Universal Products Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like proof that not only the outstanding balance is credited to my account, but also the release of debt from the credit collection agency Regards, [redacted]

[redacted] began working on the front/sides of the lawn at [redacted] The lawn was in very bad shape and clear expectations were set at time of serviceWe had several notes left by our technicians to the customer indicating that the lawn was in need of water and in drought stressOur service Manager [redacted] was called out to access the lawn on 01/26/At that time [redacted] noted that there was excessive shade and we then left our diagnoses and instructions for the customer to please water more, and trim excessive shade/limbs away to get sunlight the areas of lawn sufferingIf the customer followed instructions then the lawn would be able to bounce back from stressWe continued to service the property as the customer ordered until the account went on a credit hold for non-payment after the March 29th application was completed [redacted] asked once again for a manager to access lawn on 05/19/17, and [redacted] once again went to the lawn and noted that the lawn "needs water, no irrigation".We have promptly visited this property each time [redacted] asked us toThese lawn issues are out of our controlIf the customer does not follow instructions by watering the lawn the recommended amount, we can not be responsible for the condition of the lawn, and this is why we decline refunding past paymentsWe have explained this to [redacted] and have done all that we can to improve his lawn conditionsAlso, [redacted] is not being honest in the amount he says he has paid for our services, as he has only paid $to [redacted] and still currently owes $for services he received but did not pay for, please see attached statement of accountWe are very sorry that [redacted] is unsatisfied with the condition of his lawn, as are weFor customer satisfaction purposes we propose to credit the outstanding $and to go our separate ways, and we wish the customer all the best going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I agree to pay the $and have this case closed, with the understanding no negative reporting will be made to any entity (i.ecredit bureaus, collection agencies, etc.) now or in the future regarding this matter In reverse, I will make no negative comments, postings etcon this matter to social media etceither.Clean break and no hard feelings Regards, [redacted] ***

Hi ***, We are very sorry that you feel that wayWe have the email we sent on 07/and don't have a response from youWe did inform you that we intended to come out in the email sent on 07/11/17, see belowWe are willing to re-sod the areas at a convenient time for you and have already credited $of the charges for services to the lawn on your accountThat is our final offer and we hope you find this resolution satisfactoryThank you! *** *** ***
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We have yet to recieve the letter *** *** sent to us by mail on 05/19/We did recieve an online bill pay check for $on 06/08/and another bill pay check for $on 06/15/that paid for the service done on 05/09/That was the only communications by mail or email by *** *** to
Emerald Lawns during that time period until the next regular service was completed on 08/10/Then on 08/17/we recieved an email stating that he had previously cancelled serviceWe advised our client at that time that we never recieved a letter to cancel service and agreed to credit half of the charge for customer satisfaction and cancelled the service at that timeWe feel this is more than fair under these circumstances. Your
new balance will be $We hope you find this resolution fairTHank you

Hello Mrs***, We are very sorry to hear that you were not happy with the service you have received from Emerald LawnsI apologize that our technicianwas rude to you while calling ahead to notify you of our intent to schedule your lawn service, that is unprofessional and we do not agree
with any of ouremployees being less than courteous to our customers everWe will take care of making sure this does not happen again and thank you for letting us know that.I do apologize that we are unable to give you more notification than the afternoon before a scheduled service, this is the soonest our system allows usto scheduleI have waived the March invoice amount due today as per your requestPlease let us know if we can assist you with anything further and ifwe can earn your business back in the future.Thank you,*** *** Emerald Lawns ** *** ***
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*** *** *** *** Stay up to date with our blogand current specials and like us on facebook:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Although I understand Emerald says they didn't get my letter, I put it in the mailbox at our pickup station myself so I know it was mailed. I would have faxed it, but I was unable to find a fax number on the website. They got no other communication because I assumed they had received it. I also stopped the automatic payments to them, so they should have also noticed that payments had ceased. Also, when I emailed Emerald about the problem *** replied that she would take care of it. Having dealt with her in the past, this meant she was going to get the service removed from my account and stopping any future ones. She asked for the letter and I emailed her a copy of it. At this point, the issue was closed as far as I am concerned.When I checked back, I got an email from someone else (I think it was "***") who said the bill had not been removed and was not going to be removed (emails attached). I offered to pay $to cover gas expense etcbut not for the service. I feel that I gave plenty indication I no longer wanted the service. I mailed them a letter. I stopped the automatic payments that had been going for quite a while. As soon as I found the service notice, I made contact. I was told (***) it would be taken care of, indicating it would be removed from my account. I followed up and even offered to pay for the gas expense of their mistake.Honestly, I feel no need to pay anything on this, but was/am willing to give them a $payment to make this go away. Otherwise, I suppose it will end up in small claims court at some point.Thanks*** Regards,
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Complaint: ***
I texted *** a few times about my yard and did not get a response from himI figured that was the way he wanted it concdering he communicated with me that way in the pastI find it funny that I have to come on here to get any kind of actionYes there is a lock on my gate because I normally have one on thereNo one told me that he was going to come out on the date he didZero communication from you guys I don't want you guys yo plant the new grassI don't think you guys would do a good jobSo I want the money for the replacement of my sodIn my opinion that's still not even close to what it will cost to water in new grass in the middle of summer.
Regards,
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Hi ***,We are aware of the damaged areas on the lawn and have been out to get the measurements of the area to be replacedLooks like our Manager *** came out on 07/12/to measure the area but the back gate was locked and he couldn't get the back yard measurement of the damaged areaWe
would like to return this week to get that measurementAlso looks like there was no response to this email sent to you on 07/11/Please get back to us and let us know when we can get to the back yard Thanks, ***. *** *** ***
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Good Afternoon,It looks like this complaint has already been resolved on our system*** *** and *** came to an understanding when *** *** paid half of the balance due and we credited the remaining halfThe account was then removed from the outside collection agency and resolvedPlease let
me know if I can do anything else for you.Thank you,*** ***
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We will accept the proposed payment of $10 agreement to settle this dispute today. Thank you.

[redacted] began working on the front/sides  of the lawn at [redacted]. The lawn was in very bad shape and clear expectations were set at time of service. We had several notes left by our technicians to the customer indicating that the lawn was in...

need of water and in drought stress. Our service Manager [redacted] was called out to access the lawn on 01/26/17. At that time [redacted] noted that there was excessive shade and we then left our diagnoses and instructions for the customer to please water more, and trim excessive shade/limbs away to get sunlight the areas of lawn suffering. If the customer followed instructions then the lawn would be able to bounce back from stress. We continued to service the property as the customer ordered until the account went on a credit hold for non-payment after the March 29th application was completed. [redacted] asked once again for a manager to access lawn on 05/19/17, and [redacted] once again went to the lawn and noted that the lawn "needs water, no irrigation".We have promptly visited this property each time [redacted] asked us to. These lawn issues are out of our control. If the customer does not follow instructions by watering the lawn the recommended amount, we can not be responsible for the condition of the lawn, and this is why we decline refunding past payments. We have explained this to [redacted] and have done all that we can to improve his lawn conditions. Also, [redacted] is not being honest in the amount he says he has paid for our services, as he has only paid $147.16 to [redacted] and still currently owes $80.10 for services he received but did not pay for, please see attached statement of account. We are very sorry that [redacted] is unsatisfied with the condition of his lawn, as are we. For customer satisfaction purposes we propose to credit the outstanding $80.10 and to go our separate ways, and we wish the customer all the best going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like proof that not only the outstanding balance is credited to my account, but also the release of debt from the credit collection agency.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I agree to pay the $10 and have this case closed, with the understanding no negative reporting will be made to any entity (i.e. credit bureaus, collection agencies, etc.) now or in the future regarding this matter.   In reverse, I will make no negative comments, postings etc. on this matter to social media etc. either.Clean break and no hard feelings.
Regards,
[redacted]