Universal Towing, Inc.

Absolutely the rudest, most uncooperative, rip-off driver and company I have ever dealt with as a businessman of 35 years in Port Orange. After a minor fender bender that my wife had in Port Orange, we asked them to drop the car off at my shop (where I do bodywork) which they would have to go right by on the way to their storage yard, but the driver refused. My wife insisted, and after giving her a hard time, he said she had to pay $135 IN CASH, right then. She asked if he could take a credit card and he said no. Well, an hour later, she went to the tow yard to pay for the car. Now, the same driver said it went up to $170 because the girl at the desk had left for the day and he had to do it. Guess what? Now, not only can he take a credit card, but he whips his phone out of his pocket, which he had with him at the accident and can suddenly take a card! I guess he was hoping to get a few days storage added to the bill.
The tow was a total of 3 miles for $170! I got it out of there the same day and had it retowed to my shop (another 3 miles) for $35 by a much more reputable tow company. [redacted]. Universal Towing has a contract to tow for the city of Port Orange from all accidents. I don't know how the city can allow this business to take advantage of the city's citizens like this.
On another note, the other car in the accident had a damaged rear plastic bumper cover that came loose. The driver pulled it off to tow it. Once it was taken off, the car was perfectly drivable, but yet did he let the young girl drive it home to avoid being taken advantage of? OF COURSE NOT! I think Port Orange really needs to re-evaluate their contract when it comes time for renewal. I've been in the automotive repair business for almost 40 years and have never seen anyone with such a poor attitude towards it's customers. Unfortunatly, they held our car hostage at the accident scene.
If you ever have an accident, you are allowed to call your own towing company. I was out of town at the time or this would have been avoided. NEVER USE UNIVERSAL TOWING if you can avoid it. You will definitely be sorry. Maybe they need a more cooperative driver to take the sting out of their rip-off policy.

VERY UNHAPPY CUSTOMER !

Towing professionals of Arizona handled my car well and was at the scene of the accident to pick up my car quickly. They tow person was very polite and handled everything perfectly. However when you actually get to the impound lot, everything falls apart. Their policies at the [redacted] location are quite backwards. They won't even let you see your car even if you have a tow slip which states the vehicle information and your name on it, under the rule that they must see registration before anything else.

When actually going to see your car, only one person is allowed in the lot. I needed to grab several things from my car, and had to take extra pictures of the damage done to my car. Since I was the only one allowed to go into the lot, it took my longer than normal to do all the things I needed to do.

With that said, the supervisor then complained to me that he doesn't have all day to wait around for me to finish when he can be helping other customers.

I do understand that the employees have to follow the rules, but if the rules themselves were changed to allow customers to have a better experience at the yard, then it would be a win win situation for all.

Towing Professionals of Arizona were amazing! My insurance company was having trouble finding a towing company that could help me when I broke down at midnight. They were the only ones who could help me and in a reasonable time! Ron was great! Super nice and polite. They didn't even charge me a ton. Such a pleasant experience.

While in route from Tucson, AZ to Pine Top, AZ in my 2007 40 foot Country Coach motor home, the Caterpiller C-9 de-rated for excessive heat 22 miles east of Globe, AZ. I called [redacted] in Show Low, AZ and spoke with [redacted], the lead mechanic and he recommended I call [redacted] in Phoenix, AZ to bring the coach to him. After calling [redacted] they sent a 36 ton truck to my position driven by a true professional that performed the proper task of towing a diesel pusher motor home. The driver/mechanic [redacted] was extremely courteous and handled the whole task with ease.