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Universal Tire Service, Inc

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Reviews Universal Tire Service, Inc

Universal Tire Service, Inc Reviews (1)

Wrong diagnostic I was at Universal Tires on May 28 to check on my wife 2005 Odyssey that was vibrating, the tire shop perform a balance on all 4 tires and the diagnostic was that one of my tires was bad and it was causing the vehicle to vibrate ( note: I purchase this van 3 months ago with 4 new tires wich I told the store owner and he told me that sometimes the tires come defective) I ask [redacted] who is the owner of Universal Tires to order the tire, that if that's gonna take to fix the problem go ahead and get it, my wife and children ride that van and I wanted them to be safe. The tire was installed and I was told by one of the shop guys that the vehicle was ready, so I left. On my way home I notice that the vehicle was still shaking so I call [redacted] immediately to let him know about it, he ask me how far away I was, wich I told him "10 minutes away I'll turn around" he told that he'll be closing shortly so to just come back tusday ( monday was closed due to memorial day ) when I return tusday he drove the van and told me that the problem was something else, he tried to tell me that the problem was a motor mount ( I had gone with a certified mechanic before and he told me that the problem was the axles ) so I told him that I had talk with a mechanic and that I was gonna take my van there to be fix, then I ask him that I needed my tire back, wich he answer, go ahead and take it I don't need it, wich I replied that I need my tire back and he needs to take his tire off my vehicle and give me my money back I don't need his tire, then he when crazy screaming and waving his arms saying that it was not his fault that the tire didn't fix the problem, wich I replied that it was him who made the wrong diagnostic, that the van didn't needed a tire and I didn't needed either, so I ask him again to give me my money back, then he left screaming back to his office and left me there. I spend $300 more to fix my wife van plus [redacted] useless wrong diagnostic tire. I removed the tire from the van and I have it on my barn, I don't need it.Desired SettlementI need my money and give him his tire back. I don't need it. Business Response this worked in front of me for years,I bet I have done !ooo.oo worth of free service for him during that period of rotate free flats etc . he obviously faild to tell you that. on this deal I did what I was told to do and he id not want to pay now he is moving to another job and cant get stuff from me I guess he wants something. I have even rotated his dads stuff free . thats is it if he wants to pay me that thousand thousand I will gladly give him $ 175 back as far as I am certion case closed

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Description: Tire Dealers

Address: 4608 Fayetteville Rd, Raleigh, North Carolina, United States, 27603-3616

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