Universal Screen Arts

We reached out to Ms [redacted] to let her know we are going to inspect our stock for qualityWe will then ship her a new CD cabinet and she can use the packaging from that cabinet to ship back the damaged oneShe did agree to that and seemed satisfiedWe do apologize for any inconvenience this has caused

I spoke with Ms [redacted] who was under the impression that because she used a 10% off discount on her initial Book A Month orders that that same 10% discount would automatically come off all her Book A Month orders for the next monthsI explained these orders are auto filled and our system can not automatically apply the 10% off each order for the next monthsI proceeded to explain that I could give her the 10% off each order in one lump sum of $which is 10% off the purchase price of $She agreed to that and the amounts were credited back to the credit card used on the four ordersI apologized for the bad customer service she received previously when trying to speak to someone to straighten this issue out and gave her my direct contact information should she need anything else in the future

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Generally it is our process to issue an exchange for an item that has missing parts, as we usually do not have additional parts availableWe have contacted our warehouse to have the product specialist contact Ms [redacted] regarding what parts need to be replaced Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have agreed to send me the missing parts to my item, and that is all I wantedThank you for your help

Ms [redacted] sent in a return using the prepaid return label attached to her packing listThe label is for the convenience of the customer but is not free to useThe price is clearly stated on the front of the packing list the cost to use the pre paid label is $The customer does not have to use this label when they are returning an itemThey may choose to send the return back through any method that they choose Ms [redacted] called 7/4/for an explanation of the return feeWhen our agent was explaining the reason for the $fee Ms [redacted] hung up on the agent

I contacted [redacted] to address the broken disc that was in a DVD set he purchased from PBSI informed him that we called PBS to see what we could do for him and they asked that [redacted] call them directlyHe said he did call them but never received any resolution from themI did contact our buyers at Acorn who agreed that we will send [redacted] the disc he needsI explained that we acquired Acorn Septafter he purchased the set from PBS which is why we thought PBS should handle the situationI apologized for any inconvenience or frustration this has caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I would like to first apologize for the delay in getting the refund to MsRichterA refund check was mailed out on 1/31/in the amount of $for the merchandiseA second refund will mail out on 2/14/in the amount of $for the shipping paid on the original order Again we are sorry for the delay

Final Consumer Response / [redacted] (2000, 6, 2015/12/14) */ Since the filing of this complaint earlier this morning I have received a reply from Signals indicating that they are going to refund the shipping charges No action will be needed by the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ We have checked the account of Mr [redacted] , and see that his name has been removed from the mailing list for all of our brandsWe have also forward his information to our circulation department to ensure that his information is suppressed from future mailings of any sort Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.com, this is the result I was hoping for