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Universal Toys, LLC

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Reviews Universal Toys, LLC

Universal Toys, LLC Reviews (5)

I just received a message from Revdex.com saying that my previous complaint # [redacted] from March has been closed, because you did not hear from me saying that the issue has been resolvedYou did not hear from me because the ISSUE IS NOT RESOLVEDAfter receiving Artisan Builders' acknowledgement of my Revdex.com complaint, I waited for him to return my RefundAfter not receiving any communication or money from Artisan Builders, I waited days, and sent him an E-Mail asking for compliance in returning my $ refundI still have not heard back from him

Bradley, this is how events took place with Artison builders he was pd in full 8/25/he asked us coukd we please pay him in full that day because kitchen counters which werw the biggest part of job were compkete ,because he needed it for his payroll and he woukd be back the following week to put in bathroom countertops (2) small After Brett and his workers left that day I went into kitchen and there were large slashes in the butcher block counters he just installed that his workers did, I will attach pictures, when we sent pics to Brett he said im sorry I will pay for your bathroom counters to make up for it, I will send you choices 8/29/he said he would send pics after my husband asked when are you going to send choices and be here, 9/8/ pictures finally sent I choice immediatly sent right back to Brett within minutes9/29/ asked again when do you think bathrooma could get done no responce again 10/asked again Brett said I think we are done I believe you have the text he woukd send the money 10/ asked again no response 10/ no response 10/ no response , please know that I asked him and told him I understand things a rough just call and jeep us informed and I was assured he would but still nothing and I will also attach pics of how he didnt seal these dollar countertops properly and they are already turning black and I am juat keeping quiet about that because qe just want what is owed we paid in full faith every single time he came here never made him wait and now every excuse for us to treated the sameThank you for your timeAlso attached as the counters we chose 9/

Refund was sent over a month ago, we will check our bank statements to verify that the check was not cashedIf refund was not cashed we will void check and reissueA simple phone call would have solved this problem soonerSorry you had to go this length to verify your refundBret [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I am the owner of Universal toys, LLC / “toyswebmart.com”, and I have received your letter and information about a complaint involving our business, with your I.D# [redacted] .Thank you for handling this issue and sending this information to me I was not aware of this problem with this customer.I will immediately refund the entire purchase price of $to this individual, and I have prepared a personal letter to be sent to her I also understand that this letter will be copied into the Revdex.com record of my business, and I have included some explanations and clarification in that letter for the Revdex.com and any other individuals who may be interested

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