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Universal Relocations Inc.

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Universal Relocations Inc. Reviews (9)

To Whom This May Concern,
Currently we do not have any contract with you as our client We do not know of any $13,dollar sale Please refer to your Origin Agent in Malaysia for details pertaining to your service Our contract with the Malaysian Agent is
simply to clear the shipment from Customs & to deliver the content to your residence Our services have nothing to do with Port Charges/Fee's (Demurrage), Exam Fee's, Customs Duties or anything pertaining to the Steamship Line or the U.SGovernment These charges would be paid directly to either the Liner, Port or Government Please do not confuse our service agreement with your Origin Agent
Please do not confuse our service agreement with your Origin Agent with the charges rendered by either the Shipping Line, Port or Government
Thank you,
Universal Relocations INC

Hi Sir,
We apologize for this inconvenience Please note that I see that there has been communication between yourself and one of our staff members We are not interested in challenging this situation, as we understand your position and can sympathize As
mentioned previously in our office correspondence, there was a delivery which took place in a storage facility around the time which you were delivered The other client will return in October We have contacted the other client to advise them of this situation, and they both understood and advised that once they return that they will look However, if this is urgent you are eligible to receive the funds for our standard movers liability In the event that we would find your box, those funds would need to be returned.This situation is still under investigation We understand that you did not take an insurance policy and that you are interested in receiving this box We appreciate your patience, kindly standby for more details
Sincerely,
Universal Relocations Inc

Hi Sir,
Please note that the shipping company that promised you a 60-90 day transit time was not our organization, this is an issue that you should resolve with your origin agent.  Additionally, the charges that you had payed were halting charges, which are essentially storage charges...

due to your absence.  These charges were sent to both you and your Origin Agent.  The email which was sent to everyone informed of a 4 day charge, in which you willingly responded stating that you would cover the balance for 3 days.  At that point in time, if you had not agreed we would have asked your Origin Agent to pay this amount in full.  The charges are real charges, and they cover labor costs and holding charges for our truck being out of service for the days you were not available for delivery.  These charges are excluded in the contract we formed with your Origin Agent.If you have any additional questions, concerns, comments or complaints - please deal directly with the agent whom you formed a contractual agreement with.
 
 
Kind Regards,
Universal Relocations

Very professional and worry free device I got while moving my stuff from USA to India
Also on delivery side staff was so kind and they are very polite and help ful to unpack things to confirm everything is as expected

Our family has moved many times for my husbands work. Universal Relocations provided us with the best possible experience in shipping. The crew in India was very careful with packing even the tiniest of objects. They were very meticulous and all my shipment arrived at my home intact. Nothing was broken. Priya [redacted] and Anuradha from the office in Chennai were always accessible, helpful, and very personable. Doesn't matter what time I called, I always spoke with a person either in the USA or India and never had to leave a message.
I would definately use their services again and totally recommend Universal relocations for shipping overseas!

Complaint: [redacted]
I am rejecting this response because:
When I wrote that our goods were held hostage, I meant that the company would only send us the goods after we paid the fee: "Scheduling will be confirmed once we have the charges confirmed." (email dtd 26 Feb). This is, in essence, hostage. The company had the complete upper hand.
The company in India that packed our goods informed me that we should expect the shipment "approximately 60 to 75 days from the date of packing." This means from 1-15 March. We received a notice that the goods would arrive on 20 Feb., which would have been fine. Nothing happened, and we didn't complain or demand some rediculous penalty such as "halting charges." We went out of town on the 24th-28th with no indication that the shipment would arrive while we were away. At 5:37 PM on that date (the 24th) we were advised that the shipment would arrive on the 25th evening or 26th morning--still before the date projected by the company who packed us out.
We asked for a Monday (29 Feb) delivery instead and were informed of the "halting charge." We offered to return home a day early (a Sunday) with no reply. Finally (and under duress) we agreed to accept delivery and pay the 3 days "halting charge." We again asked for a Monday, 29 Feb delivery but Universal Relocations could not deliver until the 4th.
We were never informed about "halting charges" in advance. I specifically asked Universal Relocations to show me my signature on a paper showing I acknowledged that possibility, with no reply.
It's interesting that Universal Relocations can promise a delivery (20 Feb) and neither show up nor tell us they weren't coming, and then when we pay the charge they can hold our goods for another 5 days, and none of that is considered a "halting charge." All we asked for was 48 hours. And all we got was a stone wall. Were we to put our lives on hold indefinitely while Universal Relocations dithered about delivery dates? Universal Relocations' behavior suggests that whatever they do is ok, but whatever the consumer does is negotiable: caveat emptor. This company demonstrated unacceptably sharp and unethical business practices and I object.
I want a return of the $750 "halting charge," which was not deserved.
Regards,
[redacted]

Hi All,
 
Please note that in the event you have any further disputes, as already mentioned, please deal directly with your origin agent.  We have no contract with you!  These accusations are not 100% accurate, and not entirely to do with Universal Relocations.  We are not sure how to assist you any further.   
 
Regards,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
I just received notice that my complaint case has been closed because I never responded. This is the first and only response I have ever received from the Revdex.com of New Jersey. I read my emails several times every day, and none came from Revdex.com except the first acknowledgement and the one sent today. When I went to the web site I saw that I had received a response from you and later Universal Relocations. I was never aware of either communication until today.
 
I can state categorically that the Universal Relocations response is at least misleading. While the agent was in Atlanta, Georgia, the business is in New Jersey and I made my complaint to them by phone—at which time the woman with whom I spoke promised to “find out what was going on” and call me back, which she never did. If you read their response, they admit their connection to the Atlanta office. So, obviously it was the same organization. In fact, the web site shows it to be a branch office.
 
The “halting charges” were not due to our absence; they were due to the fact that the shipment was released from the port before the first estimated date of arrival. We were available on the first date of the arrival period and Universal Relocations was unable to deliver them for 5 more days due to internal reasons!
 
The respondent in New Jersey also stated that I willingly agreed to pay 3 days holding charges. Nothing could be further from the truth. I did it under duress, as the Atlanta office was holding our goods hostage until we paid. This is the source of my complaint.
 
Please reopen the complaint. If the complaint should be directed to the Atlanta office instead of the company headquarters in New Jersey please let me know and forward it to them, if possible. This company has some bad actors and they need to be held accountable.
 
Respectfully,
 
[redacted]
Regards,
[redacted]

Hi [redacted],
 
Sorry that you may have mis-understood our previous mail.  There is no IF clause, there is simply an answer which is indicative that the missing box was mixed with another shipment and there is high certainty.  We can not guarantee that this probability is 100%.  We are not in a position to refund your delivery charges as the delivery had taken per the contract.  Additionally, there is no clause on the contract implying that if the shipment was not delivered in the same timing that there would be a refund.  Simultaneously, we offered you the finances which would be covered under the liability which you personally selected as your method of reimbursement.  
At this time our solution remains unchanged.  We offer you the balance which the liability policy covers for your missing box.  Once your box is located and returned, we will expect that the liability funds are returned to our account.  We ask you for your patience as the individuals shipment, which we believe your box is mixed in, will return in October.
We are sincerely trying to return this box to you.  
 
Thank you,

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