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Universal Transmssion Auto

3906 Artdale St, Houston, Texas, United States, 77063-5248

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Reviews Transmission Universal Transmssion Auto

Universal Transmssion Auto Reviews (%countItem)

Beware
I wish there was an option for no stars, I could not imagine having a worse experiance. I spent $1400 and my car is in pieces and they will not fix it unless I pay another $2750. I spoke to the owner of all 8 locations, THE TOP GUY. He said "its not my job" BEWARE

I took my car in because it was having problems shifting gears. The business is called “Universal Transmission” so I assumed they were transmission experts. I was told it would take “a couple of hours” to diagnose the problem. I gave them all day and nobody called me, so I called them at the end of the day to find out they hadn’t even looked at my car; I was told “call us tomorrow”. I called the next day and they still hadn’t looked into it. 3 days later they told me I would need to rebuild the transmission and the cost was $2,700; I paid promptly so they could get started as soon as possible; they said it would take 1-2 days…WRONG!

They had my car for over TWO WEEKS, during that time I never got a call or any sort of update; I had to keep calling them every couple of days just to get told “someone will call you back”, but they didn’t. It was frustrating; however, I had no choice but to keep waiting.

Finally, I got my car back and was glad to be done with these guys. The next day, I noticed NEW transmission problems that didn’t exist before…so I took the car back to have this resolved.

They have had my car now (a second time) for EIGHT weeks and every time I’ve called, they give me the same answer “we will call you back”, but they never have…not even once. I have been super patient with these guys, but this is unacceptable! I am beyond frustrated!

I asked for the owner’s name and number, their response was “we don’t give out that information”; what kind of business owner keeps himself shielded from his customers like that???

My car has been sitting at this shop a total of TEN WEEKS and COUNTING, I am without a car and down $2,700. I told them I would happily take my broken car, and a refund, and just walk away…they said “we’re not gonna do that”. I asked about a loaner car and was told “we only do that for new jobs, not warranty jobs”

Customer Response • Jun 29, 2020

Revdex.com:

This letter is to inform you that Universal Trnsmssion Auto has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/19/2020 and assigned ID.

Regards

After submitting my initial review on the Revdex.com about Universal Transmission, I was contacted by Antonio stating if I agreed to sign a document saying that I would pay the $9500 once my car is completed and operative they would finish working on my vehicle. Mind you, they have had my car since May 2019. I agree to sign the document. I meet up with Antonio on the 7th of November 2019 for the signing of the documents at the Artdale location. I didn't agree with the first document he attempted to get me to sign so I waited on location while he typed another one up. We agreed to that document and I signed it. It is now May 7th, exactly 6 months later from the date I signed the agreement document and I still do not have my vehicle. Two weeks after I signed the documents, I called multiple locations to find out when my car would be completed because Antonio wouldn't answer my calls anymore. Another guy started answer the number and would say Antonio is out of the office or in a meeting. After I was given multiple runarounds, I asked to physically see my car because it's still my property(and I'm still paying a car note for it and have been for the last year although I haven't had my car). After asking to physically see my car, I was told that they outsourced my car to another mechanic, Precision Auto. We met at that mechanic shop in December and I spoke to Said, the owner of Precision Auto. Although Said has been very helpful and has communicated more in the last few months about my car's status than the entire time at Universal Transmission, it has been a year since I've had my car and I would like them to finish the work. I pay my $9500, get my car back and go on with my life. This has been the worse experience ever with a mechanical shop. Outside of the $9500 I will pay them, I have paid a car note for the past year for a car I haven't driven, and have been in a rental (that I've paid out of pocket for) since November when Antonio took their loaner truck from me when I didn't want to pay the $4500 for them to continue to work on my car.

Universal Transmssion Auto Response • May 23, 2020

Yes we have her car since the date she stated however, there were many issues that occurred. She is in contact with Said who repeatedly updates her of the status of her vehicle. Her vehicle is in need of a TCM. It was a rare TCM that her vehicle occupies. The numbers on her TCM must have an exact match. We just can't put any part on it. We have informed that to her as well. We have finally found the computer and she is aware of it. Just as much you want your car repaired we want it done as well.

Customer Response • May 27, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

I haven’t heard from Universal Transmission since November 2019. They will not be able to provide any call logs, text messages, etc. of any correspondence between them and I. The only person who has contacted me has been Said from Precision although I brought my car to Universal Transmission a year ago. I understand my car needs certain parts but a WHOLE YEAR? I’ve paid a car note of $368 for the last year. I’ve paid $247 for insurance for the last year for a car I haven’t been able to drive. I’ve paid $500+ a month for a rental car since Nov. 2nd when my loaner was taken by Antonio when I didn’t want to pay $4500 for Universal to continue to work on my car. Will my car be finished and ready for pick up?

Regards,

Brandy

Universal Transmssion Auto Response • Jun 09, 2020

Hello,

I spoke to Said several times and he said he speaks to you about your vehicle and the status of his findings. As soon as we get it done, we will notify you at once.

On April 1, 2020 I brought my wife's van *** color *** to get free diagnostic check on van what wrong because engine light came on so I pull up at place and I walked in the building then there is *** man sat on desk. I asked him for free diagnostic check to see what is problems and I did told him about oil pan had been bended, plus there was bad leaking oil from mechanic dealership. *** man said okay sure no problem it will take hour to diagnostic van then all I ask is to check it and see what wrong but not take off parts apart without telling me. So after hour I came back to place from my home that not far then I walked in building and looked other side of window inside garage raised up the van took all parts apart I puzzled about that van and they assume listen to *** man said but I think that *** man didn't listen to me carefully because I'm hearing impaired who don't understand what I said and without telling me the quote so he told me the quote in next day then I was like really you assume to tell mechanic to take parts off as fell apart without saying anything to me but for first time I asked is to check it out and see the problems, I didn't say go ahead take off parts . So for me is that is not fair to me who am I as hearing impaired person that said the statement and didn't listen what I say .

Universal Transmssion Auto Response • Apr 08, 2020

Mr. came in for a transmission diagnosis. He and the manager agreed to do an internal diagnosis. We have a signed work order that he agreed to do a RDI Remove, dismantle, and inspect for $495. We gave him a quote. He decided not to fix the car. We explained that we would give him back his car by putting all parts in the trunk and he would have to pay the $495. He said that he would need to speak to his wife, but meanwhile he gathers all the money, that he would take his car with the transmission reinstalled for $1,000. Yesterday Mr. and his mother in law came into the shop confirming that we would reassemble the transmission back and agreed to pay $1,000. again. I am unclear why Mr. is putting in a complaint. We have them on camera with voice, video confirming what I am stating.

Took my 2015 Silverado for transmission rebuilt. For 2800$ Told it was complete a few days later. Drove truck home no issues next morning drove to had very loud vibration from under the truck went back to Universal transmission took employee for a ride he heard the same thing right away he said it was the torque converter. And began to tell me that have been getting some bad ones in and would replace so I left truck there about hour later. Was told it was a miss fire in 2 and 8 cylinder. So I pick up the truck took to my mechanic he put computer on it and told it was not. So I took it back to universal transmission. They had it for 4 days they called and told me they changed out the spark plugs and that was the problem. I paid 400$ and paid my mechanic 170$ for service. I pick up the truck and it did not fix the problem. Just had my mechanic to check on the spark plugs he said they where never changed.

Universal Transmssion Auto Response • Feb 18, 2020

Korey spoke to Mark and he is bringing the vehicle back to us in the morning to look at it.

on 1/18/20 I take my 2007 ML 350 to Universal Transmission shop in Houston tx 77063, I call first and they tell they will give me a free diagnosis. I already knew what my car issue was, a broken transmission and had already got it checked once and had an estimate given for the repair at another mechanic. So when at Universal Transmission, they tell me they will tell me what is wrong with the car within a day or so. On the next Monday I have a conversation with ***, their manager who calls and tells me we need to inspect the car further which involves labor work, and cost $95, and in case I chose not to repair the car with the transmission with them I will owe them that amount. On Tuesday *** calls me with an estimate of about $4000 for the repairs, I say no bring price down my maximum to fix the car is around $2000, if that doesn't work just give me my car back the way it is, then we go back and forth till where we agree that the transmission will get fixed at $1800, and I told him I would give them 1500$ up front and pay the rest 300$ after. ***'s words where ok bring the 1500$ on wednesday first and we shall see. On Wednesday *** calls me saying there is an electrical component that he did not include in the 1800 agreed price that needs to be fixed for the transmission to work. I immediately tell him, no I don't want it, why didnt you tell me about this before? Ok either you fix the car as we agreed or just put my car back the way I brought it and I will just pay the $95 and try another place. *** says they told me it was $495 for labor/inspection fee in case I don't fix with them not $95. at this moment I am pissed because *** diagnosis is sketchy and as a result I just want my car back the way I brought it. The next Saturday I went to the shop to pay the $95 and get my car back and *** has written down 495$ by pen on the piece on paper that I had signed my name and address and number when initially dropping my car. That piece of paper had nothing on it. Ok *** said I agreed to the $495 on the phone but I would have never agreed to such an amount for just inspection labor. So on 1/31/19 I call *** and the shop and tell them ok I will pay the 495, go there physically to pay and *** says they took the transmission out of the car so when I pay the $495 I also need to pay a wrecker to come tow the car because the transmission is out of the car and for them to put it back in the car I will have to pay them 895$. Are you serious? I bring my car to a shop for an estimate, and if the estimate suits me I agree, when the estimate doesn't suit me I tell them no, now I have to pay 895 to get my car back the way I brought it to them unfixed? at this point I want my car back the way I brought it to them. but I have to pay 895$? how ? where? I strongly believe that the even the $495 was snickily imposed on me by *** because I would have never in a million years agreed to pay $495 information that I already had. Like Why? Ok I agreed to pay that amount now to get my car back in the initial condition dropped at their shop and *** finds a way to tell me that I owe them 895$ because I have to pay them to put the transmission back in my car. He also states that they will put a lien on my car and start charging me lot fees. I just want my car back the way I brought it. And all those Fees *** are sticking on me now saying its their policy where never agreed, clearly disclosed.

Universal Transmssion Auto Response • Feb 07, 2020

My manager at Westpark spoke to *** and agreed to $500 including re-installation.

My 2008 Mazda 5 was there for transmission rebuild last year, they were nice, they have paid for the rent-a-car while my car was in their shop. The problems started afterwards when every few weeks I had to go back, because some issue come up. One of them was the leaking of the transmission(which should not happen), every time that they had to work on my car I had to rent one(and pay for it myself), only once they let me have one of their cars. Last month I when again because of the spots I saw on my drive way. I was told that the driver side axle is causing the problem, it was the wrong one!! (I have to mention that the same was replaced when they rebuild the transmission, according to the invoices). A couple of weeks later the (AT) light on the dash board came on, so in the morning I took the car there to see what is going on. I was told by Luis that the radiator on my car does not cool of enough the transmission!!!! and I was giving to options: one, to replace the radiator for around $450, second, to install a small one in front of the current one just to cool the transmission for around $250. That did not sound at all right to me and I told Luis that I will have someone else check the car for second opinion. He told me that if I take the car I will void the warranty of the transmission. I asked if they fixed the leak, he said there is nothing wrong with the transmission, just the radiator needs to be taken care of. Since I live in the subdivision behind the shop I took the car. I had a mechanic come and check the car and I would like to show you the results, I just do not see here where can I attach an image. I can provide the results and all the invoices for the work done and rental cars. Here are a couple trouble codes they should know very well what they mean: P0777 Pressure control solenoid B - stuck on (that is located in the transmission oil pan) and P0735 Gear 5- incorrect ratio. Also he said that there metal shavings(for lack of exact term) in the transmission fluid. To fix the problem it will cost around $2600, money I don't have because I have paid Universal Transmission to rebuild mine $2860 + $369 for the axle that was the "wrong" size, which according to the invoice they have replaced when they rebuild they transmission (I am starting to have my doubts).

Universal Transmssion Auto Response • Dec 30, 2019

Your transmission was rebuilt in 2018 along with your driver side axle. Your warranty was for a 12 month/12,000 miles. You returned in November 2019, after the warranty was out and was leaking transmission fluid again from the axle seal. We replaced it in November again for the $369.99. If you drove it and you loss a lot of transmission fluid, you should have bought it back sooner. We will be happy to look at your transmission again to see what damage you have sustained. If you feel comfortable taking it to another shop, we will be more that happy to quote you a price for a new rebuilt. We would like to help you with your issues. Thank you!

Universal Transmssion Auto Response • Dec 30, 2019

Your transmission was rebuilt in 2018 along with your driver side axle. Your warranty was for a 12 month/12,000 miles. You returned in November 2019, after the warranty was out and was leaking transmission fluid again from the axle seal. We replaced it in November again for the $369.99. If you drove it and you loss a lot of transmission fluid, you should have bought it back sooner. We will be happy to look at your transmission again to see what damage you have sustained. If you feel comfortable taking it to another shop, we will be more that happy to quote you a price for a new rebuilt. We would like to help you with your issues. Thank you!

Customer Response • Dec 31, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.
When did my transmission was fixed since the I had to go back several times for them to fix/correct their work afterwards? Not sure how they count the 12 months warranty, but obviously since they receive payment, not the quality job they did. Also it was leaking since they have put the wrong part to begin with, among other things. I am not sure at this point that they can help me in any way by working on the car (they have done enough damage). They also did not respond why I was told that my car needed a radiator replacement, but they did not address the actual problem, the issue with the solenoids and the reverse gear in the transmission(see attachment). I have a shop that is willing to fix it but I need them to pay for it or return my payment so I can pay myself.

Regards

Customer Response • Dec 31, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.
When did my transmission was fixed since the I had to go back several times for them to fix/correct their work afterwards? Not sure how they count the 12 months warranty, but obviously since they receive payment, not the quality job they did. Also it was leaking since they have put the wrong part to begin with, among other things. I am not sure at this point that they can help me in any way by working on the car (they have done enough damage). They also did not respond why I was told that my car needed a radiator replacement, but they did not address the actual problem, the issue with the solenoids and the reverse gear in the transmission(see attachment). I have a shop that is willing to fix it but I need them to pay for it or return my payment so I can pay myself.

Regards

Universal Transmssion Auto Response • Jan 08, 2020

I wish you would have brought it back under your warranty. It has been 6 months your warranty expire. The reason Luis mentioned the radiator or external cooler is that the transmission fluid is reaching a high temperature and the external cooler or a new radiator will keep the transmission fluid temperature at a low. We will be happy to help you with your transmission but no refund since your warranty has expired a while ago. If you feel comfortable taking it to one of our other locations if that will help!

Universal Transmssion Auto Response • Jan 08, 2020

I wish you would have brought it back under your warranty. It has been 6 months your warranty expire. The reason Luis mentioned the radiator or external cooler is that the transmission fluid is reaching a high temperature and the external cooler or a new radiator will keep the transmission fluid temperature at a low. We will be happy to help you with your transmission but no refund since your warranty has expired a while ago. If you feel comfortable taking it to one of our other locations if that will help!

Customer Response • Jan 15, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

Can you please attach a copy of the document I have signed when you let me drive the white Honda Civic while you were working on my car. I did not get a copy of the contract when I have returned the car.

Regards

Customer Response • Jan 15, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

Can you please attach a copy of the document I have signed when you let me drive the white Honda Civic while you were working on my car. I did not get a copy of the contract when I have returned the car.

Regards

Universal Transmssion Auto Response • Jan 21, 2020

If you are referring to the loaner agreement while we are fixing your car, those papers are thrown away once the car returns back to us. We don't keep those. It just states you are responsible for the car while it is in your possession.

Please if you have issue with your vehicle, please let us help you!

Universal Transmssion Auto Response • Jan 21, 2020

If you are referring to the loaner agreement while we are fixing your car, those papers are thrown away once the car returns back to us. We don't keep those. It just states you are responsible for the car while it is in your possession.

Please if you have issue with your vehicle, please let us help you!

Customer Response • Jan 23, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

The purpose of this documents was to show(what I believe is the last time I needed a car while they were working on mine) the date, which was few months after the "Warranty Date" they hide behind. If my car was fixed properly, there will be no need to install or add any additional equipment. That is needed to cover the poor job they did, the transmission was working fine and passed every State Inspection Test.

Regards

Customer Response • Jan 23, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

The purpose of this documents was to show(what I believe is the last time I needed a car while they were working on mine) the date, which was few months after the "Warranty Date" they hide behind. If my car was fixed properly, there will be no need to install or add any additional equipment. That is needed to cover the poor job they did, the transmission was working fine and passed every State Inspection Test.

Regards

Universal Transmssion Auto Response • Jan 30, 2020

The purpose of the agreement was because you had a loaner vehicle. The warranty has expired. We could help you if you like.

Universal Transmssion Auto Response • Jan 30, 2020

The purpose of the agreement was because you had a loaner vehicle. The warranty has expired. We could help you if you like.

My 2010 Dodge Journey was towed to this business on 10/14/18 with a transmission that was leaking transmission fluid and making a loud noise when driving. I paid 1100.00 on 10/14 and returned on 10/15/18 with an additional 100.00 leaving a balance of 1300.00. The agreement was that I would pick up the vehicle once the balance was paid. I was told that the vehicle would be cleaned and posted for sale. On 11/4/18 I called and spoke to Luis who told me that the truck had been ready. On 11/6/18 I returned to town from Louisiana and went to photograph the vehicle to post it for sale. When I got there the vehicle was parked in the rear yard on a flat with transmission fluid on the ground underneath the front of the vehicle in virtually the same condition it was in in my garage at home. Luis told me he drove the vehicle and it was fine but then begin leaking. I asked him why he didn't immediately repair it when the leak began and was told that he had many vehicles in the bays and would get to it by the next day. It appears that the truck was just put back together and stored in the yard. The same identical leak it had before was present. I believe I am being told that a transmission has been replaced when there has been no repairs done at all.

Universal Transmssion Auto Response • Nov 07, 2018

Out of all the complains that I have received, this by far is the most mind blowing one. I am baffled! We have had her 2010 Dodge Journey in our possession because she has not paid all the amount in full. Not only that we have not charged her storage fee, we are not charging her finance charges but we have complete the job we were hired to do. Luis has test drove your car and everything is working fine. The leak you mentioned has nothing to do with the transmission. We found that a hose coming from the radiator is faulty and needs to be replaced. Just to show you the prestige shop we are, we were going to replace it for you at no charge. The agreement was she would make weekly payments until the balance was paid in full. It has been a month since she has made a payment but is requesting that we clean her car so she can sell it? We are not a cash wash and if we did offer to wash your car, it would be out of the goodness of our hearts. It is not mandatory.

Commencing Monday, November 10, 2018, if the vehicle is still at my shop, you give me no choice but to start charging you storage fees which by state of Texas I could start charging one day after repairs are done. The fees are $30 per day.

Customer Response • Nov 07, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I never suggested that they were obligated to wash my car, it was offered by Luis. The agreement was that the truck would be repaired and kept until paid in full. I asked if he would post the car for sale, that I would sell the vehicle and pay off the balance. I also called Luis on or around 11/5 and told him rather than make a bunch of small payments, I was raising the money to make a large payment. He did not object or demand any payment sooner. No where on our agreement does it require weekly payments but that the vehicle will not be released until balance is paid in full. From 10/15 to 11/6 my vehicle remained in the same condition it was when I brought it in with the exact same leak. (photo included of my vehicle on 11/6). When I called Luis this morning I asked that he not do any further work on the vehicle to which he replied that it was already on the lift. I asked that he take it down because I had filed a dispute and wanted it settled first. I DO NOT believe that a transmission has been put in my vehicle. After speaking to another location of Universal Transmission I was told that if my truck could shift gears and drive, it is highly unlikely that it had all the problems listed by Luis. Even so, the service I received at Universal Transmission was less than desirable. It was incongruent with what I was told, which was my vehicle had been ready and once I saw what condition it was in, the story changed to "Since nobody was picking it up, he didn't see a need to rush and fix it." Now he's trying to make it appear as though I'm at fault. Based on the contract I did not violate any contractual agreement and the company told me the vehicle was ready when in fact it sat in a rear yard over a pool of transmission fluid. He wanted to cover his mess by "fixing the leak" and any other fraudulent services performed. I do not trust that the work was done, I was deceived into believing my truck's service was complete and had I not gone over there, I don't know what the outcome would have been. I will go to the media or any lengths to inform the public of the business practices of Universal Transmission. Please examine the photo of my "finished vehicle" and tell me if this service is worth paying for, or if I should trust that they will effectively remedy the issue after this so called finish product. Please produce receipts of the transmission purchased for my vehicle, produce the original transmission upon pick up.

Universal Transmssion Auto Response • Nov 12, 2018

This complaint has been resolved by the customer and Universal...

Customer Response • Nov 12, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. The company worked with me and went beyond to assure my satisfaction. The matter has been satisfactorily resolved.

Customer Response • Dec 05, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

Complaint Detail / ProblemComplaint Type:Repair IssuesselectProblem:My vehicle was brought into Universal Transmission on 10/18/18 for a used transmission to but put in. After being told that the vehicle was ready, upon arrival the vehicle was found behind the business in a pool of transmission fluid on a flat tire. I was told that the vehicle would be re-evaluated and the leak repaired. After the repair was supposedly done, I took the vehicle home where fluid continued to collect under the vehicle. The vehicle was brought back due to it continuing to leak transmission fluid. I was told that the rack and pinion was the cause of the leak. After about two weeks I bought a rack and pinion and took the vehicle to another repair shop where they found upon examination of the vehicle that it was not the rack and pinion but the transmission that was leaking. I brought the vehicle again back to Universal Transmission and Luis tried to show me where the transmission was dry but after I pointed out the transmission fluid on one of the screws on the transmission, Luis then said it was the transfer case that was leaking. Luis said that they didn't change the seals on the unit because it was a used unit and they don't change seals on used transmissions but he'd give me a good deal on the needed seal. I reminded him that the repairs were still under warranty but he insisted that he was not responsible for repairing the leak that I was because it was a used transmission. He reminded me that he did some extra repairs without charging me for it, that he lost money on the job and after speaking to a male whom Luis referred to as Mr., held confirmed that they would not be responsible for the leaking transmission. From the day I drove off after initial repairs, the transmission has leaked non stop. I paid for repairs and the vehicle is in the same or worse condition than before. My driveway is covered in fluid and they want me to pay more to repair their incomplete work. I contacted 3 other businesses who stated this is not a normal practice, seals should be replaced.Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want a full refund or payment for the repair to be done by another service provider. I paid $2500.00 and the transmission has the exact same leak it had when I brought it into their shop which leads me to believe the transmission was never changed. I DO NOT want to have any further work performed by this company. I have contacted legal assistance with consumer law attorneys and plan to pursue this to the fullest extent. This is a disgrace!!!!

Universal Transmssion Auto Response • Dec 05, 2018

MESSAGE FROM BUSINESS:We put a USED transmission and used transfer case because she did not want to pay for a rebuilt one. Both jobs were $2,500. For customer satification, we replaced the transmission pan gasket and put a used rear drive shaft that cost us $350 that we paid for and your are still complaining. If you would have paid for a rebuilt transmission and transfer case all seals and gasket would be covered. Since they are used, we are not liable for those items. I know that we helped you enough and even held your car for over a month until you gathered all your money to pay for the repairs and we did not charge you any storage fee. I have completed my work that I was hired to do plus given you more that what you paid for. It is ridiculous that you are still complaining. We can fix the leak for an additional $450. This is my final offer. Thank you!

Customer Response • Dec 05, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I paid for a leaking transmission to be repaired. After 2500.00 and some time, the transmission is still leaking and never stopped from the initial encounter until 12/4/2018. The warranty is still valid yet he refuses to correct the leaking transmission. So what I'm understanding is the transmission is leaking, it smells like burning transmission fluid and I'm supposed to pay additional money to have the leak repaired? I went out and bought a rack and pinion after this man insisted it was the rack and pinion. I had to pay another mechanic to confirm that it is in fact the very same transmission that Universal Transmission installed. This is MY last communication with this company. I will be seek further action as I have located other customers who can confirm that they experienced either the same or similar incidences with Luis and Universal Transmission.

Universal Transmssion Auto Response • Dec 07, 2018

Again, the transmission and transfer case has a warranty for faulty transmission and transfer case not leaks. It is a used unit and seals and gaskets are not part of the warranty as you were already told in person. If you have a transmission and transfer case issue and its in your warranty period we will be happy to help you get it swapped out, thank you!

Customer Response • Dec 07, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I paid $2500 and still cannot drive my truck and you are trying to convince me that I am somehow at fault. Again there have been numerous complaints about the same issues with different customers, the common denominator is the name Luis and he is still responding to my complaints instead of the owner. The business owner does not care enough to even acknowledge this issue and if he did, how can you validate a customer's vehicle being returned and remains unable to be driven because it is dripping fluid from the transmission onto hot parts and burning. I could even see if the leak stopped and then returned but it has never stopped leaking. So what you're saying is you installed a part but it is my responsibility to seal the transfer case that you installed? I was never informed that the customer is responsible for sealing the work of the mechanic, or that once you install the parts, you would not seal it to prevent leaks. From this point on we will communicate through my Attorney who will be in touch. I have also contacted *** and *** This business and its shady business practices will be exposed. DO NOT bother responding unless it is to refund my money!

Universal Transmssion Auto Response • Dec 17, 2018

The only thing left to say is that if you please purchased a rebuilt transmission and everything will be covered under warranty, if not we can help you repair your current problem with the seals at the price that you were told.

Customer Response • Dec 17, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I paid 2500.00 and still can't drive my truck. Nothing else to say.

Universal Transmssion Auto Response • Dec 28, 2018

Again, you have warranty on the used transmission and transfer case. If you have a problem with your transmission that is covered under warranty, please bring it in before it expires. They are used parts and have limited warranty. thank you!

Great Service, and thorough Crew. Robert was super helpful and knowledgeable. I would definitely use them again and will send my friends and family to see Robert and the Universal Crew for any future Auto Repairs or Transmission work.

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Address: 3906 Artdale St, Houston, Texas, United States, 77063-5248

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Fax:

+1 (713) 339-9933

Web:

www.allisontransmission.trustab.org

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Shady, yet now dead: once upon a time this website was reported to be associated with Universal Transmssion Auto, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Universal Transmssion Auto.


This website was reported to be associated with Universal Transmssion Auto.



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