The business has responded Please see below:Dear [redacted] ***, We're sorry to learn of the difficulties you've encountered with the MX-remote control you purchased online on ***As we explained in our **-October-communication to you, URC does not support product purchased from unauthorized dealersAs you have indicated that you purchased this item from ***, it is not covered by our USA Limited Warranty or any of our support policiesIn our experience, many of the items offered for sale via online marketplaces are not new and/or were not obtained through legitimate channelsOur recommendation is that you contact the party that sold this item to you and request permission to return it Sincerely, Universal Remote Control, Inc
The business has responded Please see below:Dear [redacted] ***, We're sorry to learn of the difficulties you've encountered with the MX-remote control you purchased online on ***As we explained in our **-October-communication to you, URC does not support product purchased from unauthorized dealersAs you have indicated that you purchased this item from ***, it is not covered by our USA Limited Warranty or any of our support policiesIn our experience, many of the items offered for sale via online marketplaces are not new and/or were not obtained through legitimate channelsOur recommendation is that you contact the party that sold this item to you and request permission to return it Sincerely, Universal Remote Control, Inc