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Universal Lube & Oil Auto Repair

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Universal Lube & Oil Auto Repair Reviews (3)

To whom it may concern: This letter is in response to complaint ID # [redacted] by Ms [redacted] Ms [redacted] requested an AC service to be performed on her vehicle on June 21, After the service was completed, Ms [redacted] was asked to return within 2-days to check for any refrigerant leaks or additional services neededMs [redacted] returned on June 23,for the AC recheckIt was determined the vehicle had a refrigerant leak from the AC Hose Ms [redacted] agreed to the repairsShe was instructed to drive the vehicle and return for a recheck for any additional services/repairs needed within 2-days (also stated on the printed invoice) Ms [redacted] returned on July 15,2014, nearly weeks after the hose replacementMs [redacted] complained of the fan turning on and off intermittently, a separate item not related to the hose replacementMs [redacted] declined the additional charge for the diagnostic needed to determine the cause of her complaint If any additional information is needed, please do not hesitate to contact us directly at [redacted] Thank you, Universal Lube & Oil - Auto Repair LLC

Sent: Tuesday, May 12, 9:AM *** *** *** Subject: Case #*** May 12, To whom it may concern: This letter is in regards to Case ID# *** received by Ms***Ms*** brought her
vehicle in for a requested steering/suspension diagnosticUpon completion of the service, it was noted that there were no present damageDue to the age of Ms***'s vehicle, we recommended to replace the front struts as a routine maintenance (she has not done so since she has had the vehicle)Ms*** declined the recommended service, paid the diagnostic fee, and left the property with the vehicleMs*** called later on that day and stated there was a "hole" in her dashboardThe attendant asked Ms*** to bring the vehicle to the shop to see exactly what she was describing Upon inspection, Ms*** claimed we made/drilled a "hole" in her dashboard while performing the requested diagnosticWe kindly told Ms*** our service only involved checking the suspension/steering areas- struts, mounts, ball joints, tie rods, etcWe have also reviewed camera footage, and at no point was there work done to the area of her complaint We apologize for any inconvenience this has caused; however, we strongly believe that our service did not result in a "hole" being made to the vehicle If any additional information is needed, please do not hesitate to contact us directly Respectfully, Universal Lube & Oil - Auto Repair LLC

To whom it may concern:
 
This letter is in response to complaint ID
#[redacted] by Ms. [redacted]
Ms. [redacted] requested an AC service to be
performed on her vehicle on June 21, 2014. After the service was completed, Ms.
[redacted] was asked to return within 2-3 days to check for any refrigerant leaks
or additional services needed. Ms. [redacted] returned on June 23,2014 for the AC
recheck. It was determined the vehicle had a refrigerant leak from the AC Hose.
Ms. [redacted] agreed to the repairs. She was instructed to drive the vehicle and
return for a recheck for any additional services/repairs needed within 2-3 days
(also stated on the printed invoice).
Ms. [redacted] returned on July 15,2014, nearly 3
weeks after the hose replacement. Ms. [redacted] complained of the fan turning on
and off intermittently, a separate item not related to the hose replacement. Ms.
[redacted] declined the additional charge for the diagnostic needed to determine
the cause of her complaint. 
If any additional information is needed, please do not hesitate to contact us directly at [redacted]
Thank you,
Universal Lube & Oil - Auto Repair LLC

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Address: 12068 Beamer Rd, Houston, Kentucky, United States, 77089-3933

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