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Universal Tantra

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Universal Tantra Reviews (1)

Initial Business Response /* (1000, 9, 2016/04/18) */
- This complaint has been moved over to Kingman Storage, LLC
Dear Reviewer;
Let me begin by stating that the truck in this complaint was most definitely not owned or operated by R.E.K Express, Inc. This truck it owned and operated by...

Kingman Storage, LLC which is clearly and boldly stated on the door of the truck. R.E.K. Express, Inc. has nothing to do with this incident other than the fact that I am the safety director and took the call and complaint from Mrs. [redacted]. That being said I also handle incidents for Kingman Storage, MAC.
On November 5th, 2015 I responded to a voicemail that was left on my phone. The call came from [redacted]. She told me that she had been following a truck with the plate
number, XXXXXXX, which is truck # 230 owned and operated by Kingman Storage, LLC. She then stated that debris had come off the trailer and struck her windshield. At that time I had not talked to the driver yet. I have no doubt that Mrs. [redacted] has time stamped photos. The driver did acknowledge that a strange vehicle pulled up next to his vehicle as he was driving and began taking pictures.
I gave Mrs. [redacted] my contact information (I believe that is where she got the name R.E.K. Express) and told her I would contact her after speaking with the driver and our insurance agent. Mrs. [redacted] sent me pictures of the damage to her windshield and her license plates. She stated she had photos of the driver's cab and plates but not of the trailer. After reviewing the driver's picture of a very clean trailer that was also time stamped, I didn't feel there was sufficient evidence to prove Kingman Storage was in any way responsible.
Sincerely,
[redacted]
Safety and Human Resources
REK Express, Inc.
Initial Consumer Rebuttal /* (3000, 11, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As Ms. [redacted] suggested, it is likely that I got the REK name from the message I left after calling the number printed on the truck. Given that, I am happy to redirect my complaint towards Kingman Storage to ensure the correct company has my complaint on record with the Revdex.com. It's unfortunate that Ms. [redacted] is not acting in better faith. She acknowledged to me on our second phone call that the driver had just left a construction site (this according to the driver after they spoke). She also said that while it is the driver's responsibility to clean off the bed of his truck, there at times is remaining debris. This was clearly the case, as a car in front of ours swerved out of the way before we did. Clearly, there was no way for us to get a picture of the truck bed, given we could not safely continue to drive behind the truck.

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Address: 1964 E Highway 76, Marion, South Carolina, United States, 29571-6360

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