To whom it may concern By way of introduction… my name is [redacted] and I am the president of Universal Linen Service. We are in receipt of the above mentioned complaint. I personally do not know [redacted] but I have reached out to her and requested a face-to-face meeting. Our General Manager,...
however, has discussed her issues with her. Universal ‘s customers sign both binding service agreements and personal guarantees. The language in P5 of the agreement is very clear… “any complaints about the quality of the service which have not been taken care of in the normal course of business must be sent by registered letter to the Supplier’s General Manager.” This was [redacted]e on July 25th… five days after she filed her complaint with your organization? I won’t address the specifics of her complaint but I will say that our service managers are well educated in the importance of service agreements for both our company as well as the customer. Thank you for bringing this to our attention and can assure you that if given the opportunity to meet with Ms. [redacted] I will correct any issues that she may have. [redacted] President Universal Linen Service
Regarding your August 26th letter… I just realized that I did not attach Ms. [redacted]’s August email or the proposed addendum on my last correspondence with you. I have attached both to this email as I would like for them to be on record. Ms. [redacted] and I are obviously not going to agree on this matter. I in no way feel that Universal or I have been dishonest. The new route person that we assigned to her account did in fact overlook one bundle of towels which he says he returned to her within 20 minutes… not 2 hours. I guess she meant it when she said “I promise I will remain a huge _ _ _ _ _ _ _ pain in your _ _ _ until you let me out of contract or give me a fair deal.” And that simply doesn’t seem like a reasonable way to reach a compromise. Thank you for your time [redacted] To whom it may concern, I did meet with Ms. [redacted] last week along with our Louisville General Manager I and thought we had closure, however, she refused to sign the attached addendum to our service agreement…. I did “X” out part of my cell number on the attachment that I’m forwarding to you since this is a public record. I have also attached her last response to me. I guess we will have to agree to disagree. I will, however, continue to monitor her account and make every attempt to meet her expectations. Thank you for your assistance and the valuable service you provide to our community. To whom it may concern By way of introduction… my name is [redacted] and I am the president of Universal Linen Service. We are in receipt of the above mentioned complaint. I personally do not know [redacted] but I have reached out to her and requested a face-to-face meeting. Our General Manager, however, has discussed her issues with her. Universal ‘s customers sign both binding service agreements and personal guarantees. The language in P5 of the agreement is very clear… “any complaints about the quality of the service which have not been taken care of in the normal course of business must be sent by registered letter to the Supplier’s General Manager.” This was [redacted]e on July 25th… five days after she filed her complaint with your organization? I won’t address the specifics of her complaint but I will say that our service managers are well educated in the importance of service agreements for both our company as well as the customer. Thank you for bringing this to our attention and can assure you that if given the opportunity to meet with Ms. [redacted] I will correct any issues that she may have. [redacted]PresidentUniversal Linen Service Our focus is on long term customer partnerships by delivering clean, pressed linen, towels, mats and wearables on time and complete! I will call you back when the lunch rush is through.. I think our call was dropped, and circumstance in the restaurant prevented me from calling you back right away. but in summary, when we were face to face, you agreed to write the addendum to allow me to pull out of the contract at any time if my service was unsatisfactory. when [redacted] gave me this addendum, and I told him to take it back to you because this was not what we had discussed, he acknowledged that you told him this was all you were willing to give. I find it dishonest that you would shake hands on an agreement then go change your mind when you are behind your office door. once again you have shown how little universal cares for its clients. again, I am being scolded and punished for insisting on good service. rescinding the offer of free service for a month reveals your true attitude towards customer service- "we [redacted]'t give a fk you signed the dotted line".I liked you [redacted], you seemed like a reasonable guy. now I see that was just some bt presentation. I promise I will remain a huge fking pain in your as until you let me out of contract or give me a fair deal. On Wednesday, August 10, 2016, [redacted] <[redacted]> wrote:[redacted]… I wanted to follow up since our phone call ended abruptly yesterday. I thought my addendum was more than fair but since you didn’t I wanted to make our position clear. I have switched the route driver as I promised and [redacted] will work closely with him to ensure your satisfaction. We will, however, start charging for the service again next week since you decided to not sign the addendum and I will presume that you intend to honor the “term” remaining on your service agreement. You have my cell phone number and my guarantee to respond promptly to any issues should you chose to contact me. I wish you nothing but the best. [redacted] tomorrow is no good for me but I am free Thursday at two On Tuesday, August 2, 2016, [redacted]… is there a good time that we could meet tomorrow to discuss this matter? Hello all, This email is simply to document a summary of the meeting I had on Friday with [redacted] and [redacted]. A copy of my contract with Universal was presented as requested. [redacted] and [redacted] admitted that Universal has failed me many times, and they apologized, The said they would make sure that my account was properly taken care of from now on. I asked for specifics on how they would improve my service and they were not ready with a plan. I have requested a meeting with [redacted] to discuss my dissatisfaction with my linen service and my desire to be let out of my contract. [redacted] and [redacted] said they would get me in touch with him when he returns from vacation in Canada this week. I have requested a legal agreement be drafted as [redacted] suggested, where I can be released from my contract if Universal fails to correct the problems with my service. Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To whom it may concern By way of introduction… my name is [redacted] and I am the president of Universal Linen Service. We are in receipt of the above mentioned complaint. I personally do not know [redacted] but I have reached out to her and requested a face-to-face meeting. Our General Manager,...
however, has discussed her issues with her. Universal ‘s customers sign both binding service agreements and personal guarantees. The language in P5 of the agreement is very clear… “any complaints about the quality of the service which have not been taken care of in the normal course of business must be sent by registered letter to the Supplier’s General Manager.” This was [redacted]e on July 25th… five days after she filed her complaint with your organization? I won’t address the specifics of her complaint but I will say that our service managers are well educated in the importance of service agreements for both our company as well as the customer. Thank you for bringing this to our attention and can assure you that if given the opportunity to meet with Ms. [redacted] I will correct any issues that she may have. [redacted] President Universal Linen Service
Regarding your August 26th letter… I just realized that I did not attach Ms. [redacted]’s August email or the proposed addendum on my last correspondence with you. I have attached both to this email as I would like for them to be on record. Ms. [redacted] and I are obviously not going to agree on this matter. I in no way feel that Universal or I have been dishonest. The new route person that we assigned to her account did in fact overlook one bundle of towels which he says he returned to her within 20 minutes… not 2 hours. I guess she meant it when she said “I promise I will remain a huge _ _ _ _ _ _ _ pain in your _ _ _ until you let me out of contract or give me a fair deal.” And that simply doesn’t seem like a reasonable way to reach a compromise. Thank you for your time [redacted] To whom it may concern, I did meet with Ms. [redacted] last week along with our Louisville General Manager I and thought we had closure, however, she refused to sign the attached addendum to our service agreement…. I did “X” out part of my cell number on the attachment that I’m forwarding to you since this is a public record. I have also attached her last response to me. I guess we will have to agree to disagree. I will, however, continue to monitor her account and make every attempt to meet her expectations. Thank you for your assistance and the valuable service you provide to our community. To whom it may concern By way of introduction… my name is [redacted] and I am the president of Universal Linen Service. We are in receipt of the above mentioned complaint. I personally do not know [redacted] but I have reached out to her and requested a face-to-face meeting. Our General Manager, however, has discussed her issues with her. Universal ‘s customers sign both binding service agreements and personal guarantees. The language in P5 of the agreement is very clear… “any complaints about the quality of the service which have not been taken care of in the normal course of business must be sent by registered letter to the Supplier’s General Manager.” This was [redacted]e on July 25th… five days after she filed her complaint with your organization? I won’t address the specifics of her complaint but I will say that our service managers are well educated in the importance of service agreements for both our company as well as the customer. Thank you for bringing this to our attention and can assure you that if given the opportunity to meet with Ms. [redacted] I will correct any issues that she may have. [redacted]PresidentUniversal Linen Service Our focus is on long term customer partnerships by delivering clean, pressed linen, towels, mats and wearables on time and complete! I will call you back when the lunch rush is through.. I think our call was dropped, and circumstance in the restaurant prevented me from calling you back right away. but in summary, when we were face to face, you agreed to write the addendum to allow me to pull out of the contract at any time if my service was unsatisfactory. when [redacted] gave me this addendum, and I told him to take it back to you because this was not what we had discussed, he acknowledged that you told him this was all you were willing to give. I find it dishonest that you would shake hands on an agreement then go change your mind when you are behind your office door. once again you have shown how little universal cares for its clients. again, I am being scolded and punished for insisting on good service. rescinding the offer of free service for a month reveals your true attitude towards customer service- "we [redacted]'t give a f
k you signed the dotted line".I liked you [redacted], you seemed like a reasonable guy. now I see that was just some b
t presentation. I promise I will remain a huge f
king pain in your a
s until you let me out of contract or give me a fair deal. On Wednesday, August 10, 2016, [redacted] <[redacted]> wrote:[redacted]… I wanted to follow up since our phone call ended abruptly yesterday. I thought my addendum was more than fair but since you didn’t I wanted to make our position clear. I have switched the route driver as I promised and [redacted] will work closely with him to ensure your satisfaction. We will, however, start charging for the service again next week since you decided to not sign the addendum and I will presume that you intend to honor the “term” remaining on your service agreement. You have my cell phone number and my guarantee to respond promptly to any issues should you chose to contact me. I wish you nothing but the best. [redacted] tomorrow is no good for me but I am free Thursday at two On Tuesday, August 2, 2016, [redacted]… is there a good time that we could meet tomorrow to discuss this matter? Hello all, This email is simply to document a summary of the meeting I had on Friday with [redacted] and [redacted]. A copy of my contract with Universal was presented as requested. [redacted] and [redacted] admitted that Universal has failed me many times, and they apologized, The said they would make sure that my account was properly taken care of from now on. I asked for specifics on how they would improve my service and they were not ready with a plan. I have requested a meeting with [redacted] to discuss my dissatisfaction with my linen service and my desire to be let out of my contract. [redacted] and [redacted] said they would get me in touch with him when he returns from vacation in Canada this week. I have requested a legal agreement be drafted as [redacted] suggested, where I can be released from my contract if Universal fails to correct the problems with my service. Thanks,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]