next Friday, August was the last day I heard from Mr [redacted] , after his workers failed to show up to complete repairs despite his assurances they would arrive that day It was the next day, Saturday August, that I sent Mr [redacted] an email informing him that, due to his continued inability to resolve the problem, I would have to seek a resolution from outside sources and I would be passing the bill along to him - I am attaching a copy of this email, which I never received a response to Mr [redacted] had yet another week after this to take care of the issue, and it was only after Friday, August when I sent him the invoices for reimbursement that he decided to renew contact with me about this issue, to dispute the charges In short, while Mr [redacted] claims that he is "always reachable" and my actions were taken "without as much as discussing it" with him, he allowed two full weeks to pass without resolving the issue, during one of which he actually not reachable at all, as he failed to respond to my emails, calls, or texts, after I attempted to contact him to discuss this issue specifically Mr [redacted] 's inability to represent the facts of this case truthfully as he knows them to be casts doubt on his claim of an intention to deal fairly with me in regard to this problem Mr [redacted] has also contacted me directly and offered to reimburse me for $350, which is less than half of the actual expenses required to resolve all the problems he caused, and is therefore unacceptable to me; I have replied to his offer directly to this effect and to the effect that he will be hearing from my attorney shortly if I am not fairly reimbursed for the expenses he has caused Regards, [redacted]

After I sent the reply to this response, to the effect that it was not acceptable to me, the business contacted me directly and eventually reimbursed me with an amount that is satisfactory, so I now consider the complaint resolved. *** ***

After I sent the reply to this response, to the effect that it was not acceptable to me, the business contacted me directly and eventually reimbursed me with an amount that is satisfactory, so I now consider the complaint resolved. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr***'s claims that he did not have a chance to discuss rescheduling repairs, and that I hired a third party to complete the work without consulting him, are actually false. The last day his workers were at my house and left the work uncompleted was Friday, August. Throughout the next week Mr*** remained in contact with me, continuously telling me that he was going to take care of the problems; I have complete records on my phone of text messages to this effect from Mr***. However the next Friday, August was the last day I heard from Mr***, after his workers failed to show up to complete repairs despite his assurances they would arrive that day. It was the next day, Saturday August, that I sent Mr*** an email informing him that, due to his continued inability to resolve the problem, I would have to seek a resolution from outside sources and I would be passing the bill along to him - I am attaching a copy of this email, which I never received a response to. Mr*** had yet another week after this to take care of the issue, and it was only after Friday, August when I sent him the invoices for reimbursement that he decided to renew contact with me about this issue, to dispute the charges. In short, while Mr*** claims that he is "always reachable" and my actions were taken "without as much as discussing it" with him, he allowed two full weeks to pass without resolving the issue, during one of which he actually not reachable at all, as he failed to respond to my emails, calls, or texts, after I attempted to contact him to discuss this issue specifically. Mr***'s inability to represent the facts of this case truthfully as he knows them to be casts doubt on his claim of an intention to deal fairly with me in regard to this problem. Mr*** has also contacted me directly and offered to reimburse me for $350, which is less than half of the actual expenses required to resolve all the problems he caused, and is therefore unacceptable to me; I have replied to his offer directly to this effect and to the effect that he will be hearing from my attorney shortly if I am not fairly reimbursed for the expenses he has caused
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
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Company Name: Universal Interiors Remodel
Company Contact: *** ***
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: I am always reachable to all my customers past, present and future,by phone, email or textThe repairs Mr*** is speaking of I had every intention to makeI apologize it was not completed in the timely fashion Mr*** and I had both hopedBusiness can get hairy at timesBefore I even had a chance to discuss a date to re-schedule Mr*** had already hired a 3rd party to make the repairs, in which, I agreed to pay a portion of the invoice (as a courtesy), after the fact, as the total bill did not include items that would have been my responsibilityI am and always have been fair and easy to work with and strive to have every project completed to every customers 100% satisfactionhiring the third party was a decision Mr*** made without as much as discussing it with meMr***'s contract entitled Mr*** to a year worry free warranty, which Mr*** unfortunately voided by having a 3rd party come back and make the minor repairsAt an outrageous cost I might addWe make all repairs in house as we would have on Mr***'s project without further cost to Mr***I cannot pay for a decision Mr*** made to be unreasonable, if I were to do so with every unreasonable client I would be out of businessHowever I am willing to send Mr*** a portion of the invoices reimbursement as I realize there were repairs that were my responsibility to be madeWish you the best of luck Mr*** and I sincerely apologize you were not completely satisfied as the rest of our customers to date have beenIn short if Mr*** would contact me to discuss a reasonable resolution I am willing to do soThank You Sent on: 9/10/4:40:PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***'s claims that he did not have a chance to discuss rescheduling repairs, and that I hired a third party to complete the work without consulting him, are actually false. The last day his workers were at my house and left the work uncompleted was Friday, August. Throughout the next week Mr*** remained in contact with me, continuously telling me that he was going to take care of the problems; I have complete records on my phone of text messages to this effect from Mr***. However the next Friday, August was the last day I heard from Mr***, after his workers failed to show up to complete repairs despite his assurances they would arrive that day. It was the next day, Saturday August, that I sent Mr*** an email informing him that, due to his continued inability to resolve the problem, I would have to seek a resolution from outside sources and I would be passing the bill along to him - I am attaching a copy of this email, which I never received a response to. Mr*** had yet another week after this to take care of the issue, and it was only after Friday, August when I sent him the invoices for reimbursement that he decided to renew contact with me about this issue, to dispute the charges. In short, while Mr*** claims that he is "always reachable" and my actions were taken "without as much as discussing it" with him, he allowed two full weeks to pass without resolving the issue, during one of which he actually not reachable at all, as he failed to respond to my emails, calls, or texts, after I attempted to contact him to discuss this issue specifically. Mr***'s inability to represent the facts of this case truthfully as he knows them to be casts doubt on his claim of an intention to deal fairly with me in regard to this problem. Mr*** has also contacted me directly and offered to reimburse me for $350, which is less than half of the actual expenses required to resolve all the problems he caused, and is therefore unacceptable to me; I have replied to his offer directly to this effect and to the effect that he will be hearing from my attorney shortly if I am not fairly reimbursed for the expenses he has caused
Regards,
*** ***

Business Response to a Complaint Complaint ID#: *** Company Name: Universal Interiors Remodel Company Contact: *** *** Company Phone: *** Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
Response: I am always reachable to all my customers past, present and future,by phone, email or textThe repairs Mr*** is speaking of I had every intention to makeI apologize it was not completed in the timely fashion Mr*** and I had both hopedBusiness can get hairy at timesBefore I even had a chance to discuss a date to re-schedule Mr*** had already hired a 3rd party to make the repairs, in which, I agreed to pay a portion of the invoice (as a courtesy), after the fact, as the total bill did not include items that would have been my responsibilityI am and always have been fair and easy to work with and strive to have every project completed to every customers 100% satisfactionhiring the third party was a decision Mr*** made without as much as discussing it with meMr***'s contract entitled Mr*** to a year worry free warranty, which Mr*** unfortunately voided by having a 3rd party come back and make the minor repairsAt an outrageous cost I might addWe make all repairs in house as we would have on Mr***'s project without further cost to Mr***I cannot pay for a decision Mr*** made to be unreasonable, if I were to do so with every unreasonable client I would be out of businessHowever I am willing to send Mr*** a portion of the invoices reimbursement as I realize there were repairs that were my responsibility to be madeWish you the best of luck Mr*** and I sincerely apologize you were not completely satisfied as the rest of our customers to date have beenIn short if Mr*** would contact me to discuss a reasonable resolution I am willing to do soThank You Sent on: 9/10/4:40:PM

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Universal Interiors Remodel Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: ...

Response: I am always reachable to all my customers past, present and future,by phone, email or text. The repairs Mr. [redacted] is speaking of I had every intention to make. I apologize it was not completed in the timely fashion Mr. [redacted] and I had both hoped. Business can get hairy at times. Before I even had a chance to discuss a date to re-schedule Mr. [redacted] had already hired a 3rd party to make the repairs, in which, I agreed to pay a portion of the invoice (as a courtesy), after the fact, as the total bill did not include items that would have been my responsibility. I am and always have been fair and easy to work with and strive to have every project completed to every customers 100% satisfaction. hiring the third party was a decision Mr. [redacted] made without as much as discussing it with me. Mr. [redacted]'s contract entitled Mr. [redacted] to a 1 year worry free warranty, which Mr. [redacted] unfortunately voided by having a 3rd party come back and make the minor repairs. At an outrageous cost I might add. We make all repairs in house as we would have on Mr. [redacted]'s project without further cost to Mr. [redacted]. I cannot pay for a decision Mr. [redacted] made to be unreasonable, if I were to do so with every unreasonable client I would be out of business. However I am willing to send Mr. [redacted] a portion of the invoices reimbursement as I realize there were repairs that were my responsibility to be made. Wish you the best of luck Mr. [redacted] and I sincerely apologize you were not completely satisfied as the rest of our customers to date have been. In short if Mr. [redacted] would contact me to discuss a reasonable resolution I am willing to do so. Thank You Sent on: 9/10/2015 4:40:40 PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted]'s claims that he did not have a chance to discuss rescheduling repairs, and that I hired a third party to complete the work without consulting him, are actually false.  The last day his workers were at my house and left the work uncompleted was Friday, 14 August.  Throughout the next week Mr. [redacted] remained in contact with me, continuously telling me that he was going to take care of the problems; I have complete records on my phone of text messages to this effect from Mr. [redacted].  However the next Friday, 21 August was the last day I heard from Mr. [redacted], after his workers failed to show up to complete repairs despite his assurances they would arrive that day.  It was the next day, Saturday 22 August, that I sent Mr. [redacted] an email informing him that, due to his continued inability to resolve the problem, I would have to seek a resolution from outside sources and I would be passing the bill along to him - I am attaching a copy of this email, which I never received a response to.  Mr. [redacted] had yet another week after this to take care of the issue, and it was only after Friday, 28 August when I sent him the invoices for reimbursement that he decided to renew contact with me about this issue, to dispute the charges.  In short, while Mr. [redacted] claims that he is "always reachable" and my actions were taken "without as much as discussing it" with him, he allowed two full weeks to pass without resolving the issue, during one of which he actually not reachable at all, as he failed to respond to my emails, calls, or texts, after I attempted to contact him to discuss this issue specifically.  Mr. [redacted]'s inability to represent the facts of this case truthfully as he knows them to be casts doubt on his claim of an intention to deal fairly with me in regard to this problem.  Mr. [redacted] has also contacted me directly and offered to reimburse me for $350, which is less than half of the actual expenses required to resolve all the problems he caused, and is therefore unacceptable to me; I have replied to his offer directly to this effect and to the effect that he will be hearing from my attorney shortly if I am not fairly reimbursed for the expenses he has caused.
Regards,
[redacted]

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Address: 103 E. Mason St., Millerstown, Kentucky, United States, 42726

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