Universal Toys, LLC.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as the $ is actuallyreturned to my account I am NOT their "customer" and never have been.Thanks for all of your help with this I really appreciate it!! Regards, [redacted]

The story doesn't line up, am refunding the money in the amount of $

Thank you for your inquiry, This particular customer has had opportunity through the process to pick countertop colors, which where finally picked on 9/08/2017, which at that time I put in the production schedule for the project and had a line of others in front of him, because of his delay in properly communicating the color choices, we had to move on to other projects.On the SUNDAY the 1st of October, right as we were getting ready to do hands on, I get a text complaining about the countertop timeline.My response was as follows:You where given choices of several tops to choose from and we received an ambiguois response as to which bathroom was for which top, and nothing but a hard timer from you all along this deal (countless condescending phone calls and messages left) It seems you have no comprehension what it takes to produce anything of this sort as well as you seem to have little patience with me, which I find offensiveI am at this point leaning toward refunding your money, (the $260.00) due to the constant badgering that you have doneAfter speaking to your wife about it you seemed to let off a little (to give us space and time to work as we need) while but then expected me to jump through hoops when you didn't even give me enough info on what tops you wanted whereThen after working a hour week, you choose to to bother me (on my family day) the Lord's SabbathSo I think that I am done and will get you a check sent on Friday (the 6th) End of response His response: Sorry I bothered you today, I really mean thatLet's Talk tomorrowAfter that there where phone calls and text messages with mixed messages, finish the job, send the check, finish the job Again contact on Sunday The week of the 16th, I lost a buddy and had to attend a funeral at [redacted] the Friday, full military honorsHe was my boss, and I served with him out of my years of serviceIt was a hard week, and I reached out to the majority of my customers and issues, this one fell through the cracksHis money will be refunded, he already has quite a kitchen countertop that was custom made for him at a fraction of the costBret [redacted]

RE: Response to Revdex.com Complaint I.D# *** Dear Complainant, I am the owner of the “toyswebmart.com” website. I have received a copy of your complaint from the Revdex.comI am very sorry for the problem that you had involving my website business. I am personally sending you a full
refund of $immediately. Please look for a money order that is being sent to your address as provided by the Revdex.comBecause a copy of this letter is also going to the Revdex.com and will become part of the record for this business, and because it will be read by the Revdex.com and possibly other consumers, I will try to add some clarifying remarksI have owned this business for years and after thousands of transactions each year, I have received only other problems of this sort. I am sorry that there was a problem involving your credit card, but I want to assure you that this is not something that was done by me or by anyone involved with this company. One of the things that I have learned since starting this business is that sometimes there are credit card numbers being used by someone who does not own that card. This can be because the card was stolen, or more likely these days, it may be part of a “Data Breach”, as they are now being called in the press. There have been several very large “Data Breaches” of this sort in the past year as have been reported in the news, including at some large companiesI do not know if this is what may have happened to your information in your case, but whatever may have happened, I want to correct this situation for you as best as I can. In addition, if you have not already contacted the company that issued your Card about this issue, I must also recommend that you do advise them about this, and that you request a new Card from them. Your new Card will have a new Card Number, and will also have improved security features that have been added in recent months in response to these BreachesIn the time that I have had this business, I have also learned a little about these credit card transactions. It has been reported that sometimes the people who have taken, stolen, or somehow accessed the credit card information of others, will first use the credit card information to make a small purchase. They do this to essentially “Test” the system and confirm if the stolen Card information is valid. If the Test purchase is processed successfully, they will then make or more large-dollar purchases at a different business. One of the reasons that our website may have been used by these thieves or Hackers is that there are many inexpensive items offered on our website, and we are not a large or widely known website. The price range for items on our website is about $to $__________________________________________________________________________ There are security protocols that we have built into our website that are intended to help identify the use of cards that may be fraudulent. Some months ago, we were advised by the Bank that processes credit card transactions for us, that new website security features had been developed. We then added these new features to our website Checkout procedure. Clearly even these new measures did not stop the transaction with your Card. No system is perfect, but we continue to monitor our transactions as closely as possible, and when we find a questionable transaction we cancel it__________________________________________________________________________ I would like to add a personal note about this business. This is really just a small business that operates sort of like a franchise. The “company” is owned by me and is operated with the assistance of a partner company that handles some of the website and marketing functions. I am a retired senior, and this has helped to bring in a few extra dollars for my wife and IThe quality, integrity, and customer service of this business is very important to me, and I have checked the honesty and integrity of this business every way that I know how. I have confirmed that when someone orders a product from our website, they receive the correct product that they ordered in a reasonable amount of time, for a very reasonable price [which includes shipping cost]. I have checked the quality of the products we offer, and I have found that the quality of the products is very good for the price. In an effort to provide good customer service, there is a Customer Service phone number and email contact information on the “Contact” page of the website. I am including that contact information here, in case it may be of use to others. Since you did not actually use the website yourself, obviously you would not have seen that information. That contact information is listed belowYou do have my sincere apologies for the problem, and I do understand that we cannot restore the time lost or the frustration that you have had during this situation. I have tried to resolve this issue as best as I know how. Please let me know if you have any other concerns or questions. Sincerely, Jay Rees Owner / Manager Universal Toy, LLC www.toyswebmart.com ________________________________________________________________________________...⇄ Website Customer Service Contact Information: “Contact Us” Feel free to email us any questions about our products or servicesWe usually respond to our email within hoursE-Mail Address: “[email protected]” Customer Service Contact Telephone Number: 510-224-The Call Center works from am to pm Monday-Friday (Eastern Time) and from am to pm Saturday (Eastern Time) ________________________________________________________________________________...⇄

This is NOT totally accurateWe have been at this residence numerous times to complete this jobWe went there TODAY even after the complaint was filed and we made corrections, as they where listed. A few key points:We communicated our struggles in losing personnel to the customer and did the
very best we could to complete the order.We would be given instructions of corrections from the husband, who then, the next day once those corrections where made, they would add more to the list, when we where completed as we thought.The work is of quality considering the tile that they purchased and the way it had to be arranged.They breached contract on the remaining workand even after they cancelled the other bathroom, we where assured that they would make final payment.There were even post it notes with additional corrections not covered in our instructions to close out the job, NOT discussed and NOT identified in corrections as of last Friday the 17th, that we encountered today on the 20th.We feel that this customer cannot be satisfied, although through our efforts, through manpower shortages (explained to customer months ago) as well as the fact that we have done everything that we can in respect to all of our customers to follow through

Bradley, this is how events took place with Artison builders he was pd in full 8/25/2017 he asked us coukd we please pay him in full that day because kitchen counters which werw the biggest part of job were compkete ,because he needed it for his payroll and he woukd be back the following week to put in bathroom countertops (2) small . After Brett and his workers left that day I went into kitchen and there were 4 large slashes in the butcher block counters he just installed that his workers did, I will attach pictures, when we sent pics to Brett he said im sorry I will pay for your bathroom counters to make up for it, I will send you choices . 8/29/2017 he said he would send pics after my husband asked when are you going to send choices and be here, 9/8/ 2017 pictures finally sent I choice immediatly sent right back to Brett within 10 minutes. 9/29/ asked again when do you think bathrooma could get done no responce again 10/1 asked again . Brett said I think we are done I believe you have the text he woukd send the money 10/ 13 asked again no response 10/ 16 no response 10/ 20 no response , please know that I asked him and told him I understand things a rough just call and jeep us informed and I was assured he would but still nothing and I will also attach pics of how he didnt seal these 3000 dollar countertops properly and they are already turning black and I am juat keeping quiet about that because qe just want what is owed we paid in full faith every single time he came here never made him wait and now every excuse for us to treated the same. Thank you for your time. Also attached as the counters we chose 9/8

Thank you for your inquiry, This particular customer has had opportunity through the process to pick countertop colors, which where finally picked on 9/08/2017, which at that time I put in the production schedule for the project and had a line of others in front of him, because of his delay in...

properly communicating the color choices, we had to move on to other projects.On the SUNDAY the 1st of October, right as we were getting ready to do hands on, I get a text complaining about the countertop timeline.My response was as follows:You where given choices of several tops to choose from and we received an ambiguois response as to which bathroom was for which top, and nothing but a hard timer from you all along this deal (countless condescending phone calls and messages left) It seems you have no comprehension what it takes to produce anything of this sort as well as you seem to have little patience with me, which I find offensive. I am at this point leaning toward refunding your money, (the $260.00) due to the constant badgering that you have done. After speaking to your wife about it you seemed to let off a little (to give us space and time to work as we need) while but then expected me to jump through hoops when you didn't even give me enough info on what tops you wanted where.. Then after working a 65 hour week, you choose to to bother me (on my family day) the Lord's Sabbath. So I think that I am done and will get you a check sent on Friday (the 6th) End of response His response: Sorry I bothered you today, I really mean that. Let's Talk tomorrow. After that there where phone calls and text messages with mixed messages, finish the job, send the check, finish the job… Again contact on Sunday The week of the 16th, I lost a buddy and had to attend a funeral at [redacted] the Friday, full military honors. He was my boss, and I served with him 8 out of my 21 years of service. It was a hard week, and I reached out to the majority of my customers and issues, this one fell through the cracks. His money will be refunded, he already has quite a kitchen countertop that was custom made for him at a fraction of the cost. Bret [redacted]

The story doesn't line up, am refunding the money in the amount of $260.00

I just received a message from Revdex.com saying that my previous complaint # [redacted] from 12 March 2018 has been closed, because you did not hear from me saying that the issue has been resolved. You did not hear from me because the ISSUE IS NOT RESOLVED. After receiving Artisan Builders' acknowledgement of my Revdex.com complaint, I waited for him to return my Refund. After not receiving any communication or money from Artisan Builders, I waited 10 days, and sent him an E-Mail asking for compliance in returning my $ 100.00 refund. I still have not heard back from him.

Refund was sent over a month ago, we will check our bank statements to verify that the check was not cashed. If refund was not cashed we will void check and reissue. A simple phone call would have solved this problem sooner. Sorry you had to go this length to verify your refund. Bret...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am the owner of Universal toys, LLC / “toyswebmart.com”, and I have received your letter and information about a complaint involving our business, with your I.D. # [redacted].Thank you for handling this issue and sending this information to me.  I was not aware of this problem with...

this customer.I will immediately refund the entire purchase price of $7.95 to this individual, and I have prepared a personal letter to be sent to her.  I also understand that this letter will be copied into the Revdex.com record of my business, and I have included some explanations and clarification in that letter for the Revdex.com and any other individuals who may be interested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the $ is actuallyreturned to my account.  I am NOT their "customer" and never have been.Thanks for all of your help with this.  I really appreciate it!!
Regards,
[redacted]

Dear Complainant,I am the owner of the “toyswebmart.com” website.  I have received a copy of your complaint from the Revdex.com. I am very sorry for the problem that you had involving my website business.  I am personally sending you a full refund immediately.  Please look for a money...

order that is being sent to your address as provided by the Revdex.com. I have owned this business for 2 years and after thousands of transactions, your letter is only the 2nd problem of this sort that I have received.  I am sorry that there was a problem involving your credit card, but I want to assure you that this is not something that was done by me or by anyone involved with this company.  One of the things that I have learned since starting this business is that sometimes there are credit card numbers being used by someone who does not own that card.  This can be because the card was stolen, or more likely these days, it may be part of a “Data Breach”, as they are now being called in the press.  There have been several very large “Breaches” of this sort in the past year as have been reported in the news, including at some large companies. I do not know if this is what may have happened to your information in your case, but whatever may have happened, I want to correct this situation for you as best as I can.  In addition, if you have not already contacted the company that issued your Card about this issue, I must also recommend that you do advise them about this, and that you request a new Card from them.  Your new Card will have a new Card Number, and will also have improved security features that have been added in recent months in response to these Breaches. In the time that I have had this business, I have learned a little about these credit card transactions.  It has been reported that sometimes the people who have taken, stolen, or somehow accessed the credit card information of others, will first use the credit card information to make a small purchase.  They do this to essentially “Test” the system and confirm if the stolen Card information is valid.  If the Test purchase is processed successfully, then they will make 1 or more large-dollar purchases at a different business.  One of the reasons that our website may have been used by these thieves or Hackers is that there are many inexpensive items offered on our website, and we are not a large or widely known website.  The price range for items on our website is about $6 to $12.__________________________________________________________________________ ...⇄ are security protocols that we have built into our website that are intended to help identify the use of cards that may be fraudulent.  Some months ago, we were advised by the Bank that processes credit card transactions for us, that new website security features had been developed.  We then added these new features to our website Checkout procedure.  Clearly even these new measures did not stop the transaction with your Card.  No system is perfect, but we continue to monitor our transactions as closely as possible, and when we find a questionable transaction we cancel it.__________________________________________________________________________ S...⇄ / ManagerUniversal Toy, LLCwww.toyswebmart.com

I have recieved a refund and an apology from the company about this matter. Thanks for assisting me.