Complaint: [redacted] I am rejecting this response because: I just received notice that my complaint case has been closed because I never respondedThis is the first and only response I have ever received from the Revdex.com of New JerseyI read my emails several times every day, and none came from Revdex.com except the first acknowledgement and the one sent todayWhen I went to the web site I saw that I had received a response from you and later Universal RelocationsI was never aware of either communication until today I can state categorically that the Universal Relocations response is at least misleadingWhile the agent was in Atlanta, Georgia, the business is in New Jersey and I made my complaint to them by phone—at which time the woman with whom I spoke promised to “find out what was going on” and call me back, which she never didIf you read their response, they admit their connection to the Atlanta officeSo, obviously it was the same organizationIn fact, the web site shows it to be a branch office The “halting charges” were not due to our absence; they were due to the fact that the shipment was released from the port before the first estimated date of arrivalWe were available on the first date of the arrival period and Universal Relocations was unable to deliver them for more days due to internal reasons! The respondent in New Jersey also stated that I willingly agreed to pay days holding chargesNothing could be further from the truthI did it under duress, as the Atlanta office was holding our goods hostage until we paidThis is the source of my complaint Please reopen the complaintIf the complaint should be directed to the Atlanta office instead of the company headquarters in New Jersey please let me know and forward it to them, if possibleThis company has some bad actors and they need to be held accountable Respectfully, [redacted] Regards, [redacted]
Very professional and worry free device I got while moving my stuff from USA to India Also on delivery side staff was so kind and they are very polite and help ful to unpack things to confirm everything is as expected
Hi Sir, Please note that the shipping company that promised you a 60-day transit time was not our organization, this is an issue that you should resolve with your origin agent Additionally, the charges that you had payed were halting charges, which are essentially storage charges due to your absence These charges were sent to both you and your Origin Agent The email which was sent to everyone informed of a day charge, in which you willingly responded stating that you would cover the balance for days At that point in time, if you had not agreed we would have asked your Origin Agent to pay this amount in full The charges are real charges, and they cover labor costs and holding charges for our truck being out of service for the days you were not available for delivery These charges are excluded in the contract we formed with your Origin Agent.If you have any additional questions, concerns, comments or complaints - please deal directly with the agent whom you formed a contractual agreement with Kind Regards, Universal Relocations
Complaint: [redacted] I am rejecting this response because: When I wrote that our goods were held hostage, I meant that the company would only send us the goods after we paid the fee: "Scheduling will be confirmed once we have the charges confirmed." (email dtd Feb)This is, in essence, hostageThe company had the complete upper handThe company in India that packed our goods informed me that we should expect the shipment "approximately to days from the date of packing." This means from 1-MarchWe received a notice that the goods would arrive on Feb., which would have been fineNothing happened, and we didn't complain or demand some rediculous penalty such as "halting charges." We went out of town on the 24th-28th with no indication that the shipment would arrive while we were awayAt 5:PM on that date (the 24th) we were advised that the shipment would arrive on the 25th evening or 26th morning--still before the date projected by the company who packed us outWe asked for a Monday (Feb) delivery instead and were informed of the "halting charge." We offered to return home a day early (a Sunday) with no replyFinally (and under duress) we agreed to accept delivery and pay the days "halting charge." We again asked for a Monday, Feb delivery but Universal Relocations could not deliver until the 4thWe were never informed about "halting charges" in advanceI specifically asked Universal Relocations to show me my signature on a paper showing I acknowledged that possibility, with no replyIt's interesting that Universal Relocations can promise a delivery (Feb) and neither show up nor tell us they weren't coming, and then when we pay the charge they can hold our goods for another days, and none of that is considered a "halting charge." All we asked for was hoursAnd all we got was a stone wallWere we to put our lives on hold indefinitely while Universal Relocations dithered about delivery dates? Universal Relocations' behavior suggests that whatever they do is ok, but whatever the consumer does is negotiable: caveat emptorThis company demonstrated unacceptably sharp and unethical business practices and I object I want a return of the $"halting charge," which was not deserved Regards, [redacted]
Our family has moved many times for my husbands workUniversal Relocations provided us with the best possible experience in shippingThe crew in India was very careful with packing even the tiniest of objectsThey were very meticulous and all my shipment arrived at my home intactNothing was brokenPriya [redacted] and Anuradha from the office in Chennai were always accessible, helpful, and very personableDoesn't matter what time I called, I always spoke with a person either in the USA or India and never had to leave a messageI would definately use their services again and totally recommend Universal relocations for shipping overseas!
Hi [redacted] , Sorry that you may have mis-understood our previous mail There is no IF clause, there is simply an answer which is indicative that the missing box was mixed with another shipment and there is high certainty We can not guarantee that this probability is 100% We are not in a position to refund your delivery charges as the delivery had taken per the contract Additionally, there is no clause on the contract implying that if the shipment was not delivered in the same timing that there would be a refund Simultaneously, we offered you the finances which would be covered under the liability which you personally selected as your method of reimbursement At this time our solution remains unchanged We offer you the balance which the liability policy covers for your missing box Once your box is located and returned, we will expect that the liability funds are returned to our account We ask you for your patience as the individuals shipment, which we believe your box is mixed in, will return in OctoberWe are sincerely trying to return this box to you Thank you,
Complaint: [redacted] I am rejecting this response because: I just received notice that my complaint case has been closed because I never respondedThis is the first and only response I have ever received from the Revdex.com of New JerseyI read my emails several times every day, and none came from Revdex.com except the first acknowledgement and the one sent todayWhen I went to the web site I saw that I had received a response from you and later Universal RelocationsI was never aware of either communication until today I can state categorically that the Universal Relocations response is at least misleadingWhile the agent was in Atlanta, Georgia, the business is in New Jersey and I made my complaint to them by phone—at which time the woman with whom I spoke promised to “find out what was going on” and call me back, which she never didIf you read their response, they admit their connection to the Atlanta officeSo, obviously it was the same organizationIn fact, the web site shows it to be a branch office The “halting charges” were not due to our absence; they were due to the fact that the shipment was released from the port before the first estimated date of arrivalWe were available on the first date of the arrival period and Universal Relocations was unable to deliver them for more days due to internal reasons! The respondent in New Jersey also stated that I willingly agreed to pay days holding chargesNothing could be further from the truthI did it under duress, as the Atlanta office was holding our goods hostage until we paidThis is the source of my complaint Please reopen the complaintIf the complaint should be directed to the Atlanta office instead of the company headquarters in New Jersey please let me know and forward it to them, if possibleThis company has some bad actors and they need to be held accountable Respectfully, [redacted] Regards, [redacted]
Very professional and worry free device I got while moving my stuff from USA to India Also on delivery side staff was so kind and they are very polite and help ful to unpack things to confirm everything is as expected
Hi Sir, Please note that the shipping company that promised you a 60-day transit time was not our organization, this is an issue that you should resolve with your origin agent Additionally, the charges that you had payed were halting charges, which are essentially storage charges due to your absence These charges were sent to both you and your Origin Agent The email which was sent to everyone informed of a day charge, in which you willingly responded stating that you would cover the balance for days At that point in time, if you had not agreed we would have asked your Origin Agent to pay this amount in full The charges are real charges, and they cover labor costs and holding charges for our truck being out of service for the days you were not available for delivery These charges are excluded in the contract we formed with your Origin Agent.If you have any additional questions, concerns, comments or complaints - please deal directly with the agent whom you formed a contractual agreement with Kind Regards, Universal Relocations
Complaint: [redacted] I am rejecting this response because: When I wrote that our goods were held hostage, I meant that the company would only send us the goods after we paid the fee: "Scheduling will be confirmed once we have the charges confirmed." (email dtd Feb)This is, in essence, hostageThe company had the complete upper handThe company in India that packed our goods informed me that we should expect the shipment "approximately to days from the date of packing." This means from 1-MarchWe received a notice that the goods would arrive on Feb., which would have been fineNothing happened, and we didn't complain or demand some rediculous penalty such as "halting charges." We went out of town on the 24th-28th with no indication that the shipment would arrive while we were awayAt 5:PM on that date (the 24th) we were advised that the shipment would arrive on the 25th evening or 26th morning--still before the date projected by the company who packed us outWe asked for a Monday (Feb) delivery instead and were informed of the "halting charge." We offered to return home a day early (a Sunday) with no replyFinally (and under duress) we agreed to accept delivery and pay the days "halting charge." We again asked for a Monday, Feb delivery but Universal Relocations could not deliver until the 4thWe were never informed about "halting charges" in advanceI specifically asked Universal Relocations to show me my signature on a paper showing I acknowledged that possibility, with no replyIt's interesting that Universal Relocations can promise a delivery (Feb) and neither show up nor tell us they weren't coming, and then when we pay the charge they can hold our goods for another days, and none of that is considered a "halting charge." All we asked for was hoursAnd all we got was a stone wallWere we to put our lives on hold indefinitely while Universal Relocations dithered about delivery dates? Universal Relocations' behavior suggests that whatever they do is ok, but whatever the consumer does is negotiable: caveat emptorThis company demonstrated unacceptably sharp and unethical business practices and I object I want a return of the $"halting charge," which was not deserved Regards, [redacted]
Our family has moved many times for my husbands workUniversal Relocations provided us with the best possible experience in shippingThe crew in India was very careful with packing even the tiniest of objectsThey were very meticulous and all my shipment arrived at my home intactNothing was brokenPriya [redacted] and Anuradha from the office in Chennai were always accessible, helpful, and very personableDoesn't matter what time I called, I always spoke with a person either in the USA or India and never had to leave a messageI would definately use their services again and totally recommend Universal relocations for shipping overseas!
Hi [redacted] , Sorry that you may have mis-understood our previous mail There is no IF clause, there is simply an answer which is indicative that the missing box was mixed with another shipment and there is high certainty We can not guarantee that this probability is 100% We are not in a position to refund your delivery charges as the delivery had taken per the contract Additionally, there is no clause on the contract implying that if the shipment was not delivered in the same timing that there would be a refund Simultaneously, we offered you the finances which would be covered under the liability which you personally selected as your method of reimbursement At this time our solution remains unchanged We offer you the balance which the liability policy covers for your missing box Once your box is located and returned, we will expect that the liability funds are returned to our account We ask you for your patience as the individuals shipment, which we believe your box is mixed in, will return in OctoberWe are sincerely trying to return this box to you Thank you,