Universal Technical Services

Dear *** * ***, I apologize you are having issues with your machineI have ordered parts and service for youYou should get them within business daysService call you sometime next weekIf you need anything else please let me know thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, I am sorry that the agent failed to inform youThe issue is when UTS sent a Product Replacement form for you signature, It clearly states the new product will have a day warrantyIt also says it will fulfill your extended warrantyWhen you signed it and
sent it back for your replacement, you agreed to these termsI'm sorry for the confusion from an agent, But you signed the form

Customer machine was fixed in December

Dear *** ***, I have spoken to the manager in UTS, he has told me he was out there on the 19thHe told me the unit was fixed an runningPlease let me know if you need anything else

I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ***,I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaintI have decide to pursue legally or via other avenues.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
The technical support personnel were able to "squeeze" me in yesterday morning (Dec.) and the representative completed the required work. I appreciate all of the assistance and attention this was able to generate in order to get the work order completed for my warranty repair.
Sincerely,
*** ***

Dear *** ***, I have given your info to UTS's managerThey have told me they have spoken with you and everything is resolvedPlease let me know if you need anything else

Complaint: ***
I am rejecting this response because:
The elliptical is finally fixed However Nordic Track/ UTS did not extend the warranty to cover the extraordinary amount of time it took them to repair the elliptical ( it took over months to repair)
Sincerely,
*** ***

Dear Norm ***,I have added months to your warrantyI apologize for the inconvenience with your machine

Dear ***,I apologize for the issues you have had with your unitI have sent your info to UTS to get this resolvedThey have spoken to me and stated you have been contacted

Dear *** * ***, I have spoken to the manage of UTS, the refund is being sent, here is his stamen "The customers agreement has been cancelled, the cancellation was processed on 8/22/2017. The customer is receiving a refund of $in the form of a check and the check should be
received in the home within business days. Customers request has been processed and customer will be refunded as outlined in the agreement."

Dear Mr*** * ***, I apologize for how long it is taking to get your machine repairedI do see a tech has been approved and should be coming out to youHave you not been contacted? IF you haven't please let me know

Dear *** * ***, I am glad we have been able to help you on thisPlease let us know if you need anything else

Complaint:
***
I am rejecting this response because: Since I filed to the Revdex.com over week ago, I still have not received a call from anyone to service this machine I called again on 10/where "karen" told me that I would receive a response by the end of the workday on Monday When hearing nothing,, I called again, on 10/27, and was told by "tracy" that she would have no clue why someone would tell me that I would get a call on the same day, because it takes the technician 3-business days to get back to me Tracy gave me the number of the service tech business if I wanted to call them directly (???) As of today (10/30), I have received no response from anyone I did call the service tech number that Tracy gave me this morning, leaving a desperate plea on their vmail, but still no response Again, in review, I purchased a Brand New treadmill on 6/15/Purchased warranty Stopped working 7/7/ I have been trying to get it fixed for months No success
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***However, before I accept their response, I will need for them to send me out a refund they agreed to send, to ensure the legitimacy of their actions They did not specify when a refund will be processed, but I will be sure to revisit this issue within 7-business days if a refund hasn't been processedThank you!
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary Please let me know if they are a Revdex.com approved company or if there would be a fee of $75. Sincerely,*** ***

Dear *** * ***,I apologize that we have failed to help you with your warrantyI have sent your info to the manager over UTSShe is really good on calling customer and resolving issues like thisIf you don't hear from her by Tuesday let me knowHer name is Kaylynne if you do call in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]