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Universal Printing & Publishing Reviews (1)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:the company is making up stories We were credited the amount because we had proof of purchase Initially we were told that they would give us $if we had a receiptThis was unacceptable Credit card consumers do not have to pay for unsatisfactory merchandise or service I also submitted each copy of our four movesThere was no discount and we didn't ask for anything other than to be properly prepared for our moves (with sufficient equipment like pads, wardrobes, tools) and the last three moves there were issuesThey were slight issues We never claimed to have four beds We had three beds, moved three beds, but only received two mattresses in returnI have photos of each room before the move and all three bedrooms had frames, mattresses, and linensWe're not trying to go around in circles but essentially the bed frame was missing essential parts and the mattress is missingThe total cost for these things is over $and $ What the company failed to state in their reply is that they have sent irate text messages and insisted that we pay them to move the remaining items from storageI'm not sure what our, or their, legal rights are but if the unit is current can they evict us? This is very retaliatory and text messages are seriously unprofessional Regards, [redacted]

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