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Universal Mechanical

1534 Stephanie Rd SE Ste 101, Rio Rancho, New Mexico, United States, 87124-1424

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Sal of Universal Mechanical and his team were hired to replace the sewer pipes on the property I had recently purchased. Sal assured me that they leave the place just as it was before they worked on it. I was in the midst of taking loads from the old home to the new home, and Sal called and let me know they were done with the job and sent someone to my old residence to meet me to grab the check. I didn't get to see the finished job until later that day when taking a load over. I found out they had used a bako in the process. They simply drove over my back fence and tore it down. They did not fix what they had broken - they left the back fence torn down for anyone to wander from the back alley into my yard. Since then, Sal has stopped answering his phone and his voicemail box is now full and he won't return any calls, because he already took my money and clearly doesn't care that I now have back-alley people coming through my yard. And there is evidence of this, in that my back gate is sometimes found open, letting me know that people have been trying to break in while I'm gone.

This is beyond an issue of Universal Mechanic breaking their word - saying they would leave my property as they found it but clearly lied to my face. This is also an issue of safety, in that I no longer have peace of mind that my back yard is protected, because Universal Mechanical has opened the doors to anyone wandering in that back alley to come onto my property.

Universal Mechanical Response • Jul 25, 2019

I am so sorry this happened. I never meant to ignite any calls or avoid any if my clients. I will personally make sure this gets resolved n corrected. I been out of town working on some new projects n fell behind with small jobs we completed here in Albuquerque. I give you my word as a business man that I will correct this issue. We will put that fence back up. Reason the fence didn’t get put back was because we had no way of stretching like a fence company would. I promise you will be hearing from us to schedule a time n day to put this fence back up. Once again I totally apologize. Please feel fed to call me tomorrow or anytime. My voicemail is now empty in case I’m in the phone n don’t answer. I will get back to you if you leave a message. Thank you for pointing this out to me n making sure I finish what I’ve started. I get caught up work but still no excuse.

Customer Response • Jul 31, 2019

Complaint: ***

I am rejecting this response because:

I have not heard anything from Sal or Universal Mechanical. I wanted to go ahead and decline before the case is closed within 7 days. I will try to contact Sal when free, but I work odd hours so it's been difficult. They have my number on file, should they want to reach out to fix this. I will keep you all posted and close the case once it's resolved.

Regards,

***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 1534 Stephanie Rd SE Ste 101, Rio Rancho, New Mexico, United States, 87124-1424

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